You can choose to pick up the goods you sent for repair at the ANTMINER Official Repair center; if you wish to pick up the goods by yourself, please provide the information as requested, and send an email to BITMAIN customer service( email@example.com) with the email address that used to create the Repair Ticket (Please standardize the email subject as follows : self-pickup application + Ticket ID), BITMAIN customer service/Repair Center will notify you when the goods are ready for pick-up.
Please provide us with the corresponding self-pickup information according to your needs:
1. If you specify the logistics UPS/FEDEX/DHL courier , you need to provide us with the label from carrier.
NOTE: If you need to ship transnationally, in addition toThe Label From The Carrier, you will also need to provide packing list and invoice.
2. If you/you designate a driver to the Repair Center to pick up the goods, please provide the following information:
▷A letter of authorization to pick up the goods（please check the attachment sample for you）
▷Driver information (vehicle information, driver's name and phone number)
▷ After we receive and confirm your pickup request, you may go to the Repair Center to pick up your goods.
▷Pickup requests must be sent through email address of the User ID that created the Repair Ticket.
▷As you use your own logistics account to pick up and shipping, you are assuming all risks associated if there is any loss and damage.
Should you have any inquiries, feel free to contact us for assistance.
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