4. What if users can’t receive any SMS verifications?

First of all, please ensure the phone number is correct to receive the code. Otherwise please raise your ticket on SUPPORT page.

Have more questions? Submit a request

37 Comments

  • 2
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    Donovin Cousins

    No help at all, you cannot raise a support ticket until you have the sms verification to access your account

  • 2
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    The Omnisis

    I'm not receiving an SMS code to register to make purchases.... I've entered the phone number dozens of times... everything was filled out correctly... no SMS code delivered

  • 1
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    Lenny King

    same issue here - I've entered the correct phone number - its the same one i use with other 2 factor authentication websites

  • 0
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    Syokadmin

    same with me too... already wait more than 2days and keep on trying to register but failed to receive the sms code

    system said sent successfully but i didn't receive it

  • 0
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    Nicholas Exsted

    Same problem 

  • 0
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    Pham Phi Hung

    I received the sms, but cannot verify code to register.

  • 0
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    Umajeet Chouhan

    I am want signup but still not getting sms verification code, kindly help...

    https://account.bitmain.com/sign_up

    kindly check cell number: +91 7710031515

  • 0
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    Barbara

    There was a temporary issue with SMS messages. This has been resolved and you should receive messages. If you don't receive an SMS message please submit a support ticket at support@bitmain.com

     

    Regards,

    Barbara

    Bitmain

  • 0
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    Umajeet Chouhan

    I am still trying to signup but not resolve till now... sms verification code, kindly help...i want buying some product....

    https://account.bitmain.com/sign_up

    kindly check cell number: +91 7710031515

  • 0
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    Barbara

    I have replied to you from our support desk. 

     

    Regards,

    Barbara

  • 0
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    Umajeet Chouhan

    Dear Sir,

    You are right, to replied on that, but when problem should be resolve..

  • 0
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    Umajeet Chouhan

    it has almost going, lot's of days...

  • 0
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    Barbara

    Dear Umajeet, 

     

    I am following up with the engineers. I replied also in the support ticket. 

     

    Regards,

    Barbara

  • 0
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    MumtazShaikh

    same Issue me too... already wait more than many days and keep on trying to register but failed to receive the sms code

    system said sent successfully but i didn't receive it.

     

    Kindly Fix My Issue,

     

    King Regards,

     

    Mumtaz.

  • 0
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    Doremi Ploy
    I'm not receiving an SMS code  I want to withdraw and use 2FA What can I do
  • 0
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    Barbara

    Hi. If you are not receiving SMS code please first confirm that you entered the phone number with only numbers. Don't use "-", (  ) or anything else like that. 

    If that does not solve the issue then email us at support@bitmain.com with the phone number. Make the ticket type "Technical support or troubleshooting" to get the fastest reply. 

     

  • 0
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    Doremi Ploy

    yes first time i got smsverification  but this is second time cannot get it

  • 0
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    Mahyoub223

    Please i still am facing this problem ! i can't receive the SMS , and i am 100% sure of the Number ! T_T 

     

  • 0
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    Barbara

    Hi, 

     

    Please submit a support request and include the phone number. We will check the logs. 

     

    Regards,

    Barbara

  • 0
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    Tewarityimphoung

    Please disable the 2FA of my HashNest.

     

  • 0
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    Barbara

    Hi,

    Please submit a support request. To disable 2FA we need a picture of your official ID and a picture of you holding the ID. This is needed to protect the security of your account. 

     

    Again, please send those through a Support request. Don't post anything personal here. 

     

    Best regards,

    Barbara

     

  • 0
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    Tewarityimphoung



    I sent it, but no one answered me. I do not know how to contact support?

     

    Edited by Tewarityimphoung
  • 0
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    Barbara

    Hi, 

     

    We have the ticket. Our security specialist will be responding shortly. 

     

    Regards,

    Barbara

  • 0
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    Frenyer 09

    Hello Barbara, 

    "If that does not solve the issue then email us at support@bitmain.com with the phone number. Make the ticket type "Technical support or troubleshooting" to get the fastest reply."

    I sent you an email with my phone number, because I didn't receive any SMS code. I'd appreciate your help

  • 0
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    Ashish Raja

    Hello sir,

    I have just signed up with my email ID but at the time of binding my phone number, I am not receiving the sms on my phone. Kindly fix the issue as I am not able to login.
     
    Thank you
  • -1
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    Virgilio Picota

    Hello sir,

    I have just signed up with my email ID but at the time of binding my phone number, I am not receiving the sms on my phone. 
     
     
    please  help me  fix  that  problem  best  regards  
  • 0
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    Transporteur3461

    Can't receive sms either I am starting to think I lost my investment got 300$ in this was going to put a lot more. Won't receive sms verification to 17055214925

  • 0
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    Agirichi

    I'm not receiving an SMS code about one week  and I didn't get any response from support. My phone number is +995593351333.  My email agirichi@gmail.com I hope you don't wind up your business  What can I do?

  • 0
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    Rad3v.Bg

    Same problem here. I`ve rise ticket but no reply...

  • 0
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    An kee suan

    I was not able to received the 2Fa code send by you ,So I want to disable 2fa verification in my account!

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