Payment and Refund

1. Shipment will be arranged after order is fully paid;

2. Order cancellation/refund request won't be accepted once order is confirmed.

3. For bitcoin payment, please just follow the one provided in order.

For USD wire, the below account is our ONLY official account to

receive payment.

Bank Name: Standard Chartered Bank (China) Limited Shenzhen Branch
Account Number: 000000501511168204

SWIFT Code: SCBLCNSXSHZ

Please include your Order ID and pay all fees. 

 

Due to shipping cost calculation issue, for order that more than 300 units, please write to info@bitmaintech.com for help.

Any issues with orders, please contact us via our Contact us

Please do not place your order with anyone or anybody claiming to be an official Bitmain representative over email or Skype. It can be a scam and your confirmed order may never be delivered in such cases. Bitmain is neither responsible for nor offers any kind of compensation in such cases

Have more questions? Submit a request

37 Comments

  • 1
    Avatar
    gruman alexis pacajes henao

    We are very disappointed of you, we wait for those machines since the month of June, its support only tells us to wait, wait, have patience, never solved our problem and we waited until its platform showed us date of sent August 16, already it is 7 of September and do not arrive the equipment, is a sample of their irresponsibility, we made 2 payments one by Bitcoin and another by bank transfer, since they did not have the sources of power or energy, we bought separately and another supplier the sources of power or energy, these are in our power since June of a Chinese supplier who knew to meet the deal with us, these AntminerS9 machines were for a business presentation that by the absence of the machines we lost with better machine EbitE9, we bought with Bitcoin because we wanted it to be realized fast the purchase of at least one equipment and sent it for the presentation and we informed all of this to the support, we trust you and not n we pay for a team the sum of 0.433 Bitcoins would be for the 2 teams 0.886 Bitcoins plus the cost of power sources that would no longer serve us anything 0.2 Bitcoins, in addition our customers want to sue us for damages in Bolivia the minimum salary is 100 US dollars a month, our expectation and also how bad they made us remain justify us to pay for it 1,166 Bitcoins, if we do not pay this amount we will go to your regulator and we will know the degree of irresponsibility of your company and a company with such poor quality in services and customer service should not have so many faults towards customers who deposit money in a Chinese product, we worked with many Chinese factories and this had never happened, we expect the refund of 1,166 Bitcoins and Forget completely this topic for you that are a pool is nothing but for us it is a lot
    my Wallet:
    3NmuqdHhnP5QxgJF4HoCa9hq4tQj1YceBf

  • 1
    Avatar
    Ajiekz

    Please check my Order ID:0012017090504191 already send bank transfer. but you not yet make it Paying. please help before it canceled tommorow, 
    because i already send bank wire transfer 5 days ago.

    please help....

  • 0
    Avatar
    goran samardzija

    hi I order today 2 order but I kann not pay?

    Order ID:0012017091605595

    Order ID:0012017091605887

    i cann not choose a paid metode?

    how I can pay?

     

    thanx 

    goran

     
  • 0
    Avatar
    HafizMiner

    This site is 10,000% scam.

    Guys, DON'T make an order in here. They are stealing your money.

    They already stolen my BTC. And i'm alerting you guys. Stay away from this site.

    Someone from this site with BTC address: 1Md259HYumpSsM5s3hYF7Tf6CVctMgzjqW = got my BTC and now s/he is totally silent. Also didn't return my stuff back.

     

    They are doing very bad business with people's money.

    Lord will punish you guys..

  • -1
    Avatar
    liverotor

    I have sent Bitmain almost $20,000 via wire transfer a MONTH ago and they have not even acknowledged our payment yet.  I'm about to get on a plane and sit in the lobby until someone answers my questions about my payment.  Bitmain has not answered my support ticket.

  • 0
    Avatar
    Jagdeesh

    Attention @Andy NIU and Sherry. I received email from Bitmain on Oct 19th that my order status is PAID. . I am very much dissatisfied with the customer service respond time took them 1 month to get back to me after submitted many tickets regarding my order status. Now that my order ID is PAID. Will you start shipping of my product in a timely manner? I have just ordered 1 product from you and thinking to buy more product from you in coming days. Dont make this difficult for me. 

    Edited by Jagdeesh
  • 0
    Avatar
    Melanie Lopez

    You guys can't even look out all this money and I have to deal with the bicths taking advantage behind everyone backs

  • 0
    Avatar
    Sahilmmm2016

    hello bitmain

    I have been ordered 3 antminer D3 and payment mode is LTC. I will send 191.05104428 
    LTC in 25July 18-25sep batch but some restriction of antminer in india because of indian customs issue. So your employ Janet mail me that I have 4 option. The last option is Refund payment request so i am replyed to Janet mail request no.#189391 that i want to refund my full payment. And he/she replied me that ok payment refund is processed you have to wait 1-2months. Sir 3mothns are gone and am still waiting i dont get my LTC. I want to know is there any other proof or information you requied or you want to give me my LTC. I mentioned my LTC address and Order ID and Invoice proof as screenshot i will attached all please check and response my request.

    LTC address - LYTgZRevZniYTKBXKDDztquJZNdLJPDAe9

    order 0012017072502036

  • 0
    Avatar
    Rmrezai

    on October 1st, 2017 I send −0.63566399 BTC to 1iEontqRULyhFE7Qi6vMjYTWx8Bepygsk for order # . Looking Looking at this transaction on blockchain no one has collected these funds.  Employee Chita seems not to understand my request. I would like a refund. at this point.

    When looking at the details on blockchain search it shows my funds sitting there "unspent".

    regarding order number 0012017100101286 

     −0.63566399 BTC to 1iEontqRULyhFE7Qi6vMjYTWx8Bepygsk 

    Thank you

    see below







     

     

  • 0
    Avatar
    Rmrezai

    There is nothing which distinguishes a BCC address from a BTC address; they are both the same format and refer the the same keys, thus a BCC address is a BTC address and vice versa  This means that if someone sends BTC to an address that you created with a BCC wallet, the person who owns that BCC wallet would receive BTC. It won't appear in his BCC wallet, but if he has the same private keys on a BTC wallet, he would receive the coins there and be able to spend it or send it back to me.

    As long as both chains adhere to the same address format, which I believe they do, there is no such thing as a BTC or a BCC address -- both are valid on both chains. What enables you to split your coins is the replay protection BCC implemented.

    If Bitmain has the private keys for 1iEontqRULyhFE7Qi6vMjYTWx8Bepygsk they can import the private key into a Bitcoin wallet and send me the Bitcoin back.

    I am willing to pay for the time if a technician can do this. The reward could be half the amount of BTC worth this time which is greater than $10,000

  • 0
    Avatar
    Laszlo Balogh1965

    Dear Bitmain Support.
    I paid the purchased product for Antminer L3 +, 504MH / s and APW3 ++, March Batch. You sent me back email to see if the purchased product was "paid"

    BITMAIN Order Paid

     

    • Date: 2017-12-16 03:44:35
    • Total: 1.35659191 BCH


    I ask you inform me regarding the transport of the product.
    Thank you very much.
    Sincerely

     

    Laszlo

  • 0
    Avatar
    Rmrezai

     do agree that companies like Bitmain need to run things like a Business and if everyone was to make the mistake I did then they would not have enough resources to succeed. At the same time, I might be idealistic, but still believe that innovative companies like Bitmain want to help improve technology and want to help customers and at the core they are good people. 

    I hope, with persistance, one day, a good employee at Bitmain will realize that it may seem like little money for them, but its lots of money for me, and help me in regaining my BTC. 

    Like I said its not impossible, if Bitmain has the private keys for 1iEontqRULyhFE7Qi6vMjYTWx8Bepygsk (which I think they do) they can import the private key into a Bitcoin wallet and send me the Bitcoin back.

    again, i am willing to reward and compensate them for their time and effort.

  • 0
    Avatar
    Laszlo Balogh1965

    Dear laszlo.balogh1965,

    Please find below the latest status of your order.

    BITMAIN Order Paid

    • Order ID: 0012017121600253
    • Date: 2017-12-16 03:44:35
    • Total: 1.35659191 BCH
    • Payment method: BCH Payment
     

    Order Details

    Product Name Price
    Antminer L3+, 504MH/s × 1
    Batch 1 shipping in March
    2064 USD
    APW3++, March Batch × 1
    For one S9 or one L3+ or one D3
    105 USD
    Coupon
    Discount: 0BCH
    Shipping
    Fedex 0.09297408BCH
    Order Total: 1.35659191 BCH

    Customer details

    User Name: Laszlo Balogh
    Telephone: 07481380080
     

    Thank you for choosing Bitmain.

    If you have any questions, please leave a message here for our support team and remember to select the correct "Ticket Type" to ensure a faster response from our team.

  • 0
    Avatar
    Laszlo Balogh1965

    The article Payment and Refund has a new comment.

    Rmrezai

     

     do agree that companies like Bitmain need to run things like a Business and if everyone was to make the mistake I did then they would not have enough resources to succeed. At the same time, I might be idealistic, but still believe that innovative companies like Bitmain want to help improve technology and want to help customers and at the core they are good people. 

    I hope, with persistance, one day, a good employee at Bitmain will realize that it may seem like little money for them, but its lots of money for me, and help me in regaining my BTC. 

    Like I said its not impossible, if Bitmain has the private keys for 1iEontqRULyhFE7Qi6vMjYTWx8Bepygsk (which I think they do) they can import the private key into a Bitcoin wallet and send me the Bitcoin back.

    again, i am willing to reward and compensate them for their time and effort.

     

    View the comment

     

     

  • 1
    Avatar
    Medjidfx
    Good afternoon.
    Att. order 2018-01-16 11:02:08 Order ID:0012018011601651 
     
    I have made bank transfer - 17 109,55 USD, 
    but BITMAIN has received 17099,55 usd. 10 USD less.
    I should make additional payment - 10 usd?
    Have a nice day!
  • 0
    Avatar
    Rmrezai

    please see comment above by rmrezai

    still not return on my refund. 

    Order ID 0012017100101286

    order date- 10/1/2017

    Bitmain address;1iEontqRULyhFE7Qi6vMjYTWx8Bepygsk

    Please return to Return wallet: 1LS6f3QtttPiakbpmicVTXoNSho6FBAV9J

    Thank you and may god be with you always..

  • 0
    Avatar
    Medjidfx

    I received a letter from noreply@bitmainhelp.zendesk.com  

    text of the letter:

    Rmrezai please see comment above by rmrezai

    still not return on my refund. 

    Order ID 0012017100101286 order date- 10/1/2017

    Bitmain address;1iEontqRULyhFE7Qi6vMjYTWx8Bepygsk

    Please return to Return wallet: 1LS6f3QtttPiakbpmicVTXoNSho6FBAV9J

    Thank you and may god be with you always..

    ___________________________________

    Understood nothing. How can I pay 10 usd in favor of Bitmain?

    (Att. order 2018-01-16 11:02:08 Order ID:0012018011601651
    I have made bank transfer - but BITMAIN has received 10 USD less.)

  • 0
    Avatar
    Hagarsunvalley
     
    can anybody help me?
    I do not get the confirmation of payment in bitcoin cash, the sending and confirmation of sending this correct, but in bitmain I do not confirm the payment ...

    2018-02-01 02:32:58 Order ID: 0012018020101231
  • 0
    Avatar
    Rmrezai

    Rmrezai please see comment above by rmrezai

    still not return on my refund. 

    Order ID 0012017100101286 order date- 10/1/2017

    Bitmain address;1iEontqRULyhFE7Qi6vMjYTWx8Bepygsk

    Please return to Return wallet: 1LS6f3QtttPiakbpmicVTXoNSho6FBAV9J

    Thank you and may god be with you always..

  • 0
    Avatar
    saanchit

    its already 2 months now . 

    please return my money ,

    Details

    Order ID: 0012017081602169
    * Date: 2017-08-16 03:42:37
    * Total: 0.37324337 BTC
    * Payment method: Bitcoin Payment
    My refund wallet BTC add :
    1FauTcWigyeQTYwC9Wnqk5J4yk55qnJPu8

    kindly return my money as soon as possible.

     

  • 0
    Avatar
    saanchit

     

    do agree that companies like Bitmain need to run things like a Business and if everyone was to make the mistake I did then they would not have enough resources to succeed. At the same time, I might be idealistic, but still believe that innovative companies like Bitmain want to help improve technology and want to help customers and at the core they are good people. 

    I hope, with persistance, one day, a good employee at Bitmain will realize that it may seem like little money for them, but its lots of money for me, and help me in regaining my BTC. 

     

    again, i am willing to reward and compensate them for their time and effort.

    saanchitToday at 01:07

    its already 2 months now . 

    please return my money ,

    Details

    Order ID: 0012017081602169
    * Date: 2017-08-16 03:42:37
    * Total: 0.37324337 BTC
    * Payment method: Bitcoin Payment
    My refund wallet BTC add :
    1FauTcWigyeQTYwC9Wnqk5J4yk55qnJPu8

    kindly return my money as soon as possible.

     

  • 0
    Avatar
    Rmrezai

     

    Rmrezai please see comment above by rmrezai

    still not return on my refund. 

    Order ID 0012017100101286 order date- 10/1/2017

    Bitmain address;1iEontqRULyhFE7Qi6vMjYTWx8Bepygsk

    Please return to Return wallet: 1LS6f3QtttPiakbpmicVTXoNSho6FBAV9J

    Thank you and may god be with you always..

  • 0
    Avatar
    Rmrezai

    Rmrezai please see comment above by rmrezai

    still not return on my refund. 

    Order ID 0012017100101286 order date- 10/1/2017

    Bitmain address;1iEontqRULyhFE7Qi6vMjYTWx8Bepygsk

    Please return to Return wallet: 1LS6f3QtttPiakbpmicVTXoNSho6FBAV9J

    Thank you and may god be with you always.

  • 0
    Avatar
    Akatakpo Ericson

    Hello, kindly reply to  my open tickets id: 356343, 358534 and 334218. l order three A3 with my previous payment. l also sent the balance payment within the 1 hour window. Kindly update my orders. thank you

  • 0
    Avatar
    Jjames

    One of the last s9s that I ordered has fedex claiming they delivered it somewere. But they never delivered it to me or my address so its now lost and its been weeks trying to contact some one at fedex who says i need to contact the shipper. and its been weeks with no one from bitmain getting back to me to even trying to help me find my lost shipment.  

  • 0
    Avatar
    Madhumandanna

    Order number : 0012017090504260

    Its 4 months . Refund is not completed . 

  • 0
    Avatar
    Vlaskovic Dodo

    I payment for my Order ID 0012018013124776 and upload transfer proof but your system not register my payment. Please help me.

  • 0
    Avatar
    Rmrezai

    they stole my money as well. 

     
    here is what I found. 
     
    they have a CA address/and business entity. you can file a complaint with sec of state. links below. 
     
    https://businesssearch.sos.ca.gov/  search for bitmain.
     
    you will find the address. 
     
    file for complaint here; 
     
     
    thanks
     
  • 0
    Avatar
    Rmrezai
     

    still not return on my refund. 

    Order ID 0012017100101286 order date- 10/1/2017

    Bitmain address;1iEontqRULyhFE7Qi6vMjYTWx8Bepygsk

    REFUND TO; 1Ne5aeJXw9AmRa8psiKyGhjo4uuET5HTsH

  • 0
    Avatar
    Jjames

    They stole my money as well. 

     
    here is what I found. 
     
    they have a CA address/and business entity. you can file a complaint with sec of state. links below. 
     
    https://businesssearch.sos.ca.gov/  search for bitmain.
     
    you will find the address. 
     
    file for complaint here; 
     
     
    thanks
     
     
     
    Turns out in in the same sort of situation but in in nystate so Im going to have to file a complaint with the nystate consumer protection branch of the attorny genrelals office. To either get my money back or a replacement miner sent to replace the one that fed ex delivered to the wrong place and they and bitmain are refuseing to help me with at all.   Tho bitmain will prob not give me a refund or help me atleast the state attornys office can bar them from selling or shipping products to new york state if they have to many complaints for fraud filed with the state.   
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