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248 comments

  • phanquocthai

    I paid order 0012017071500132 in 7 days payment but my order is expired.

    No confirm until now.

     

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  • David.V8

    Why are my orders still paying ? I send money 2 weeks ago. And 2 x 35 USD for fee too.

    Orders : 

    0012017072500747
    0012017072501919


    Thanks

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  • earnest.justin

    I am having the same issue as everyone else, order placed, wire sent, no confirmation of receipt and order now shows expired.  I have sent 4 messages requesting support. Where is Bitmain customer support?  If I do not receive a response I am going to be contacting Standard Chartered Bank direct to request they cancel my payment. 

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  • Choo Jian Wei

    Paid for Order ID:0012017071500257 on Monday 17th July 2017 ( Order ID was left out because the bank form does not contain message box)

    Under the name of CHOO JIAN WEI

    No update about my payment, tried contacting customer services a few time.

     

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  • Bagas Hermanu Aji

    I paid using BTC and the payment was confirmed within 30 minutes. But now the order's status shows Unpaid and Expired!
    Order ID:0012017081104800

    here is the TX id.

    https://blockchain.info/tx/ce37704204a13ea81adaf67779964626c5a79d34fe0fcd904b6cfead23a29993

    and i already submit ticket 

    Request #111930

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  • Skypath

    Order ID 0012017081100305
    Transaction confirmed just minutes later after order expired
    Bitcoin mining was slow
    Need to either confirm order or route funds to another valid order 0012017081105838

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  • adan_baptista

    Hello, i paid using BTC.. Please check my order ID :0012017081103503, 0012017081103129, 0012017081102796
    Marked as expired, i paid right after i got email. Transaction done within30 mins or the time limit. Please solve this issue





    Thanks...



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  • Kai999

    Please help me, Aug 7 I paid the order ID 0012017080304545 Ticket ID 108944 and upload bank transfer for proof and already send payment slip via email, and but it still appears unpaid and Expired. I'm very worried about losing money.

     

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  • NGUYEN THANH LAN

    Can i change payment method from USD to Bitcoin?

    My order id is 0012017062601090

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  • Efigenia Ossa

    You have given a quick solution to my problem, thank you

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  • Bitmain Support



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  • Bobby7

    No conformation on my orders that has been paid.

     

    • ORDER ID:0012017062600151
    • DATE:2017-06-26 06:31:29
    • TOTAL:166.392 LTC
    • PAYMENT METHOD:LTC Directpay
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  • Simon De Wet

    I ordered yesterday. Paid via btc 10 min later. Still says I haven't paid?????? Order id :0012017081601467 I have had no feedback from mails.

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  • Rima
     

    Order id:  0012017081100527

    Paying via BTC from blockchain.info

    https://blockchain.info/tx/479669a9a6bb7233333916e485ed0293ae3ad54c3ca5b4bd66bcecec27703350

     Transaction visible on BTC blockchain, but unconfirmed. Bitcoin network slow.

     

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  • Silveirabrunom

    Paid for 0012017080204732

    Transferproof posted within 7-day payment period

    My order is marked as EXPIRED.

     

    Please update! I know you are a busy company, but hire more staff if you need to keep up with payments. A lot of other customers of yours are very concerned about losing their money. I also have support tickets up: 108273 

    Tried calling you as well....always busy.

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  • Krzysztof A Kowalski

    Hi Bitmain,

    it seems I am just a one of many people trying to get your confirmation that the payment has been made. I have already uploaded the wire transfer proof for my order (order ID: 0012017082401763) and manged to open several tickets for your service desk. But the status still shows "Unpaid".

    Can you please fix this asap?

    I am just worried cause the order expires in one day...

    Thank you in advance,

    Krzysztof

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  • Rumpelstilskin

    Paid Order ID 2017-07-25 10:49:56 Order ID:0012017072501858 with bitcoin. Set high network fee for fast transaction. Order now shows Paid, Expired.

    Transaction Hash: 

    dcec445b7f7c3f8c7d41dcfb1ea903299ec4d3a688a0dbc76e82773fbd55a527

    I had a call open with support about the interface not giving me a payment address for 2 hours.

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  • skull550

    Hello I pay the remanent fee yesterday throught the wallet address that you gave me, the status is the same, It's suppose to apply the founds to my account and change the status to paid. the order ID 0012017060800129,131,132,133,136

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  • ahmednofa2

    Is this statement not true: "When Bitmain will receive your wire, you will get email paid “BITMAIN Order Paid”."

    According to this statement my order should have been PAID. I sent the wire 5 minutes after I placed my order for the EXACT amount invoiced, but Bitmain now keeps telling me I have to pay an additional amount. I cannot get any help from "Bella" because she is being ridiculous. Please investigate this situation.
    Order ID : 0012017081802960

    Thank you

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  • Global Truck Parts

    Hello!

    D3 in stock of 100 pieces!

    Price: $ 2300

    Official contract Payment: Bitcoin

    Wallet Bitcoin: 1G9Rbh65gMUPH5iaxYbG2piXTG8auk9EcN

    Contact us: Support@re-prom.info

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  • Alexandr Efremov

    Скажите, стоимость более 10 т. usd, Лимит в банке 5000, можно совершить платеж двумя частями, одну часть я оплачиваю, вторую супруга сразу же.

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  • Dylanwhetstone

    Sent wire 7/7  Order # 0012017070701719.  Guessing they are dealing with a lot of orders.

     

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  • Bami66

    Почему , когда я нажимаю «+» на странице покупки ничего не происходит? (0 + = 0)

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  • Greyworld

    Problem fixed.  Thanks Bitmain!

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  • Bill Motley

    Their CS has always been MIA, but advertising products they can't ship is malpractice at minimum

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  • Beauspiring

    Hi,  I paid with Bitcoin the order 0012017081104681 on Friday  2017-08-11  but it appears unpaid and expired..

    Did you received my Bitcoin yet? where is my Bitcoin?

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  • Stefbeau

    I have ordered an Antminer l3+ as a lot of people here, I'm waiting for an answer. No customer service, this is SCAM!

     

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  • Mary NIU

    Mary NIU. Today at 08:10

    At 23:59 hours of 31st of July2017, we are going to be deploying 100 new Antminer S9 and 100 Antminer L3+ to cushion any unforeseen market instability that comes with the impending Bitcoin fork. This measure is being put in place to protect our miners investment and also preserve the trust you all have placed on us.

    The deployed 100 Antminer S9 and 100 Antminer L3+ miners will be removed from the network, decommissioned and auctioned off at a discount from 00:01 hours of the 4th of august 2017.

    Cost:
    Antminer S9 (including its PSU): 22 LTC
    Antminer L3+ (including its PSU): 25 LTC

    To take advantage of this opportunity; make payments to any of the following LTC addresses and post ur transaction ID here afterwards.

    LPAT1ivKBpFkT1mM4Lx2nHiamiXpEFsABQ
    LRCfzMV5tUjzWDknZTki44JaxQKyL12X5G
    LKHYrFxFX6rQpUvtiFJ6vvLwM8qwbBSqKE
    LMGKkYGhKGQ3paELmCHkfJTwXNRFPRAZ8k
    LPmUWDV88gQTCxnoZ9Abo34t19pEzZ2Xzg
    La6Ya7XMEhyUUq4NLBG3hEkkEDDy54DBLe
    LLNtNuy61ZY1iNM2nAH7z8dSLm7ZQgFbrx
    LX8csuon9mgL5PMXU8nNbxV2DmVbt1QoR4

    For a speedy audit of auction winners, each address will only accept payments for 25 Miners.
    Note: Auction starts immediately. This is a first pay, first served auction, your payment will be refunded if your funds come after the first 200 payments.

    Shipping:
    1. For an auction of 1 to 3 miners add 7 LTC to your payment.
    2. For an auction of 4 to 10 miners add 14 LTC to your payment.
    3. For an auction of 10 miners and above add 40 LTC to your payment.
    (To host the miners on the cloud, please don't include the shipping cost in your payment)

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  • Khatu9988

    Hi all there, there are so many unhappy customers. It would be good to know if your issues were solved. It will help me to decide whether it is worth to order.

    can you give a feedback.

    Thanks

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  • Bitmain Support

    I have D3 and L3+ for Sale! September Batch!

    Gottfried.69@gmx.de

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