Ordering & payment process

NOTE : After the payment is made for USD wire transfer, please check with your bank first to confirm the status of the wire transfer. If the payments have been confirmed by your bank to have been received into our Bitmain bank account but the order still shows unpaid, please email us via our support desk with the Order ID, sender name and the swift message.

Before placing an order, you need to create an account. To create an account go to www.bitmain.com, click the down arrow next to the image on the upper right side of the page and select “Register”. Follow the screen prompts.

 

1)   On all product page, you can choose product you want by clicking the picture with your mouse.

 

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2)   On the product page, you will find detailed information about product, price, and discount table. Also here you can choose amount of units or check if a Power Supply is needed. After you select quantity, you can proceed with pressing ADD TO CART and you will be transferred further. Please note to read [Notes] before your ordering on that page.

 

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3)   On this page you confirm selected units by pressing Proceed to cart.


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4)    On the cart page, you are accepting all terms checking "I have read....", and to proceed further you can press Checkout.

 

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5)  On picture 5 you are inserting delivery address, by pressing New Address. Then select your country, Name and all requested information. By Selecting Shipping method – you can choose what courier you prefer to use for delivery. And then please press SUBMIT.

 

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6) Order has been placed, and you will get a notification that ‘Order has been placed. Please choose payment method and submit within 30 minutes.’

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(7) Next you need to select payment method– USD Wire, LTC or BTC. And then submit. If do not select payment method within 30 minutes, the order will be cancelled.

please note that webpage will not accept USD wire orders with amount less than 600$, for such amounts you can proceed only with BTC. And the payment method can’t be changed any more once you submitted.

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If you do not choose payment method on the above page, you also can choose payment method in [my order] page via [pay] button within 30 minutes or otherwise it will be cancelled. And you also can click [view] button to view more order details.

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(8) On this page, your order has been submitted successfully, please finish payment ASAP.

If you choose USD wire, you will get our bank details, and please finish actual payment within 7 days (The valid period of order for each batch will be a little different, the specific date on website should be as the criterion);

If you choose BTC/LTC payment, you will get BTC/LTC wallet address and you should finish actual payment within 1 hour;

ORDER ID is your unique code, which has all your information.

Payment method: USD Wire

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Payment method: BTC/LTC

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Have more questions? Submit a request

248 Comments

  • 1
    Avatar
    Ил

    Привет, Меня интересует вопрос могу ли я обезопасить себя и без проблем оплатив все пошлины получить свой товар вовремя ? сапорт работает очень плохо если работает еще . Сергей сколько берете за заполнение документации в нужном ключе ? 

  • 3
    Avatar
    Edgar Olenchuk

    Order ID 0012017070301665

    Antminer L3+, 504MH/s × 2

    APW3++ for L3+,September batch × 2

    Shipping DHL 290.91 USD

    Order Total: 4400.91 USD

    Now i see that Confirmed payment is :4371 USD

    I made transfer 4401 USD

    Почему получили меньше денег? Я переслал всю сумму

    Edited by Edgar Olenchuk
  • 1
    Avatar
    Zeroblue

    They responded --- give them some time (i had to give them the rest in btc)

     

    Why is no one from Bitmain answering my tickets

    On my first order i paid USD (exact amount 4200.17)wire and now it is showing that there 's 25usd missing ?

    2nd order paid in btc and all good (paid / valid)

    3rd order paid in btc within 1 hour and it said paid/ expired ??!

     

    What is going on ? can i get a response plz

     

     

    Edited by Zeroblue
  • -2
    Avatar
    Tancuulong6

    Hello. I'm in Vietnam. Could you give me your email or skype to contact?

    tancuulong6@gmail.com

    Edited by Tancuulong6
  • -1
    Avatar
    Stefbeau

    I have ordered an Antminer l3+ as a lot of people here, I'm waiting for an answer. No customer service, this is SCAM!

     

  • 0
    Avatar
    Ahn Nam-Kyu

    I just paid my order ID 0012017071000650. I ordered 7/10, I paid 7/12. please don't cancel my order!

  • 0
    Avatar
    Mihail

    Сделал оплату моего номера заказа : 0012017062900486    14 днtq  назад, и я все еще не получил от вас подтверждение по электронной почте

     

  • 0
    Avatar
    Pod-anatoly
    14 дней много, но поверь мне Михаил косяк лежит в заполнении реквизитов!
    Если всё правильно статус меняется через 3-4 дня.
    Делай  с банка  SWIFT подтверждение перевода и отправляй им.
    Посмотри всё ли правильно заполнено.
    Перед отправкой не забудь зарегиться на этой страничке (в верху)
    в профиле ты можешь с ними общаться через переписку вопрос через два 2-3 ответ.
    Перегружены ребята очень, НО есть контакт!
    P.S.
    За поиск и ошибку, если найдут!
    Приготовся оплатить 25-30$, так как они снимут автоматом и у тебя не будет полной суммы за заказ.
    Ребята BITMAIN CДЕЛАЕТ НАС .....
    Хорошая Китайская компания не волнуйтесь и не переживайте!
  • 0
    Avatar
    Alexandr Efremov

    Скажите, стоимость более 10 т. usd, Лимит в банке 5000, можно совершить платеж двумя частями, одну часть я оплачиваю, вторую супруга сразу же.

  • 0
    Avatar
    Ил

    подскажите  как оплатить таможенную пошлину ?  буду очень благодарен . 

  • 0
    Avatar
    Mulinov Igor

    Привет заказ оформил Order: 0012017071101936  Date: 2017-07-11 21:08:48 оплатил 2017-07-14

     

  • 0
    Avatar
    Darnell King

    Sent wire message/confirmation for order# 0012017061400003 sent in 6-16-2017 that has not been confirmed still, after a month. Where is the customer service for people who pays with hard earned money and can't get a response..??

  • 0
    Avatar
    Alexandr Efremov

    Сегодня перевел в банк деньги, сказали что перевод отправят только 17 июля в понедельник.
    Что делать в таком случае? Срок ожидания продлится?

  • 0
    Avatar
    Pera Detlic

    What I've heard from customers, I am afraid to order a product !

    If you think they are fraudsters, that they took your money and did not send goods, contact the police.

    http://www.cyberpolice.cn

    Since they have a bank account in Hong Kong you report to the police in Hong Kong also.

    http://www.police.gov.hk/ppp_en/

  • 0
    Avatar
    Dylanwhetstone

    Sent wire 7/7  Order # 0012017070701719.  Guessing they are dealing with a lot of orders.

     

  • 0
    Avatar
    tan

    Payment done for order 0012017062601118 & 0012017070300864 3 weeks ago, but until now still dont receive any update from bitmain. Already raise  ticket 2-3 weeks ago but still no respond. Please check and update as soon as possible.

  • 0
    Avatar
    earnest.justin

    I am having the same issue as everyone else, order placed, wire sent, no confirmation of receipt and order now shows expired.  I have sent 4 messages requesting support. Where is Bitmain customer support?  If I do not receive a response I am going to be contacting Standard Chartered Bank direct to request they cancel my payment. 

  • 0
    Avatar
    Pera Detlic

    I do not understand there are billions and three hundred million people in China, and there is no one to answer customers,shame on you.

  • 0
    Avatar
    Asianxlazyboi

    I wired USD for my order on 7/3/2017. Order ID 0012017070300557

    Still have not received payment confirmation and order is marked as expired. 

    Have sent 2 emails so far. Please fix. I will follow up here when the problem is resolved. 

    thank you

  • 0
    Avatar
    Alexandr Efremov

    Order #0012017071201380, оплатил 14 июля. Ждем подтверждения.

  • 0
    Avatar
    Skakyn
    Partially paid for order 0012017071800927 a bank employee in the remittance information indicated: "buying goods 0012017071800927" will the payment be credited?
  • 0
    Avatar
    Marwan Ahmed Salem Alahdal

    Hi .....
    Payment transfer

    Order ID: 0012017071600267
    Due Amount: 1834.9 USD

  • 0
    Avatar
    Choo Jian Wei

    Paid for Order ID:0012017071500257 on Monday 17th July 2017 ( Order ID was left out because the bank form does not contain message box)

    Under the name of CHOO JIAN WEI

    No update about my payment, tried contacting customer services a few time.

     

  • 0
    Avatar
    Strokolenko

    Да уж, а я хотел у них купить! Не кто не знает где именно они находятся в Китае?

    Тут есть такие кто уже от них что то получил?

  • 0
    Avatar
    Bill Motley

    I'm unable to add anything to the cart. From the looks of these posts that's a good thing

  • 0
    Avatar
    Dylanwhetstone
    Edited by Dylanwhetstone
  • 0
    Avatar
    niyas7700

    Plz.. help me.

    how to buy antminer product from ksa..

    available here bitmain website. But not accessible buy

    ID :   jafar0077@hotmail.com

    Edited by niyas7700
  • 0
    Avatar
    hossam sayed



    Edited by hossam sayed
  • 0
    Avatar
    Don Defore

    Alexander, thank you for your cooperation, it's nice to work with you, we are waiting for new prices

  • 0
    Avatar
    Huynh Vinh Nhat Huy

    Dear bitmain,
    I just transfer ltc to buy D3. It was success.
    I has make mistake transfer: 42.29771386 ltc
    Address: LewtpzgdoTQQ9xbswX8TJBbVev7ktzV5ny

    Please back my ltc, let me make order from bitmain again.
    Thanks!

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