Ordering & payment process

NOTE : After the payment is made for USD wire transfer, please check with your bank first to confirm the status of the wire transfer. If the payments have been confirmed by your bank to have been received into our Bitmain bank account but the order still shows unpaid, please email us via our support desk with the Order ID, sender name and the swift message.

Before placing an order, you need to create an account. To create an account go to www.bitmain.com, click the down arrow next to the image on the upper right side of the page and select “Register”. Follow the screen prompts.

 

1)   On all product page, you can choose product you want by clicking the picture with your mouse.

 

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2)   On the product page, you will find detailed information about product, price, and discount table. Also here you can choose amount of units or check if a Power Supply is needed. After you select quantity, you can proceed with pressing ADD TO CART and you will be transferred further. Please note to read [Notes] before your ordering on that page.

 

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3)   On this page you confirm selected units by pressing Proceed to cart.


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4)    On the cart page, you are accepting all terms checking "I have read....", and to proceed further you can press Checkout.

 

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5)  On picture 5 you are inserting delivery address, by pressing New Address. Then select your country, Name and all requested information. By Selecting Shipping method – you can choose what courier you prefer to use for delivery. And then please press SUBMIT.

 

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6) Order has been placed, and you will get a notification that ‘Order has been placed. Please choose payment method and submit within 30 minutes.’

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(7) Next you need to select payment method– USD Wire, LTC or BTC. And then submit. If do not select payment method within 30 minutes, the order will be cancelled.

please note that webpage will not accept USD wire orders with amount less than 600$, for such amounts you can proceed only with BTC. And the payment method can’t be changed any more once you submitted.

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If you do not choose payment method on the above page, you also can choose payment method in [my order] page via [pay] button within 30 minutes or otherwise it will be cancelled. And you also can click [view] button to view more order details.

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(8) On this page, your order has been submitted successfully, please finish payment ASAP.

If you choose USD wire, you will get our bank details, and please finish actual payment within 3 days (The valid period of order for each batch will be a little different, the specific date on website should be as the criterion);

If you choose BTC/LTC payment, you will get BTC/LTC wallet address and you should finish actual payment within 1 hour;

ORDER ID is your unique code, which has all your information.

Payment method: USD Wire

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Payment method: BTC/LTC

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Have more questions? Submit a request

248 Comments

  • 0
    Avatar
    Joshuatthornton

    Hello, I ordered 8 APW3++ PSUs October batch under Order 0012017080302428 and paid the full order with USD wire transfer.  Bitmain received my money but did not credit my account and now it shows "Unpaid".  I had a ticket opened (ticket 105185) for 3 of those 7 days with multiple postings by me with wire information and NO response from "Chita".  I either want to get the PSUs or get a refund.  Thank you.

  • 0
    Avatar
    Nabilnoorshahwan

    I can't make payment. The shipping options doesn't load up. I couldn't choose one hence I couldn't proceed for payment

  • 0
    Avatar
    Skypath

    Order ID 0012017081100305
    Transaction confirmed just minutes later after order expired
    Bitcoin mining was slow
    Need to either confirm order or route funds to another valid order 0012017081105838

  • 0
    Avatar
    Jonathan Moreno Villegas

    Please check my tickets open

    Ticket ID 110010

    Ticket ID 110022

    Ticket ID 109863

  • 0
    Avatar
    Techana

    I paid for order #0012017081102461 using BTC and the payment was confirmed within 30 minutes. But now the order's status shows Unpaid and Expired! Check out this issue please.

    Support request #109992

    Thanks.

    Edited by Techana
  • 1
    Avatar
    Kai999
    Edited by Kai999
  • 0
    Avatar
    Asdealer

    Hello,

    My orders show still unpaid even though payment was sent in time.

    Please confirm receipt of these 2 payments with corresponding Blockchain confirmation:

    Order ID: 0012017081100742
    https://blockchain.info/tx/69bd803470d12bc3552b6b90f68b7ec35711d640dd756bbc6b339ccf70657390 $7510.05

    Order ID: 0012017081102537
    https://blockchain.info/address/14J8QQSzgEhXHnUexeszXac4b6btS8ExD7 $4541.91

  • 0
    Avatar
    BitMan
  • 0
    Avatar
    Silveirabrunom

    Paid for 0012017080204732

    Transferproof posted within 7-day payment period

    My order is marked as EXPIRED.

     

    Please update! I know you are a busy company, but hire more staff if you need to keep up with payments. A lot of other customers of yours are very concerned about losing their money. I also have support tickets up: 108273 

    Tried calling you as well....always busy.

  • 0
    Avatar
    Gary Oo
    Request #110661

    I've made my transfer to the address provided, but after an hour, it still appear to be unpaid and had expired. 
    Order ID:0012017081104427 
    Transaction 
    d721b53e93312c97e12c0529c8a87072f47453fc7c61bb30645f2e6a847157bf 
    Timestamp 
    8/11/2017, 12:30 
    Debit 
    BTC 0.47951643

  • 0
    Avatar
    Sti4ven

    I paid  using BTC and the payment was confirmed within 30 minutes. But now the order's status shows Unpaid and Expired! Check out this issue please.

    Order ID:0012017081104126

    https://blockchain.info/tx/de1735d25b20a5e77dfb8f901e2d5348fb21fa6fc4b47b036fd3c534f7d7dfa6 

    Order ID:0012017081105390

    https://blockchain.info/tx/0cd2da48e2c8562c72e37684e9f915268cd5cdb2b42aee7f4ed68801994b21db 

  • 0
    Avatar
    david
    Edited by david
  • 0
    Avatar
    Chernuhin Aleksey

    I paid  using BTC 4 hours ago and the payment was confirmed within 30 minutes. But now the order's status shows Unpaid! Check out this issue please.

    Order ID:0012017081105230

    Order ID:0012017081102412

  • 0
    Avatar
    Boiko Tur

    I paid  using BTC and the payment was confirmed within 30 minutes. But now the order's status shows Unpaid and Expired! Check out this issue please.

    Order ID:0012017081102452

  • 0
    Avatar
    Rumpelstilskin
    It has now been several days after payment, I Uploaded all required proof of payment documents and my order which was paid in time is still marked and unpaid, Expired. I spent $8059.11 on these machines and do not want to lose my order. Please double check and adjust order status. I suspect that our bank neglected to add the order ID as payment reference.

    I do not want to be a pain, but this is a lot of money and many days have gone by since you marked my original ticket as resolved. The issue is definitely not resolved.

    Order 0012017080203290

  • 0
    Avatar
    Rumpelstilskin

    Order ID:0012017081100784 still marked as unpaid and now expired as well. Bitcoin transaction was done immediately after the order and transaction has been confirmed many times. Transaction hash: 6ef908d5b497c5e6c8d351fcca6cc611e05a4d0d4f349691e877d86362d7d8a2

     

    Please adjust order status.

    Thanks

     

  • 0
    Avatar
    Boogy

    Hello,

    Please check the following Order ID: 0012017081103370 still marked as unpaid and now expired as well. Bitcoin transaction was done immediately after the order and transaction has been confirmed.

    hash: 4635bb9b9250f6db6951ba7161eaabe79889f518f883bc5f19b2d9bc09555692

  • -1
    Avatar
    Beauspiring

    Hi,  I paid with Bitcoin the order 0012017081104681 on Friday  2017-08-11  but it appears unpaid and expired..

    Did you received my Bitcoin yet? where is my Bitcoin?

  • 0
    Avatar
    hjvanniekerk

    Order status shows "Expired" but payment made in time.

    https://blockchain.info/address/1PsYk2gzASmL7NbTP7kifEWPaF2keYm9f

     

    • Order ID: 0012017081104028
    • Date: 2017-08-11 04:13:48
    • Total: 0.91321017 BTC
    • Payment method: Bitcoin Payment
  • -1
    Avatar
    Khatu9988

    Hi all there, there are so many unhappy customers. It would be good to know if your issues were solved. It will help me to decide whether it is worth to order.

    can you give a feedback.

    Thanks

  • 0
    Avatar
    Jpsm77

    Hi there. My order Order ID:0012017081106929 is expired and I am trying to pay the order now but unable. Please change the status of my order so that I can pay immediately. 

  • 0
    Avatar
    Denis U

    Hello!

    I have 2 expired orders with the payments made in time:

    1) Order 0012017081100605

    11 August 2017, 6:13:51 am (GMT+3 time)

    https://btc.com/f5eb4deae5e74f9720a8cd01c9224904480538c9a6df1c0b1462f1d2d3d039e6

    2) Order 0012017081102395

    11 August 2017, 7:06:29 am (GMT+3 time)

    https://btc.com/fc4260f0ca693e2b97110cc2bcbb3f49039719a0da1e47eaa30ff56e67620a7c

  • 0
    Avatar
    Jesada Gyoto

    Please stop selling and do more supporting seriously.

    I paid D3 with BTC and still show unpaid for 7 days.

  • 0
    Avatar
    Bagas Hermanu Aji

    I paid using BTC and the payment was confirmed within 30 minutes. But now the order's status shows Unpaid and Expired!
    Order ID:0012017081104800

    here is the TX id.

    https://blockchain.info/tx/ce37704204a13ea81adaf67779964626c5a79d34fe0fcd904b6cfead23a29993

    and i already submit ticket 

    Request #111930

  • 0
    Avatar
    Guntis Vitolins

    Hello.

    Made 2 orders both of them seems expired in my backofice but.

    But transactions is confirmed?

    Order ID : 0012017081103903 - https://blockchain.info/tx/8f55e3aff5e6cba55f152a78e969361b00e5ba2f8113de00f95e73c862b0711f

    Order ID:0012017081105081 - https://blockchain.info/tx/950c87f139283d346a54cb444245f8ad2fb1ad7c08d21f0ceef6eb0c9d12a53a

     

    Please help, thank you

  • 2
    Avatar
    muh yusron nada
    Hi, today I paid the order 0012017081107384 but the expiry appearance when my payment did - + 15 minutes
  • 0
    Avatar
    Djaqbartc

    Hello, i paid using BTC.. Please check my order ID : 0012017081101702
    Marked as expired, i paid right after i got email. Transaction done within30 mins or the time limit. Please solve this issue

    https://blockchain.info/tx/36c52524275b7618a9d9a443d0870904dc4e255ac3d51824197012742b8b9208

    Transaction :
    36c52524275b7618a9d9a443d0870904dc4e255ac3d51824197012742b8b9208

    Amount : 0.95617000 BTC

    And already submit a ticket

  • 1
    Avatar
    Controlbit
  • 1
    Avatar
    Jpsm77

    Order ID:0012017081109930

    Unpaid

    Unshipped 

    https://live.blockcypher.com/btc/tx/38f06689f23cdf194692d96f456e2778d053aad05a54787cd90b37b072816a2c/

    Payment is made. Please confirm receipt and change status of the order.

    Thanks.

  • 0
    Avatar
    Manish Jangra

    Order ID:0012017081101536

    transaction details

    https://blockchain.info/tx/4c7ca1195af0d465d0b1b6df67ce05ce4bce40ea07928e0f0bced8372b6ed84a

    I have paid my amount for the order. But order shows expired.

    please help

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