Please refer to the following link:
>How to place an order on BITMAIN website?
Should you have any inquiries, feel free to contact us for assistance.
 |
Contact us > |
Articles in this section
- How to buy parts and materials such as power supply and control board? /Accessories and Materials Purchase Process.
- How to contact customer service ?
- What are the payment methods?Can I pay with digital currency such as USDT and BTC? /Can I pay in RMB and EUR?
- Is there any recommended dealers? / Are there any distributors overseas?
- Is there any other official website besides https://shop.bitmain.com/ ?
- How to pass the Real Name Authentication (KYC) verification?
- Turn off my 2FA or is not working
- I forgot my password
- How to check and use my coupons?
- I did not receive any SMS verification
Comments
248 comments
hello, it was 11 days since I made a bank transfer but I have not yet received a response. Please inform me, my order no 0012017060500594
It is one week, every day im emailing and trying to call and get contact with Bitmain customer service. Need order paid conformation for order number 0012017060700795.
Please conform paymant so we feel safe.
Order was placed 2017/jun/07
Is it possible to pay by bank account?
We paid the last times in the bank, and now the system does not give such an opportunity. We want to buy 8 pieces of Antminer D3 and power supplies to them.
If there is such a voyage, I ask you to send an account to me sergei.laius@sols.ee
Hello Michael,
Since mining been rising so fast, I must say they are selling every new batch even faster then the others.
If you pay in Bitcoin you get the PAID status a lot faster, my 2 last orders were Bank transfer wire and the last order took them close to 3 weeks get everything from unpaid to paid.
Usually the issue is that their Bank fees was not covered, So they will send an email telling you how much was missing, that was my problem. But eventually everything was fix to my satisfaction.
Everything that I paid with Litecoin or Bitcoin, was pretty fast, My advice is if you can, pay using bitcoins.
But all and all, I always got what I have paid for and it usually ship within the time frame that I was told.
You just need to be patient, even if the order says not valid, dont worry, I had that not valid with my last order and it was fix as soon as I sent the bank fees that wasnt paid.
If you have more questions, feel free to ask.
Regards
JH
Are you out of stock or are you experiencing technical difficulties? I want to order but Im having a really hard time getting through.
Order ID：0012017081102791 https://blockchain.info/address/1BEFLzbmuYWmpjsCb8jHyWa3GCWjeys15n
In the presence of Antminer L3 + in the amount of 12 pieces,
I sell for $ 1600,
I want to buy Antminer D3,
payment in BTC, LTC,
sending DHL mail connection
bitmainoficial@gmail.com
can i pay with credit or debit card?
I can't make payment. The shipping options doesn't load up. I couldn't choose one hence I couldn't proceed for payment
Sent wire message/confirmation for order# 0012017061400003 sent in 6-16-2017 that has not been confirmed still, after a month. Where is the customer service for people who pays with hard earned money and can't get a response..??
I paid the order
0012017070300336
0012017062900721
The account displays the status as paid, but the confirmation did not come to the mail?why?
Я оплатил эти два ордера.В статусе в аккаунте отображается что оплата прошла,но на маил уведомление не пришло,причина?
What I've heard from customers, I am afraid to order a product !
If you think they are fraudsters, that they took your money and did not send goods, contact the police.
http://www.cyberpolice.cn
Since they have a bank account in Hong Kong you report to the police in Hong Kong also.
http://www.police.gov.hk/ppp_en/
my 0012017080303349 is expired
i already sent my payment 2 day ago
with 2 order but one transfer
another order is confirm paid
but 0012017080303349 is not please check out my transfer proof dude
thanks
You can't add because they're sold out...
I do not understand there are billions and three hundred million people in China, and there is no one to answer customers,shame on you.
Order S9 on 2017-06-29 Order ID: 0012017062900454, yet until today still unpaid & expired. Their customers service aren't really helpful when they request addition information I had provided they still keep repeating asking the same thing.
Делай с банка SWIFT подтверждение перевода и отправляй им.
Посмотри всё ли правильно заполнено.
Перед отправкой не забудь зарегиться на этой страничке (в верху)
в профиле ты можешь с ними общаться через переписку вопрос через два 2-3 ответ.
Перегружены ребята очень, НО есть контакт!
За поиск и ошибку, если найдут!
Приготовся оплатить 25-30$, так как они снимут автоматом и у тебя не будет полной суммы за заказ.
Хорошая Китайская компания не волнуйтесь и не переживайте!
I made the payment of my order number 0012017072700401, 11 days ago and I still have not received the confirmation email of payment from you
Hi
I have paid the full amount against the Order ID：0012017080304168. Payment status is still "Paying".
"Bank" is showing 5 USD less than what I have paid.
I also opened a ticket yesterday (ID 106617) which is still open. What is taking so long?
Hello, i paid using BTC.. Please check my order ID : 0012017081101702
Marked as expired, i paid right after i got email. Transaction done within30 mins or the time limit. Please solve this issue
https://blockchain.info/tx/36c52524275b7618a9d9a443d0870904dc4e255ac3d51824197012742b8b9208
Transaction :
36c52524275b7618a9d9a443d0870904dc4e255ac3d51824197012742b8b9208
Amount : 0.95617000 BTC
And already submit a ticket
I made order 2017-08-17 10:47:37 Order ID：0012017081702105 by BTC
vitalycool@gmail.com
but status paying, but my transaction was Payed? can you confirm pls!
hi, I want to buy a lot of miners, I want to offer you an international contract as a legal entity is not a resident of China, according to Incoterms, FOB, FAS, EXW, where can I see your standard contract? we can conclude via email before you meet in your office. I want to know where I will list large amount.
Please check my tickets open
Ticket ID 110010
Ticket ID 110022
Ticket ID 109863
Order ID：0012017081100784 still marked as unpaid and now expired as well. Bitcoin transaction was done immediately after the order and transaction has been confirmed many times. Transaction hash: 6ef908d5b497c5e6c8d351fcca6cc611e05a4d0d4f349691e877d86362d7d8a2
Please adjust order status.
Thanks
I bring to your notice that I paid the invoice for a couple of days, or rather (2017.08.18) and you still have not accepted my payment! Solve this problem as soon as possible
Order ID : 0012017081802892
email: ashoti@mail.ru
Hello!
I have 2 expired orders with the payments made in time:
1) Order 0012017081100605
11 August 2017, 6:13:51 am (GMT+3 time)
https://btc.com/f5eb4deae5e74f9720a8cd01c9224904480538c9a6df1c0b1462f1d2d3d039e6
2) Order 0012017081102395
11 August 2017, 7:06:29 am (GMT+3 time)
https://btc.com/fc4260f0ca693e2b97110cc2bcbb3f49039719a0da1e47eaa30ff56e67620a7c
Partially paid for order 0012017071800927 a bank employee in the remittance information indicated: "buying goods 0012017071800927" will the payment be credited?Article is closed for comments.