This article explains the unconfirmed order status and how to confirm it.
- Cryptocurrency Payments
Orders paid with cryptocurrency will expire if the payment is not completed within given time frame. If you made payment within the given time frame, please wait a few hours and check your order status again. Processing time is needed. When payment is received, the status will updated to paid and valid.
- USD wire Payments
If payment is made with USD wire transfer, please upload the proof of payment/TT transfer slip on to our website. It takes 3 to 5 working days for the funds to reach us. Sometimes, it may take a longer time, depending on the bank you used.
Check with your bank to confirm if the funds have been transferred into our BITMAIN bank account. If your bank has confirmed that the funds are transferred and received but the order still shows unpaid after a week, please write to us using your bitmain.com ID email with the following information.
- order ID:
- account name (name from which the funds were transferred from, either a person or a company)
- SWIFT message (please request this from your bank):
- amount of your payment:
Do note that if any information is missing/wrong, we may not be able to track your payment and orders may be held/cancelled.
Should you have any inquiries, feel free to contact us for assistance.
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Comments
231 comments
I sent them multiple tickets but no response except in one of my tickets saying:
Dear Edmon,
Sorry for keeping you waiting due to large amount tickets.
Please check your order status first. For details please see this article:
https://bitmainhelp.zendesk.com/hc/en-us/articles/115000369713
(1) Order shows paid and valid
It means we have already received your payment, no worries. Simply wait for the next email when we ship your products.
(2) Order shows paid and expired
It means we have already received your payment. We need 2-3 days to update the status to valid, no worry. You can check after 3 days.
(3) Order shows paying and valid
It means we only received part of your payment, mainly because of intermediate bank fees. We will send you balance request soon, please wait patiently.
(4) Order shows unpaid and expired
If you already paid, usually it will take 3-7 working days to we receive your payment, please wait patiently.
If your payment was made more than 7 working days ago.please upload your proof directly here.we will check your proof if we didn’t receive your payment after 7 days.
If you have not paid us and the order shows expired, please place a new order and pay for it.
Thank you for your cooperation and patience.
Best regards
Juliana
Bitmain
Always order products directly from our website: www.bitmain.com
"Solved" means we replied - we still work on your issue until it is resolved.
Then my ticket subject was changed to (Releasing a New Batch of Antminer D3 on August 10) and an updated message from their support
Dear Edmon,
We are pleased to inform you that we will release a new batch of the Antminer D3 at this link at 5 PM, on 10 August, (GMT+8)!
This new batch can, too, deliver a hash rate of 15GH /s and is specially designed to mine DASH, which uses the X11 hashing algorithm. Because of the high demand and the manufacturing period, shipping for this batch will start on a “first paid, first ship” basis after 1 November 2017. If we advance the shipment, we will notify you.
Very important tips for this new batch
1. Power supply unit is not included with the miner. If you would like to purchase Bitmain’s recommended power supply for the Antminer D3, please select it near the “Add to cart” button for Antminer D3.
2. Only BTC and LTC payments are accepted as payment methods for this batch; please choose your preferred payment method within 30 minutes of your order submission,or otherwise, your order will be EXPIRED.
3. After successfully selecting your preferred payment method, please complete the payment for your order within one hour or, otherwise, your order will be EXPIRED.
When you make an order on the Bitmain website, the system automatically calculates the shipping cost to your address for the products that you have chosen. You will see the shipping cost and can make changes before you confirm your order.
As the stock is limited, we suggest that you confirm your order by payment while stock lasts. For more information on how to place your order please see this article on our website.
We would like you to receive your shipment promptly and so request that you prepare in advance for the customs clearance in your country to avoid delays or even unexpected costs.
Please let us know via support.bitmain.com if you have additional questions or concerns.
We wish you a very happy mining experience.
Best regards,
Juliana
The Bitmain team
Always order products directly from our website: www.bitmain.com
"Solved" means we replied - we still work on your issue until it is resolved.
Order ID：0012017081107588
TXID for payment:1.31310467BTC sent
PLZ CONFIRM
For the love of God Bitmain, would you PLEASE open a distribution center on each continent and start accepting regular payments (CC/Cash/Paypal) for your product?!?
This process you use now causes people so much stress, it takes forever, and it's prone to break. You make at least $100k a day off the mining alone, surely you can afford a better payment portal than this ridiculous nonsense.
Hello, please update my order ID: 0012017081103813.
Thank you.
Hi, my order ID: 0012017081103828
its paid but no confirmation and looks expired
please update my order
Thank you.
Please confirm me that order Order ID：0012017080303550 will be shipped on 15-25 Oct ??? This is very important ! i've paid for this batch and not another one !
Best regards
Hi
2017-08-11 04:08:46 Order ID：0012017081103725
https://blockchain.info/address/16TK6sYk6x3vE9NNH4Gw13YZddxndPJUkC
its paid but no confirmation and looks expired
please update my order
Thank you.
Please Confirm my Order ID：0012017081106994
Transaction: 2183774d9f75f00f3fd5a1a621a6dfc965a7169a023cb1139a837403f7203308, on order
Order ID: 0012017081103276. The website was 503'ing persistently for easily over an hour.
Got up at 3:30 am for the sale at (5p.m. gmt) that went was postponed and stayed up until 2a.m. waiting on this one to confirm. Exhausted. Please advise.
Hi i also paid my order immediately and it says expired, please update
Proof of payment for order 0012017081102105
Here is the transaction
Paid right away but status still unpaid, then became expired. Please help with orders:
Order ID: 0012017081106906
(1x) Antminer D3 - Shipping :1-15 Nov
(1x) APW3++, November Batch
Order ID: 0012017081108192
(1x) APW3++, November Batch
Please check and help with this order. Thanks a lot!
Order ID: 0012017081106906
(1x) Antminer D3 - Shipping :1-15 Nov
(1x) APW3++, November Batch
Order ID: 0012017081108192
(1x) APW3++, November Batch
Please check and help with this order. Thanks a lot!
Order ID: 0012017081106906
(1x) Antminer D3 - Shipping :1-15 Nov
(1x) APW3++, November Batch
Order ID: 0012017081108192
(1x) APW3++, November Batch
Please check and help with this order. Thanks a lot!
Hello bitmain,
I ordered 3 miners and paid within the limit. But after 3 hours my order is showing expired.
Order ID: 0012017081100375
Date: 2017-08-11 03:04:38
Total: 1.33436788 BTC
Payment method: Bitcoin Payment
Address of payment: 13JtUnnhu8ypSoDT1mKJA6iWQA5YVq8s8v
Transaction id:- b0f1f41fc95d474e24bea39f0ebafc59d5808d855e63f8b96b2146d2ccaf8b67.
My transaction got 36 confirmations, but still my order is expired. Please mention my product as paid and valid.
Please find the attached proof of payment.
Thank you
Gaurav
Hi! Can you please check my orders: 0012017081101979 and 0012017081107888? Both were paid within 3 minutes via BTC and received confirmations within the necessary 60 minutes time window. Now it shows as expired and unpaid for both. Thank you in advance.
please confirm paid,
Hello, my order ID：0012017081108021
I'm using BTC payment before 1 hours.
its paid but said unpaid and then looks expired
please update my order
Thank you
My order ID: 0012017081105592
I paid immediately with bitcoin last night and and the transaction is already confirmed on blockchain. Please update my order status.
Thanks,
My order ID: 0012017081103293
https://blockchain.info/tx/4f62d4769cee4666cfb8aead4be8c98918d2745a8d845328eccb336e8909ee9a
and
My order ID: 0012017081104499
https://blockchain.info/tx/65ff4e43350c21d0b9a63a02285cb5803e1d3986a6b8187ab6f2c63640f2a376
I paid immediately with bitcoin last night and and the transaction is already confirmed on blockchain. Please update my order status.
Thanks,
Order ID：0012017081107966 Date: 2017-08-11 05:49:20
i paid Amount ( BTC ): 0.48192997
Address: 1HCH74nmspES1GSwtuXGznxTtxHBi4Etpj
I paid the order on time and so did not receive confirmation. In my personal office there is nothing. If you can not confirm then return me mili bitcoin.
My profile in bitmain rimnet@bk.ru
My transaction from blockchain.info
https://blockchain.info/tx/49c6390e541f853146a16b35adee5e902fd56ea8a3ce07f1ce5148e7e4915b5e
Hi Bitmain
Hope you guys are doing well?
Can you please assist me in updating Order ID 0012017080305376 to paid with the USD Payment made on 07/08/2017?
The order ID currently shows Unpaid, Unshipped & Expired.
Bank Account Name: PAUL JACOBUS SMUTS
Bank: Standard Bank
Amount: 1729.03 USD (PAY ALL FEES was selected)
Payment Date: 07-08-2017
Order ID: 0012017080305376
Account Order Placed on: jandri.olivier@gmail.com
Please see all related documents and proof below:
_________________________________________________________________________________
_________________________________________________________________________________
Thanks in advance and enjoy the rest of your day.
Kind Regards
Jandri
I paid the order 0012017081103293 before the corresponding time and did not appear as paid.
My order ID: 0012017081103723
I paid immediately with bitcoin last night and and the transaction is already confirmed on blockchain. Please update my order status.
Thanks,
Bitmain support ticket has responded:
please do not follow this email due to thousands of email we received today.
1)if you paid but expired,please wait one more day,we are solving,it will be valid after we checked,no worry.
2)if you can't choose payment method,please try to click "pay"if your order still valid.
if you still have questions,please open a new ticket.
Order ID：0012017081109756
- is pay as well no confirmation and also my order is listed under expired and unpaid on the website.
Please update my order status.
Transaction ID:
https://live.blockcypher.com/btc/tx/1abc2a880e9a2abc936567bb7c80bcebee0c9552ae6183dfdab37963f80033d5/
guys, please avoid posting personal transaction details here!
instead, please open a ticket here : https://bitmainhelp.zendesk.com/hc/en-us/requests/new
you may check the status of your opened tickets here : https://bitmainhelp.zendesk.com/hc/en-us/requests
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