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- How to buy parts and materials such as power supply and control board? /Accessories and Materials Purchase Process.
- How to contact customer service ?
- What are the payment methods?Can I pay with digital currency such as USDT and BTC? /Can I pay in RMB and EUR?
- Is there any recommended dealers? / Are there any distributors overseas?
- Is there any other official website besides https://shop.bitmain.com/ ?
- How to pass the Real Name Authentication (KYC) verification?
- Turn off my 2FA or is not working
- I forgot my password
- How to check and use my coupons?
- I did not receive any SMS verification
Comments
248 comments
Привет, Меня интересует вопрос могу ли я обезопасить себя и без проблем оплатив все пошлины получить свой товар вовремя ? сапорт работает очень плохо если работает еще . Сергей сколько берете за заполнение документации в нужном ключе ?
Order ID 0012017070301665
Antminer L3+, 504MH/s × 2
APW3++ for L3+,September batch × 2
Shipping DHL 290.91 USD
Order Total: 4400.91 USD
Now i see that Confirmed payment is :4371 USD
I made transfer 4401 USD
Почему получили меньше денег? Я переслал всю сумму
They responded --- give them some time (i had to give them the rest in btc)
Why is no one from Bitmain answering my tickets
On my first order i paid USD (exact amount 4200.17)wire and now it is showing that there 's 25usd missing ?
2nd order paid in btc and all good (paid / valid)
3rd order paid in btc within 1 hour and it said paid/ expired ??!
What is going on ? can i get a response plz
Hello. I'm in Vietnam. Could you give me your email or skype to contact?
tancuulong6@gmail.com
I have ordered an Antminer l3+ as a lot of people here, I'm waiting for an answer. No customer service, this is SCAM!
I just paid my order ID 0012017071000650. I ordered 7/10, I paid 7/12. please don't cancel my order!
Сделал оплату моего номера заказа : 0012017062900486 14 днtq назад, и я все еще не получил от вас подтверждение по электронной почте
Делай с банка SWIFT подтверждение перевода и отправляй им.
Посмотри всё ли правильно заполнено.
Перед отправкой не забудь зарегиться на этой страничке (в верху)
в профиле ты можешь с ними общаться через переписку вопрос через два 2-3 ответ.
Перегружены ребята очень, НО есть контакт!
За поиск и ошибку, если найдут!
Приготовся оплатить 25-30$, так как они снимут автоматом и у тебя не будет полной суммы за заказ.
Хорошая Китайская компания не волнуйтесь и не переживайте!
Скажите, стоимость более 10 т. usd, Лимит в банке 5000, можно совершить платеж двумя частями, одну часть я оплачиваю, вторую супруга сразу же.
подскажите как оплатить таможенную пошлину ? буду очень благодарен .
Привет заказ оформил Order: 0012017071101936 Date: 2017-07-11 21:08:48 оплатил 2017-07-14
Sent wire message/confirmation for order# 0012017061400003 sent in 6-16-2017 that has not been confirmed still, after a month. Where is the customer service for people who pays with hard earned money and can't get a response..??
Сегодня перевел в банк деньги, сказали что перевод отправят только 17 июля в понедельник.
Что делать в таком случае? Срок ожидания продлится?
What I've heard from customers, I am afraid to order a product !
If you think they are fraudsters, that they took your money and did not send goods, contact the police.
http://www.cyberpolice.cn
Since they have a bank account in Hong Kong you report to the police in Hong Kong also.
http://www.police.gov.hk/ppp_en/
Sent wire 7/7 Order # 0012017070701719. Guessing they are dealing with a lot of orders.
Payment done for order 0012017062601118 & 0012017070300864 3 weeks ago, but until now still dont receive any update from bitmain. Already raise ticket 2-3 weeks ago but still no respond. Please check and update as soon as possible.
I am having the same issue as everyone else, order placed, wire sent, no confirmation of receipt and order now shows expired. I have sent 4 messages requesting support. Where is Bitmain customer support? If I do not receive a response I am going to be contacting Standard Chartered Bank direct to request they cancel my payment.
I do not understand there are billions and three hundred million people in China, and there is no one to answer customers,shame on you.
I wired USD for my order on 7/3/2017. Order ID 0012017070300557
Still have not received payment confirmation and order is marked as expired.
Have sent 2 emails so far. Please fix. I will follow up here when the problem is resolved.
thank you
Order #0012017071201380, оплатил 14 июля. Ждем подтверждения.
Partially paid for order 0012017071800927 a bank employee in the remittance information indicated: "buying goods 0012017071800927" will the payment be credited?Hi .....
Payment transfer
Order ID： 0012017071600267
Due Amount： 1834.9 USD
Paid for Order ID:0012017071500257 on Monday 17th July 2017 ( Order ID was left out because the bank form does not contain message box)
Under the name of CHOO JIAN WEI
No update about my payment, tried contacting customer services a few time.
Да уж, а я хотел у них купить! Не кто не знает где именно они находятся в Китае?
Тут есть такие кто уже от них что то получил?
I'm unable to add anything to the cart. From the looks of these posts that's a good thing
Plz.. help me.
how to buy antminer product from ksa..
available here bitmain website. But not accessible buy
ID : jafar0077@hotmail.com
Alexander, thank you for your cooperation, it's nice to work with you, we are waiting for new prices
Dear bitmain,
I just transfer ltc to buy D3. It was success.
I has make mistake transfer: 42.29771386 ltc
Address: LewtpzgdoTQQ9xbswX8TJBbVev7ktzV5ny
Please back my ltc, let me make order from bitmain again.
Thanks!
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