2. How to deactivate google authenticator verification for reasons?

For any reason you need to deactivate the google authenticator verification, you have to raise the ticket on SUPPORT page and upload the photo of your passport or ID card, and a picture of yourself holding the card, as well. Our support will deactivate same as soon as possible after checking some information.

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14 Comments

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    gmeira17

    Please help me, i have been waiting for 6 days already.

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    allen

    I have been waiting over a month.  This is ridiculous.

     

     

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    Carlos roberto cavalli junior

    Please help me, i have been waiting for 9 days already

     

  • 0
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    wceleste

    I have opened a support ticket #325460 with my passport and picture. I can't withdraw because everytime it asks for Google Auth even when it is disabled. When I insert the code I get "google code error". It has been like this for weeks. I need your help here disabling the 2FA code totally so I can withdraw.

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    wanitkapan

    Please cancle F2A code for me ip

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    Leonardusaditya01

    having exactly the same issue with the people above me. Google auth only work for logging in but its useless for any other action that required it. Cant withdraw, cant disabled it, cant even manage a deposit address for sending bitcoin. I have also open a support ticket #333255 with my driving license and picture, and the screenshot of the error. Already waiting for weeks, please help

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    TL

    take too long to deactivate google aut , i am still waiting

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    Ibrohim Azuddin11

    PLEASE CHECK MY TICKET AND DISABLE MY GOOGLE AUTHENTICATOR.  

  • -1
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    Harusamanta567

    how to disable 2factor code.i have delate my google auth code.i can,t withdrawl my money

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    Alexgaeta

    estão demorando para responder.

    preciso retirar meu dinheiro

  • 0
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    israman

    Ok, you say this:

    "you have to raise the ticket on SUPPORT page and upload the photo of your passport or ID card, and a picture of yourself holding the card, as well. "

    But when I do it, you answer with this:

    "Dear,
    This is an auto-message and please do not reply.
    2FA issue, please make sure you only contact account-help@bitmain.com
    Please DO NOT put any ID information(government ID photo, selfie) here if you are not requested by official support."

    and after that you close the request, I've been waiting a month to login to my BTC.com wallet.

  • 0
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    mohammad mohammadi nejad

    Hi 

    I have been waiting for 1 week 

    can you help me to disable my google authenticator ?

    my ticket is : (( Ticket ID 387599 ))

  • 1
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    Raizac

    how to remove google authenticator and or SMS!!

    hello I just got done with removing google authenticator and SMS
    log into BITMAIN then click on antpool once page loads click on your username then click on USER CENTER and you will see 6 settings to change your account
    login password, Verified Email, Google Auth, SMS Verification, Two-factor Authentication Login, Login Record
    good luck hope this helps

    Edited by Raizac
  • 0
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    Sareer73256

    help me to disable my google authenticator or provide me the backup key,

    Ticket ID 400364

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