2. How to deactivate google authenticator verification for reasons?

For any reason you need to deactivate the google authenticator verification, you have to raise the ticket on SUPPORT page and upload the photo of your passport or ID card, and a picture of yourself holding the card, as well. Our support will deactivate same as soon as possible after checking some information.

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7 Comments

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    gmeira17

    Please help me, i have been waiting for 6 days already.

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    allen

    I have been waiting over a month.  This is ridiculous.

     

     

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    Carlos roberto cavalli junior

    Please help me, i have been waiting for 9 days already

     

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    wceleste

    I have opened a support ticket #325460 with my passport and picture. I can't withdraw because everytime it asks for Google Auth even when it is disabled. When I insert the code I get "google code error". It has been like this for weeks. I need your help here disabling the 2FA code totally so I can withdraw.

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    wanitkapan

    Please cancle F2A code for me ip

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    Leonardusaditya01

    having exactly the same issue with the people above me. Google auth only work for logging in but its useless for any other action that required it. Cant withdraw, cant disabled it, cant even manage a deposit address for sending bitcoin. I have also open a support ticket #333255 with my driving license and picture, and the screenshot of the error. Already waiting for weeks, please help

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    TL

    take too long to deactivate google aut , i am still waiting

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