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Ordering & payment process

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NOTE : After the payment is made for USD wire transfer, please check with your bank first to confirm the status of the wire transfer. If the payments have been confirmed by your bank to have been received into our BITMAIN bank account but the order still shows unpaid, please email us via our support desk with the Order ID, sender name and the swift message.

Before placing an order, you need to create an account. To create an account go to www.bitmain.com, click the down arrow next to the image on the upper right side of the page and select “Register”. Follow the screen prompts.

 

1)   On all product page, you can choose product you want by clicking the picture with your mouse.

 

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2)   On the product page, you will find detailed information about product, price, and discount table. Also here you can choose amount of units or check if a Power Supply is needed. After you select quantity, you can proceed with pressing ADD TO CART and you will be transferred further. Please note to read [Notes] before your ordering on that page.

 

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3)   On this page you confirm selected units by pressing Proceed to cart.


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4)    On the cart page, you are accepting all terms checking "I have read....", and to proceed further you can press Checkout.

 

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5)  On picture 5 you are inserting delivery address, by pressing New Address. Then select your country, Name and all requested information. By Selecting Shipping method – you can choose what courier you prefer to use for delivery. And then please press SUBMIT.

 

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6) Order has been placed, and you will get a notification that ‘Order has been placed. Please choose payment method and submit within 30 minutes.’

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(7) Next you need to select payment method– USD Wire, LTC or BTC. And then submit. If do not select payment method within 30 minutes, the order will be cancelled.

please note that webpage will not accept USD wire orders with amount less than 600$, for such amounts you can proceed only with BTC. And the payment method can’t be changed any more once you submitted.

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If you do not choose payment method on the above page, you also can choose payment method in [my order] page via [pay] button within 30 minutes or otherwise it will be cancelled. And you also can click [view] button to view more order details.

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(8) On this page, your order has been submitted successfully, please finish payment ASAP.

If you choose USD wire, you will get our bank details, and please finish actual payment within 3 days (The valid period of order for each batch will be a little different, the specific date on website should be as the criterion);

If you choose BTC/LTC payment, you will get BTC/LTC wallet address and you should finish actual payment within 1 hour;

ORDER ID is your unique code, which has all your information.

Payment method: USD Wire

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Payment method: BTC/LTC

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Comments

248 comments

Date Votes
  • E Banks
    This is in response to "Bella" from bitmain telling me repeatedly (after they already received my wire) that I need to pay MORE than what the invoice told me to pay. Bitmain is REFUSING to mark my order as paid in full even though I paid the FULL invoiced amount.
    Order 0012017060500431
    This is getting very frustrating. I no longer wish to communicate with you, please transfer my issue to someone who knows what they are doing. I SENT THE FULL PAYMENT AND YOU ARE CHEATING ME. As you can see from the 2 attached wire confirmations I have wired the EXACT amount required on the invoice. You are lying to say that your bank only charges $5 and there was NO intermediary bank fees because I did not route through an intermediary bank. The order I placed on June 1, 2017 I paid the EXACT amount that was requested on the invoice and it processed just fine and I received the order paid confirmation. I have attached that wire confirmation so that you can see. As you can see from the wire confirmation from June 5, 2017 you can see that again, I sent the EXACT amount that was invoiced but you are having difficulty marking my order as paid. Stop the games and mark my order as paid as I have paid what was invoiced.
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  • smolina34

    Hi, Yesterday I paid the order 0012017012400165 and it still appears unpaid

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  • Alexander

    9 units of X11 Dash Miner Baikal Miner Baikal Cube 300M / s 85W, one unit costs $ 1900, if you take all 9, then the price will be for all 15300 $, ask questions by e-mail    anisovaleksandr1990@gmail.com

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  • Alexander

    In the presence of appeared miners, for purchase please contact anisovaleksandr1990@gmail.com

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  • Alexander

    In the presence of appeared miners, for purchase please contact anisovaleksandr1990@gmail.com

    5
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  • Alexander

    In the presence of appeared miners, for purchase please contact anisovaleksandr1990@gmail.com

    5
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  • Edgar Olenchuk
    • Edited

    Order ID 0012017070301665

    Antminer L3+, 504MH/s × 2

    APW3++ for L3+,September batch × 2

    Shipping DHL 290.91 USD

    Order Total: 4400.91 USD

    Now i see that Confirmed payment is :4371 USD

    I made transfer 4401 USD

    Почему получили меньше денег? Я переслал всю сумму

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  • Kempachik87
    • Edited

    Good afternoon. I did not receive a letter with the subject "BITMAIN Order Paid". Please tell me what could be the problem. Order ID 0012017062200118. Request for assistance Request # 70475. Thank you.

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  • muh yusron nada 
    Hi, today I paid the order 0012017081107384 but the expiry appearance when my payment did - + 15 minutes
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  • Aman
    • Edited

    Hi

    I have paid the full amount against the Order ID：0012017080301620. Payment status is still Paying.

    Total Amount paid by my bank 1677.34 USD, All other charges are paid by me separately. But as per you statement Bank is showing only 1672.34 USD, which is 5 USD less than what i have paid.

    I have also opened a ticket yesterday ID 104324 which is not replied. Pls get the same updated.

    If there are any other charges pls let me know how to pay them (the pending 5 USD) .

    		  
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  • Adam

    How long was the Antminer D3 available?

    I want to order 2 with PSU...

    Some days ago the shipping was October, but now November.

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  • alexey630i

    Знает кто, таможня РФ пропускает майнеры?

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  • Bill Motley
    • Edited

    This is what forums look like as the businesses die from failure to scale

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  • Tokhir Tulaganov

    Саппорт отвечает, но дурачится. Я обращаюсь к ним с просьбой , а они просят данные, я отправляю данные , они снова пишут мне условие , котрые уже давно истекли и.т.д.

     

    Например:

    На сайте написано что;NOTE: Recently the order may be confirmed little bit late. We will extend the confirming peroid to 10 days.

     я отправил все данные заказа, как они просили, даты оплаты, номер заказа, данные кошелька и.т.д. Оплата проходила Онлайн ,через лайткоин. 

    У меня оплаты были : от 2017-06-18  - до 2017-06-27 . Как видите первая транзакция была аж 20 дней назад ( 2017-06-18) . До сих пор нету подтверждение, которую должны отправить мне на почту! Таких заказов несколько! и у всех истек срок уведомления ! Так и не могу дождаться адекватных действий . Вместо этого все время пишут, но реальных действий нету и у меня уже истекает терпение.

     

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  • Yooomafiotu

    Hi,why on my orders tab show me that i pay only 1208.77 USD and i send you the exact amount 1243.77 USD and  i send you the payment doccoumet from the bank  where you can see the exact amount that i paid 1243.77 USD. Thanks i wait answer from you.My order id is 0012017061900524

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  • Sergey P
    • Edited

    Hi!

    Order ID：0012017081606825
    Paid, Expired.

    But I paid within 1 hour (received order confirmation email 15:11 local time, paid 15:30).

    https://blockchain.info/tx/2d3375368ecd4418f813552c2d84f886d27df4045add504495c3575cca88fefd 


    Check out this issue please.

     

     

     

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  • Jpsm77

    Hi All,

    Can anyone who had problems with their order expiry confirm whether your issues were sorted out later ? 

    Thanks.

     

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  • Seanklee77

    Mary NIU,

    Don't trust messages like MARY NIU message.  IT is so obvious that its a scam lol.  Good luck to whoever decides to send them a LTC with those address.  Hope hackers hacks your accounts.

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  • Vombat69n

    I am wrong. EXCUSE ME


    I already see my account.


    BUT PAYMENT OF PAYMENT ALREADY WE DO NOT HAVE A WEEK !!
    I paid BTC and LTC


    HELP ME PLEASE!!

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  • BL Energy Group

    I did not understand, I ask you to comment

     

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  • V-s93

    I have paid the full amount against the Order ID： 0012017071600341. Payment status paid but from the slowness of the Bank if payment was not on time and now the status of my payment expired and paid please send me my miner or what do I do now?

    Thank you.

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  • Tokhir Tulaganov

    Hello. I am addressing you for the third time! Please correct the order: ORDER ID: 0012017061800089. Payment (LTC )was made within 1 hour at the time of booking! DATE: 2017-06-18. All transaction information send by email.  And now my order status : "Unpaid" "Expired"
      7 days ago you promised to fix it! A week passed, but no results! You just do that you put new products on the site, and you do not solve old problems !!!

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  • Vombat69n
    Vombat69n

    I made 2 orders.

    - 2017-08-17 17:25:49 Order ID：0012017081706059 
    - 2017-08-18 11:16:32 Order ID：0012017081802221

    I paid 2 of my orders a WEEK ago !!!

    I made a payment to BTC and LTC. 
    Until now no payment verification.

    WHAT SHOULD I DO ???

    Today I wrote that the main site is attacked by a hacker. And now even my account with information about orders has disappeared.
    WHAT TO DO ???

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  • Bitmain Support

    @Themrpark

    You can pay with BTC please use this address!

    1MZfCtfMuih5on64HerN8fgcfjdh5A3oWg

    Please send us a screenshot of your order number

    regards


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  • Thrinrot

    Ordered two D3 devices, tried to pay from different pcs and different browsers, but always got a javascript error "Unknown error:null". Contacted customer service within 30 minutes after order with that issue and got a reply after 2 hours "sold out".

    That is not a "good" customer service. And if I read all that unconfirmed payments in that comment section I get a feeling that you are scamming us all.

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  • Jpsm77

    Order ID：0012017081109930

    Unpaid

    Unshipped 

    https://live.blockcypher.com/btc/tx/38f06689f23cdf194692d96f456e2778d053aad05a54787cd90b37b072816a2c/

    Payment is made. Please confirm receipt and change status of the order.

    Thanks.

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  • Yooomafiotu

    Hi,why on my orders tab show me that i pay only 1208.77 USD and i send you the exact amount 1243.77 USD and  i send you the payment doccoumet from the bank  where you can see the exact amount that i paid 1243.77 USD. Thanks i wait answer from you.My order id is 0012017061900524

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  • Ил

    Привет, Меня интересует вопрос могу ли я обезопасить себя и без проблем оплатив все пошлины получить свой товар вовремя ? сапорт работает очень плохо если работает еще . Сергей сколько берете за заполнение документации в нужном ключе ? 

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  • Yooomafiotu

    Hi,why on my orders tab show me that i pay only 1208.77 USD and i send you the exact amount 1243.77 USD and  i send you the payment doccoumet from the bank  where you can see the exact amount that i paid 1243.77 USD. Thanks i wait answer from you.My order id is 0012017061900524

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  • Shahzada Ashraful

    Hi all. How to order the products to this company, when all the customers are non satisfied by their service? Is there any easy way to get the products faster through DHL or FEDEX?

    Please, advice.

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