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Ordering & payment process

Andy NIU
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NOTE : After the payment is made for USD wire transfer, please check with your bank first to confirm the status of the wire transfer. If the payments have been confirmed by your bank to have been received into our Bitmain bank account but the order still shows unpaid, please email us via our support desk with the Order ID, sender name and the swift message.

Before placing an order, you need to create an account. To create an account go to www.bitmain.com, click the down arrow next to the image on the upper right side of the page and select “Register”. Follow the screen prompts.

 

1)   On all product page, you can choose product you want by clicking the picture with your mouse.

 

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2)   On the product page, you will find detailed information about product, price, and discount table. Also here you can choose amount of units or check if a Power Supply is needed. After you select quantity, you can proceed with pressing ADD TO CART and you will be transferred further. Please note to read [Notes] before your ordering on that page.

 

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3)   On this page you confirm selected units by pressing Proceed to cart.


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4)    On the cart page, you are accepting all terms checking "I have read....", and to proceed further you can press Checkout.

 

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5)  On picture 5 you are inserting delivery address, by pressing New Address. Then select your country, Name and all requested information. By Selecting Shipping method – you can choose what courier you prefer to use for delivery. And then please press SUBMIT.

 

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6) Order has been placed, and you will get a notification that ‘Order has been placed. Please choose payment method and submit within 30 minutes.’

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(7) Next you need to select payment method– USD Wire, LTC or BTC. And then submit. If do not select payment method within 30 minutes, the order will be cancelled.

please note that webpage will not accept USD wire orders with amount less than 600$, for such amounts you can proceed only with BTC. And the payment method can’t be changed any more once you submitted.

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If you do not choose payment method on the above page, you also can choose payment method in [my order] page via [pay] button within 30 minutes or otherwise it will be cancelled. And you also can click [view] button to view more order details.

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(8) On this page, your order has been submitted successfully, please finish payment ASAP.

If you choose USD wire, you will get our bank details, and please finish actual payment within 3 days (The valid period of order for each batch will be a little different, the specific date on website should be as the criterion);

If you choose BTC/LTC payment, you will get BTC/LTC wallet address and you should finish actual payment within 1 hour;

ORDER ID is your unique code, which has all your information.

Payment method: USD Wire

 

Payment method: BTC/LTC

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Comments

248 comments

Date Votes
  • Thrinrot

    Ordered two D3 devices, tried to pay from different pcs and different browsers, but always got a javascript error "Unknown error:null". Contacted customer service within 30 minutes after order with that issue and got a reply after 2 hours "sold out".

    That is not a "good" customer service. And if I read all that unconfirmed payments in that comment section I get a feeling that you are scamming us all.

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  • ronminer00

    I'm trying to order a D3 and the + button is green but I can't click it.. it does nothing.
    I cannot add units.

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  • ronminer00

    I can't add any to my cart.. the + button does not add

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  • MabF

    You can't add because they're sold out...

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  • Asmg 93

    Hello,  My order is still saying Expired! Please confirm the order. I did the BTC payment on time and I sent you a ticket  "ID 112609" with the complete information and images. 

    Order ID: 0012017081107425

    Thank you

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  • 111erlin
    • Edited

    UPDATE: Bitmain has now changed the order status to paid!!! 
    Thank you for sorting it out, I look forward in receiving it.


    Im having the same issues that many here seem to have and that is that paid confirmed orders come up as expired even though payment is made in time. 

    After a little bit of investigating I believe I know what the problem is:
    It must be the bitmain servers time stamp.
    On my order email from bitmain it says the order was made at 03:49:11 GMT while the email itself was sent to me at 06:04 GMT

    It is not possible for me to have made that order at 03:49:11 GMT since the batch was not released untill 05:00 (11 am Bejing Time)

    Order ID: 0012017081102554
    Ticket ID: 113852 

    THE ORDER WAS PAID IN FULL WITH BTC AND IT HAS BEEN CONFIRMED THROUGH BLOCKCHAIN! 

    I understand that you have had technical issues with your servers and truly hope that you can sort this technical mishap.

    Many thanks in advance.

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  • adan_baptista

    Hello, i paid using BTC.. Please check my order ID :0012017081103503, 0012017081103129, 0012017081102796
    Marked as expired, i paid right after i got email. Transaction done within30 mins or the time limit. Please solve this issue





    Thanks...



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  • Hemi3000

    Привет. Вчера оплатил заказ  2017-08-11 04 : 03: 21 Идентификатор заказа: 0012017081103409  а он по прежнему в статусе не оплачен !!! почему?

    Статус: 142 подтверждений, разослано через 4 узла
    Дата: 11.08.17 07:27
    Для: bitman 1JquLSESTXMTHzXUfKaND5E8Uets8GvTZk
    Дебет: -0. 53617119  BTC
    Комиссия: -0. 00250533  BTC
    Чистая сумма: -0. 53867652  BTC
    ID транзакции: 56520b39212c406574da4708ffccad999a1c7e046d84525dfac1db45220c022a
    Общий размер транзакции: 1257 байт
    Номер выхода: 1
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  • Abdullah Harits

    Browsing through the recent comments it seems that i am in the same boat as most people here.

    My order is still marked unpaid & expired even though i've paid with BTC and the transaction confirmed within 10 minutes of my order!. i'm going to assume that your support team dont work on weekends and will get this rectified come Monday.

     

    Order ID : 0012017081102015

    Item : 3 units of Antminer D3

    Transaction ID : 3456f9cd027a398748f616ad1391970747243f34d302aabace304795d905c6c8 

    Current Status : Unpaid , Expired

     

    Order ID :0012017081102504

    Item : 3 units of APW3++

    Transaction ID : dac70ec48e8c434f662f04230f85cd4225ca0cabf69964a072fcb6b8ab286dd6 

    Current status : Paid but Expired 

     

    Get this sorted ASAP guys, this is your reputation here

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  • Adam

    How long was the Antminer D3 available?

    I want to order 2 with PSU...

    Some days ago the shipping was October, but now November.

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  • Tomaszmlo33

    Witam 

    Wczoraj zamowilem antminer d3 + zasilacz. 

    Lecz nie zrobilem przelewu btc.

    Czy moge zrobić zrobic dzisiaj?

    Czy zamowienie jest nieaktualne 

     

    Identyfikator zamówienia: 0012017081109729
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  • Amsimna

    bjr

     

    qui vend ces antminer d3, je recherche 1

    merci

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  • lopezjcominter

    I paid  using BTC and the payment was confirmed within 30 minutes. But now the order's status shows Unpaid and Expired! Check out this issue please.

    2017-08-11 04:46:43 Order ID：0012017081105908

    https://blockchain.info/address/12KzrL6wQFtKe7iUy6ZMxHX36GBdd4hhHr 

    2017-08-11 10:50:09 Order ID：0012017081110072

    https://blockchain.info/address/1GiL78zfyVocZ4T1hw9yvrGGbyjcwCo44J  

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  • Boyadis
    สวัดดีครับ
     
    ผมได้สั่งซื้อสินค้า 
     
    • Order ID: 0012017081103458
    • Date: 2017-08-11 04:04:02
    • Total: 0.44003916 BTC
    • Payment method: Bitcoin Payment
     
    • Order ID: 0012017081107067
    • Date: 2017-08-11 05:09:15
    • Total: 0.03935787 BTC
    • Payment method: Bitcoin Payment
     
    ตามความถูกต้องนะครับ
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  • Jpsm77

    Hello guys. 

    I would like to share experience with Bitmain concerning the D3 batch purchase. 

    I ordered and paid for my D3s miners and status was unpaid and expired even after payment was made through BTC. I was worried as I was a little late on the payment. 

    However, they updated their system some hours ago and they validated my payment. 

    So guys, I think the lateness in response of order status is due to high volume to be treated and everything should be okay in the coming hours or days. 

    Cheers.

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  • Jpsm77

    @Adam & @Amsimna and those interested in buying the D3 miners. 

    Please email me at jpsm77@icloud.com I have available from November batch. 

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  • Trunghieu250688

    I have some D3 Sep and D3 Oct. Contact me if interest. 

    trunghieu250688@gmail.com

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  • Bitmain Support

    I have D3 and L3+ for Sale! September Batch!

    Gottfried.69@gmx.de

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  • Rumpelstilskin

    Order paid:0012017081600680

    Status: 0/unconfirmed, in memory pool, broadcast through 7 nodes
    Date: 8/16/2017 05:26
    To: 1HoBrQoiEzfqJAVvzPhabFXnRoZg7AbWnT
    Debit: -2.02103376 BTC
    Transaction fee: -0.00412954 BTC
    Net amount: -2.02516330 BTC
    Transaction ID: 3988db0c63b96bc790397bcfad491332f1abb1f90186db150de2d755e8fc7433
    Transaction total size: 1702 bytes
    Output index: 0

    Selected high fee for fast transfer. Still in memory pool

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  • pcaballerot
    I have 20 Antminer D3 and 19 Antminer S9 with PSU
    Selling only 10 of each one, the deliveries are for October.
    The price for the D3 is 0.57 BTC or 54 LTC with PSU APW 3 ++
    The price for the S9 is 0.45 BTC or 47 LTC with PSU APW 3 ++
    Price includes shipping by DHL only
    Any equipment sold with PSU APW3 ++ (PSU is not sold separately, do not insist)
    Instructions:
    Make the payment to the following addresses:
    BTC: 1Khoz7ZjFvcnZWk89hTddTUvcsdkh5pfse
    LTC: LUUs1oY157zK1KBuwtJ7NxtSYTK5YtRLgc
    - Send payment image.
    - Send full name.
    - Send shipping address.
    To the following address: pcaballerot@yahoo.com
    Please no jokers
     
     
     
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  • Efigenia Ossa

    I do payment antminer d3 + psu, with bitcoin, order 0012017081603352

    No more than 1 hour passed for the transaction,
    hash: 66488ae3fff2912d478fa65366e9ff55b6a38113864276100c6f94bdf82b8712 
    maybe blockchain does not process fast or your payment system is not updated but t
    he status of the order never changed to paid, now is(Unpaid Unshipped Expired) 
    help please, I am very distressed ticket ID 119037 Thank you.
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  • Efigenia Ossa

    You have given a quick solution to my problem, thank you

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  • maryandnmail

    hi. Order ID：0012017081605146

    unpaid  unshiped valid

    https://blockchain.info/tx/90b4e32a27d77f6979dce16f2b9f37d6f80bdc901203d4372ba27d0e50c3b829

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  • Igorkrnic80

    hi, this morning I paid my Order ID: 0012017081600317 in time, 47 minutes after my order BTC payment was confirmed but my order is expired and unpaid. I hope I will not get robbed :( 

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  • pcaballerot

    • I have 20 Antminer D3 and 19 Antminer S9 with PSU
      Selling only 10 of each one, the deliveries are for October.
      The price for the D3 is 0.57 BTC or 54 LTC with PSU APW 3 ++
      The price for the S9 is 0.45 BTC or 47 LTC with PSU APW 3 ++
      Price includes shipping by DHL only
      Any equipment sold with PSU APW3 ++ (PSU is not sold separately, do not insist)
      Instructions:
      Make the payment to the following addresses:
      BTC: 1Khoz7ZjFvcnZWk89hTddTUvcsdkh5pfse
      LTC: LUUs1oY157zK1KBuwtJ7NxtSYTK5YtRLgc
      - Send payment image.
      - Send full name.
      - Send shipping address.
      To the following address: pcaballerot@yahoo.com
      Please no jokers
       

     

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  • Sergey P
    • Edited

    Hi!

    Order ID：0012017081606825
    Paid, Expired.

    But I paid within 1 hour (received order confirmation email 15:11 local time, paid 15:30).

    https://blockchain.info/tx/2d3375368ecd4418f813552c2d84f886d27df4045add504495c3575cca88fefd 


    Check out this issue please.

     

     

     

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  • Antminer

    Hello

    Order ID：0012017081604903

    Paid
    Unshipped
    Expired
     
    The amount was sent about 15 minutes after ordering.
     
    Please check the status of the order.
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  • Simon De Wet

    I ordered yesterday. Paid via btc 10 min later. Still says I haven't paid?????? Order id :0012017081601467 I have had no feedback from mails.

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  • Sergei Laius

    Is it possible to pay by bank account?
    We paid the last times in the bank, and now the system does not give such an opportunity. We want to buy 8 pieces of Antminer D3 and power supplies to them.
    If there is such a voyage, I ask you to send an account to me sergei.laius@sols.ee

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  • Davit Chumburidze

    i pay to change: order old order ID: Order ID：0012017080600116 - is expaired but mony transfer new APW3++, October Batch Order ID: Order ID：0012017081500956

    iPay octomber Order ID: 0012017081500956

    please chek bank accaunt:

    user: Davit chumburidze email: devidsinfo@gmail.com

    old tranfer mony order id is mistake : 00120170806000116 (000116) and Original Order Id:0012017080600116 but expaired,

    bat i pay new octomber order id: 0012017081500956

    payid new

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