Cryptocurrency Payments
Orders paid with cryptocurrency will expire if the payment is not completed within given time frame. If you made payment within the given time frame, please wait a few hours and check your order status again. Processing time is needed. When payment is received, the status will updated to paid and valid.
USD wire Payments
If payment is made with USD wire transfer, please upload the proof of payment/TT transfer slip on to our website. It takes 3 to 5 working days for the funds to reach us. Sometimes, it may take a longer time, depending on the bank you used.
Check with your bank to confirm if the funds have been transferred into our Bitmain bank account. If your bank has confirmed that the funds are transferred and received but the order still shows unpaid after a week, please write to us using your bitmain.com ID email with the following information.
- order ID:
- account name (name from which the funds were transferred from, either a person or a company)
- SWIFT message (please request this from your bank):
- amount of your payment:
Do note that if any information is missing/wrong, we may not be able to track your payment and orders may be held/cancelled.
Comments
231 comments
Same issue here. I sent wire and NO ONE has confirmed my order!
Order 0012017062201077
ID SWIFT PAY: SW24H626O05968
Please Confirm
Confirmation is attached
Order # 0012017062100080 - no payment confirmation, no customer service reply.
I have also provided proof of the wire transfer issued by my bank, all the fees were paid and funds transferred the next business day after ordering the S9. My orders page is empty now, links to your shop.
Please confirm that funds have been received and order is confirmed.
Thank you.
good morning.
Already send the transfer from Chase Bank to Standart bank at Hong Kong China, Today 06/22/2017.
Transation number: 5018397248
I did not have any answer from our company.
I've sent request after request with no avail about my order #0012017061400003 that way usd wire on 6-16-2017 i've sent proof screen shot my account showing transfer of funds to Bitmain with bank confirmation# 20170616G1B7231C000439 and 2 weeks later order is still not confirm. Please confirm my order this is totally unacceptable and out of hand that you're unable to get help after paying your hard earned money.
I've sent request after request with no avail about my order #0012017061400003 that way usd wire on 6-16-2017 i've sent proof screen shot my account showing transfer of funds to Bitmain with bank confirmation# 20170616G1B7231C000439 and 2 weeks later order is still not confirm. Please confirm my order this is totally unacceptable and out of hand that you're unable to get help after paying your hard earned money.
I've sent request after request with no avail about my order #0012017061400003 that way usd wire on 6-16-2017 i've sent proof screen shot my account showing transfer of funds to Bitmain with bank confirmation# 20170616G1B7231C000439 and 2 weeks later order is still not confirm. Please confirm my order this is totally unacceptable and out of hand that you're unable to get help after paying your hard earned money.
One of my payments is not confirmed. In one day I made several payments. All are confirmed, except for one:
0012017062601177 - order number
06/27/2012 - payment date
Photo of payment order I sent to Ticket ID 72447
Same problem order id: 0012017061000123. Paid on 12 th June. Waiting 21 days.
Hello Dear Company All bitmain miner is not available for ordering. Could you give information then your company call supplie us your items?
All, my order was finally confirmed but it took almost a month after placing my order with wire transfer. In the future, I will only purchase with LTC or BTC.
Here is how I resolved the issue.
1. Submit a support ticket with your order number.
2. Place a comment here.
3. Contact support via phone. Bitmain's phone number is on their site, and I called with Skype. I used Google Translator on another phone to understand the prompts, but I was able to reach an English speaking support representative. Provide your support ticket number (from step 1) to them, and they can take a look at your ticket. This is the number at the bottom of their site. (Hotline:+86-400-890-8855)
4. Repeat or Wait.
In the end I needed to send another $30 in BTC for my order to be completed. I assume there was another transfer fee applied somwhere on its way to China. Everyone should Highly consider using BTC / LTC from now on.
I am happy, my issue was resolved and I hope you can take some comfort in my experience.
HI.. please confirm my payment. Order ID 0012017062601197.
I send it 27/06/2017 and steel my status is unpaid..
Justin Ham
can you help me please?
I have the same problem.
I paid the order 0012017070301230 (2017-07-03 15:14:49) before the corresponding time and did not appear as paid.
https://blockchain.info/tx/3a187e65fec9f073b24196fd7f9cdd11927d01a5afd7448588269e7d0463fc1e
Thanks in advance.
Why is my order 0012017062601197 expired? I did everything by invoice and i send to you lot of emails about my payment...and didn't got any answer...
Order 0012017062900436
ID SWIFT PAY: S310017070400017
Please Confirm
Confirmation is attached
Please update my order status to valid and give me couple days to send money from enother banck.. Order ID 0012017062601197 and send me invoice of this payment to email please... tsiurikakulia@gmail.com
Thank you
HI all .Everything done well... Thank BITMAIN TEAM for good job. Best Regards
please update my 2 orders that been paid 7 days ago and emailed irene
and i paid transfer fees from my account why still some orders look like they are less little and mentioning paying not paid ?
thanks
My order has been confirmed as well. Might be overload issue due to the crypto rush.
Thanks Bitmain!
Order 0012017062200868 I am waiting for cancel and refund for more then a week already, no answer, no actions, I created multiple requests for this simple issue. I haven't even imagined that this might be such a big problem especially for Bitmatin, especially considering incredible demand for the products. Pay attention for my request already, I have read terms and rules, I know I have full rights to request cancel and refund, but there is no word about support team that doesn't answer for a weeks. It's business, not some child game.
P.S.
If someone is interested in Antminer S9, I am going to cancel my order so if you need it you can contact me: gogoladzegm@gmail.com and we may figure out how to change destination to yours. No markup or any that thing, same price what I have paid, no more no less.
Friends, let's exchange information on orders for Bitmain.
Who and when has issued the order and how long they waited for confirmation.
chat in the messenger "Telegram": Or through the search, find the group: Bitmain|Asic Ru|En
Друзья, давайте обмениваться информацией по заказам на Bitmain.
Кто и когда оформил заказ и как долго ждали подтверждения.
Чат в мессенджере Телеграмм: Через поиск найдите группу: Bitmain|Asic Ru|En
Hey I've made wire transfer on Monday and am still waiting for confirmation, my order number is 0012017070300777.
Please confirm it.
Hello, please send proof of purchase to my email.
Thank you.
Order ID
0012017070502523
0012017070502192
Txid: 0eb6434e84c2c59df62d39b4af6ebd54ab639301c8b9a10d712a02c2bfd0451a
Txid: 17292d3f5ae5c556095740d54386a3060f9847207e747ac0ddab187268a4cdaa
All greetings, judging by the comments, they threw us all here? I also created everything as in the instructions and the sense of not ordering the order and weighing is not confirmed, but admins are simply silent!
Hello, I made two orders. I paid for both this last Thuraday and payment confirmed for one order the other is not confirmed. I payed both of them at the same exact time and have proof funds were sent. Order# 0012017070600446 is not confirmed.
why my order still Unpaid & Expired? already provide proof to support 18 day ago payment was send at june 21/2017
support id #65875
Order ID:0012017062000303
Hello, my order is #0012017070600851 please help me confirm/validate it. I have sent the proof of wire transfer from the bank in 2 support tickets.
Thanks
Same here. Placed order 4 days ago and paid with BTC which was confirmed on the blockchain (700+ confirmations as of this post), but I never received the confirmation email of payment from Bitmain. I also sent support a request a couple days ago but no response yet.
Please confirm. Order ID: 0012017070702031.
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