Why is my order still unconfirmed even after I paid?

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232 comments

  • Damon016

    Same issue here. I sent wire and NO ONE has confirmed my order!

  • Pavlo Kovalchuk

    Order 0012017062201077

    ID SWIFT PAY: SW24H626O05968

    Please Confirm

    Confirmation is attached

     

  • IDDQD

    Order # 0012017062100080 - no payment confirmation, no customer service reply.

    I have also provided proof of the wire transfer issued by my bank, all the fees were paid and funds transferred the next business day after ordering the S9. My orders page is empty now, links to your shop.

    Please confirm that funds have been received and order is confirmed.

    Thank you.

  • Jorge Mantecon Aguilar

    good morning. 

    Already send the transfer from Chase Bank to Standart bank at Hong Kong China, Today 06/22/2017.

    Transation number: 5018397248

    I did not have any answer from our company.

  • 아이엔지

     

  • Darnell King

    I've sent request after request with no avail about my order #0012017061400003 that way usd wire on 6-16-2017 i've sent proof screen shot my account showing transfer of funds to Bitmain with bank confirmation# 20170616G1B7231C000439 and 2 weeks later order is still not confirm. Please confirm my order this is totally unacceptable and out of hand that you're unable to get help after paying your hard earned money.

  • Darnell King

    I've sent request after request with no avail about my order #0012017061400003 that way usd wire on 6-16-2017 i've sent proof screen shot my account showing transfer of funds to Bitmain with bank confirmation# 20170616G1B7231C000439 and 2 weeks later order is still not confirm. Please confirm my order this is totally unacceptable and out of hand that you're unable to get help after paying your hard earned money.

  • Darnell King

    I've sent request after request with no avail about my order #0012017061400003 that way usd wire on 6-16-2017 i've sent proof screen shot my account showing transfer of funds to Bitmain with bank confirmation# 20170616G1B7231C000439 and 2 weeks later order is still not confirm. Please confirm my order this is totally unacceptable and out of hand that you're unable to get help after paying your hard earned money.

  • Visa4301

    One of my payments is not confirmed. In one day I made several payments. All are confirmed, except for one:
    0012017062601177 - order number
    06/27/2012 - payment date
    Photo of payment order I sent to Ticket ID 72447

     

  • SHURBUM

    Same problem order id: 0012017061000123. Paid on 12 th June. Waiting 21 days.

  • Andrey Paevskiy

    Hello Dear Company All bitmain miner is not available for ordering. Could you give information then your company call supplie us your items?

  • Justin

    All, my order was finally confirmed but it took almost a month after placing my order with wire transfer. In the future, I will only purchase with LTC or BTC.

    Here is how I resolved the issue.

    1. Submit a support ticket with your order number.

    2. Place a comment here.

    3. Contact support via phone. Bitmain's phone number is on their site, and I called with Skype. I used Google Translator on another phone to understand the prompts, but I was able to reach an English speaking support representative. Provide your support ticket number (from step 1) to them, and they can take a look at your ticket. This is the number at the bottom of their site. (Hotline:+86-400-890-8855)

    4. Repeat or Wait.

     

    In the end I needed to send another $30 in BTC for my order to be completed. I assume there was another transfer fee applied somwhere on its way to China. Everyone should Highly consider using BTC / LTC from now on.

     

    I am happy, my issue was resolved and I hope you can take some comfort in my experience.

  • Edisher Jikia

    HI.. please confirm my payment. Order ID 0012017062601197.

    I send it 27/06/2017 and steel my status is unpaid..

  • Edisher Jikia

    Justin Ham 

    can you help me please?

  • dizz.trading

    I have the same problem. 

    I paid the order 0012017070301230 (2017-07-03 15:14:49) before the corresponding time and did not appear as paid.

    https://blockchain.info/tx/3a187e65fec9f073b24196fd7f9cdd11927d01a5afd7448588269e7d0463fc1e

     

    Thanks in advance.

  • Edisher Jikia

    Why is my order 0012017062601197 expired? I did everything by invoice and i send to you lot of emails about my payment...and didn't got any answer...

  • Pavel

    Order 0012017062900436

    ID SWIFT PAY: S310017070400017

    Please Confirm

    Confirmation is attached

     

  • Edisher Jikia

    Please update my order status to valid and give me couple days to send money from enother banck.. Order ID 0012017062601197 and send me invoice of this payment to email please... tsiurikakulia@gmail.com 
    Thank you

  • Edisher Jikia

    HI all .Everything done well... Thank BITMAIN TEAM for good job. Best Regards

     

  • newyorker

    please update my 2 orders that been paid 7 days ago  and emailed irene 

    • 0012017062900629
    • 0012017062800741
      and i paid transfer fees from my account why still some orders look like they are less little and mentioning paying not paid ?
      thanks 

     

  • IDDQD

    My order has been confirmed as well. Might be overload issue due to the crypto rush.

    Thanks Bitmain!

  • Gogoladzegm

    Order 0012017062200868 I am waiting for cancel and refund for more then a week already, no answer, no actions, I created multiple requests for this simple issue. I haven't even imagined that this might be such a big problem especially for Bitmatin, especially considering incredible demand for the products. Pay attention for my request already, I have read terms and rules, I know I have full rights to request cancel and refund, but there is no word about support team that doesn't answer for a weeks. It's business, not some child game.

    P.S.

    If someone is interested in Antminer S9, I am going to cancel my order so if you need it you can contact me: gogoladzegm@gmail.com and we may figure out how to change destination to yours. No markup or any that thing, same price what I have paid, no more no less.

  • Visa4301

    Friends, let's exchange information on orders for Bitmain.
    Who and when has issued the order and how long they waited for confirmation.
    chat in the messenger "Telegram": Or through the search, find the group: Bitmain|Asic Ru|En

    Друзья, давайте обмениваться информацией по заказам на Bitmain.
    Кто и когда оформил заказ и как долго ждали подтверждения.
    Чат в мессенджере Телеграмм:  Через поиск найдите группу: Bitmain|Asic Ru|En

  • lbttcc

    Hey I've made wire transfer on Monday and am still waiting for confirmation, my order number is 0012017070300777.

    Please confirm it.

  • Artyom

    Hello, please send proof of purchase to my email.
    Thank you.

    Order ID
    0012017070502523

    0012017070502192

    Txid: 0eb6434e84c2c59df62d39b4af6ebd54ab639301c8b9a10d712a02c2bfd0451a

    Txid: 17292d3f5ae5c556095740d54386a3060f9847207e747ac0ddab187268a4cdaa

  • roma76


    All greetings, judging by the comments, they threw us all here? I also created everything as in the instructions and the sense of not ordering the order and weighing is not confirmed, but admins are simply silent!


  • Maan

    Hello, I made two orders. I paid for both this last Thuraday and payment confirmed for one order the other is not confirmed. I payed both of them at the same exact time and have proof funds were sent. Order# 0012017070600446 is not confirmed. 

  • Sean Wong

    why my order still Unpaid & Expired? already provide proof to support 18 day ago payment was send at june 21/2017

    support id #65875

    Order ID:0012017062000303 

  • Nick Evertson

    Hello, my order is #0012017070600851 please help me confirm/validate it. I have sent the proof of wire transfer from the bank in 2 support tickets.

    Thanks

     

  • Alan

    Same here.  Placed order 4 days ago and paid with BTC which was confirmed on the blockchain (700+ confirmations as of this post), but I never received the confirmation email of payment from Bitmain.  I also sent support a request a couple days ago but no response yet.

    Please confirm.  Order ID: 0012017070702031.

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