Why is my order still unconfirmed even after I paid?

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232 comments

  • SorenSolution

    Dear Bitmain,

    This message is regarding order ID 0012017080202129.

    I have paid you via T/T and the bank proof has been uploaded to your website yesterday (09.08.2017).

    This morning I have found that my order status has changed to EXPIRED. Why my order has expired after I sent you payment proof?

    What now? And why you don’t reply to emails and to support tickets?

    2 days ago I have also wrote 2 support tickets (ID 104729 and ID 104795) about the delivery address change.

    All the communication remains without any response from you.

    Regards

  • Kazadima

    Dear Bitmain,

    This message is regarding order ID 0012017080204957.

    I have paid (transaction reference number S544017080400063)you via T/T and the bank proof has been uploaded to your website yesterday (04.08.2017).

    This  I have found that my order status has changed to EXPIRED. Why my order has expired after I sent you payment proof?

    What now? And why you don’t reply to emails and to support tickets?

    All the communication remains without any response from you.

    Regards

  • Edmon Uyan

    Hi Bitmain,

    I have Order ID:0012017080301850 i paid via wire transfer and provided transfer proof last August 4. But as of today, my order status says EXPIRED.

    I also have Order ID:0012017072900184 i paid via wire transfer and provided transfer proof last August 3. But as of August 6, my order status says EXPIRED.

    I got no response from the tickets i raise.

    Please help! 

    Regards

  • Spbcargo

    Hello Bitmain!

    My Order ID is 0012017080304897. I did pay for it at 3 August via SWIFT wire transfer and immediately provided transfer proof. But after one week my order still have "Paying" status.

    Please correct that status. Or tell me what else I must to do for achieve it.


    Hope you will help me.

    Best regards!

     

  • Arabi Mohamed Lamine

    Dear Bitmain,

    This message is regarding order ID 0012017080204172 and 0012017080304651

    I have paid you via T/T for both orders and the bank proof has been uploaded to your website  for the first order but for the second order, the website was out of service and when i got access, i found that my order was expired.

    So, i have problems for my both orders while i transferred money via T/T.

    What now? And why you don’t reply to emails and to support tickets?

    All the communication remains without any response from you.

    Regards

  • dario

    Hi, just paid but the order shows up as unpaid and now expired but the transaciton in confirmed:

    https://blockchain.info/tx/1c08ec1f8926571e3b4050a3b74845f1e2225e84b08efa8a15382b4cf5d4750c

     

    pls look into the issue

  • MOUSSAT

    I paid the order 0012017081103293

    AND I paid the order 0012017081104499

  • Pierson Augustin

    Hello,

    Order ID:0012017080303550 paid with proof uploaded 1 week ago and yet no confirmation of my order !

    ******** Amount : 16446.67 USD ********

    Please could you confirm it asap, it was supposed to be validated for the 15-25 Oct batch !

    Regards

  • Anatol Golovatenko
    I sent 4.38211336 of the BTC to Order ID: 0012017081102329.
     
     
    I'm afraid in an hour will not do.
     
    Can youI confirm payment?
  • albertonieviv

    Hello, I paid the Order 0012017081103813. But still I have no confirmation.

  • alex

    Order ID 0012017081101292 says 'expired', but the transaction has already been confirmed.

    Will you update the status for me?

    https://blockchain.info/tx/e3cd6a50861127832c76759de172818456a9dee4bd1e30d624a8043e1af04553

  • jaba giunashvili

    I paid the order 0012017081102738 

    https://www.emoney.ge/index.php/myaccount/transactioninfo?transactioncode=1056574075&print=1

  • Kristina

    my order 0012017081101072 was paid in time, but is expired

  • Sti4ven

    I paid  using BTC and the payment was confirmed within 30 minutes. But now the order's status shows Unpaid and Expired! Check out this issue please.

    Order ID:0012017081104126

    https://blockchain.info/tx/de1735d25b20a5e77dfb8f901e2d5348fb21fa6fc4b47b036fd3c534f7d7dfa6 

    Order ID:0012017081105390

    https://blockchain.info/tx/0cd2da48e2c8562c72e37684e9f915268cd5cdb2b42aee7f4ed68801994b21db 

  • Tomon Benedek

    order id: 0012017081106053
    i sent the amount but i got an email i have to pay so please check the order number. thanks!

  • Kristina

    my order 0012017081103857 was paid in time, but is expiredhttps://blockchain.info/ru/address/1MHEfMNbMmRi9vPEzTKLoTD8DTbzTMt9QG?filter=2 

  • Lutfi Sun

    Hi, my order id: 0012017081105327

    its paid but no confirmation and looks expired

    It was placed at 2017-08-11 04:38:11

     

  • james moyer

    I'm showing verified, yet unpaid. Proof of payment for order:0012017081106272

    df38627abeb7a0ecf69e6c84c0605241c2593cdb2ff812cf78d7dbd091354fd3

    https://blockchain.info/tx/df38627abeb7a0ecf69e6c84c0605241c2593cdb2ff812cf78d7dbd091354fd3 

     

    Thank You!  ;)

  • mohdfaisalkhamli

    Hi,
    I have made the payment on time last week on 2017-08-03.
    Bitcoin Payment has already sent last Thursday but my order status still appear unpaid and expired. Could you kindly update what is my order status. It is been a week now but my order still unpaid.

    Blockchain shows that my payment has had 1199 confirmations at the time of writing this message. That means it is safe to assume my Bitcoin has arrived at the given Bitcoin address by Bitmain when I placed the order.

    Kindly update my order status. Thank you for your cooperation and understanding. Please contact me for the completed details.

    Best Regards,

     ***update 14/08/2017

    My status of Bitcoin Payment is change to PAID. It takes 11 days to become PAID. Dont worry your payment will get updated and it will takes times to get through. Please submit a ticket and be patience.

    Thank You Bitmain.

  • Henry Le

    Paid for orders by bitcoins  and confirmed. Status still : UNPAID. Please help!!!!

    ID: 0012017081106906

    ID: 0012017081108192

    Thank you very much!

     

    H. Le

  • dario

    Order ID: 0012017081101239 is paid and confirmed:

    https://blockchain.info/tx/1c08ec1f8926571e3b4050a3b74845f1e2225e84b08efa8a15382b4cf5d4750c

    still show as unpaid pls help adresssing that issue

  • alex

    Order ID 0012017081101292 remains unpaid, please help.

    https://blockchain.info/tx/e3cd6a50861127832c76759de172818456a9dee4bd1e30d624a8043e1af04553

  • Greyworld

    Problem fixed.  Thanks Bitmain!

  • mohdfaisalkhamli

    Tq Greyworld, 

    I hope my issue e will resolve like you. 

    You paid in Bitcoin or USD?

  • Greyworld

    Problem fixed.  Thanks Bitmain!

  • Kristina

    Order ID 0012017081101072 remains unpaid, please help.

  • Kristina

    Order ID 0012017081101072 remains unpaid, please help.http://Order ID 0012017081101072 remains unpaid, please help. 

  • Kristina

    Hi, my order id: 0012017081101920

    its paid but no confirmation and looks expired

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