This article explains the unconfirmed order status and how to confirm it.
- Cryptocurrency Payments
Orders paid with cryptocurrency will expire if the payment is not completed within given time frame. If you made payment within the given time frame, please wait a few hours and check your order status again. Processing time is needed. When payment is received, the status will updated to paid and valid.
- USD wire Payments
If payment is made with USD wire transfer, please upload the proof of payment/TT transfer slip on to our website. It takes 3 to 5 working days for the funds to reach us. Sometimes, it may take a longer time, depending on the bank you used.
Check with your bank to confirm if the funds have been transferred into our BITMAIN bank account. If your bank has confirmed that the funds are transferred and received but the order still shows unpaid after a week, please write to us using your bitmain.com ID email with the following information.
- order ID:
- account name (name from which the funds were transferred from, either a person or a company)
- SWIFT message (please request this from your bank):
- amount of your payment:
Do note that if any information is missing/wrong, we may not be able to track your payment and orders may be held/cancelled.
Should you have any inquiries, feel free to contact us for assistance.
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Comments
231 comments
ORDER ID:0012017060800010
Payment process started on 06/09/2017
order id 0012017060701408
wire transfer completed day after order placed but now order says expired
Code SWIFT: MT103 TRF17009281
ORDER ID:0012017060800010
Is it possible you put order ID in the wrong place on the wire transfer instead of purpose of payment you put it under instructions?
Paid everything on 25 of may still waiting for confirmation I have presented and attached all the documents...
Hi,i made the payment of my order nr.0012017060500594. 8 days ago,and i still have any confirmation.
0012017060701343
i transfer money next day but i think bitmain count saturday and sunday also and same day june 9 2017 fri i sent a copy of transfer order number attached and money taken from my account
it was june batch now it is says (and now it is $121 cheaper)
unshipped
unpaid
order expired ??
I've opened a support ticket. Thank you.
My order is 0012017061000475
I have the same problem.
Please check it for me
I paid for an order but not received confirmation 0012017060600175
sender name,: Andriy Volyanyk
Please see the confirmation from the bank
I made the payment of my order number 0012017060600958, 8 days ago and I still have not received the confirmation email of payment from you, I have written several mail, I send you the proof of transfer, I have generated tickets and I have not received any response. And i don´t understan why my order expired?
Thanks for your coming answer.
21/06/2017
After writing the above, 9 days after making my order, I received the confirmation of payment response. Do not worry about all the comments you see here, Bitmain responds to your private emails. Regards
MY ORDER has been paid before 20 days I got reply that they are checking it 8 days ago and since then not even replying on my tickets. ... I feel fooled. ..
I paid for an order today waiting confirmation my order number 0012017061600445
sender name,: CHOLTHICHA SARTNARATORN
Please see the confirmation from the bank
After contacting support my wire was confirmed! Just send them an email and post a comment here. Took about 1-3 days. Thanks again! Cant wait to get my items and post reviews.
After contacting support my wire was confirmed! Just send them an email and post a comment here. Took about 1-3 days. Thanks again! Cant wait to get my items and post reviews.
Same problem order id: 0012017061000123. Paid on 12 th June. Waiting 9 days.
No answer
I'm having the same issue....anyone get confirmation yet I'm really worried an haven't heard from support! Don't want to be told they are sold out or anything I sent payment 3 days ago an still no confirm. My bank told me it's instant an the funds left my account days ago. 0012017061700155 is my order ID. Please look into this.
Have same issue. Payed with LTC. I can see the transaction has been processed and coins sent to their wallet and then the coins were withdrawn from the wallet immediately. It's the 3rd day of waiting already. The order status is still "Unpaid, Unshipped, Valid". So they didn't close it yet. I thought LTC is designed for the lightning fast transactions, but not in this case. Really start to think about actually my money being lost or stolen. Hope that wouldn't be the case :(
Now, the order has been expired. Is anyone else have similar problems with LTC payments? Bitmain, please respond, this is definitely not the way business should be done.
Im in the same boat Alex V
I paid the bill 0012017061600481 with 41,235 LTC as soon as I ordered, why Bitmain not confirming to me. Now, the order has been expired.
Hi There,
Payment made, please confirm order
I am getting very worried and cant sleep
help
0012017060901436
0012017060800485
the same to me Alex V
I am having this problem today. I paid over two weeks ago and my order is still not confirmed. The payment was sent via wire transfer and was well within the 3 day limit.
I have contacted support 2 times with only 1 response (that took over a week to get) asking for proof of purchase. I submitted the proof and still no response....
So far, the buying experience has not been pleasant, and there isn't much happening that helps me feel confident in my purchase. I am very concerned I just threw my money across the pond for no reason...
If there is anyone out there in support reading these posts, please help.
After 4 days of waiting I've finally got a reply from support. They said they have found my LTC payment and will request the order validation. Looks like all post-payment steps are performed completely manually based on the FIFO principle (no priorities). Now let's wait for the order to be updated. Hope they still have the thing in stock.
I made the payment of my order number (( 0012017062100016 )) number
(( 0012017062000655 )) number (( 0012017062000650 )) number (( 0012017062000046 )) I did not get to confirm what the reason ??
I transfer money finish from Wednesday and I also send receipt to you, my order is 0012017061600299
why now I check my order and it's expired?
Please let me know how do I do now?
Hello,
Can you look at the order # 0012017052300365.
Order was placed on May 23rd, money was sent same day, it's been exactly one month, order still shows unpaid.
Can someone please look into it and update me the status.
Thanks you
Hi, can someone check order 0012017061600646?
The bank says that the money was received, but the order status has been set to "expired". Thank you for looking into this.
Stephen
my order id 0012017060901162 still unpaid, but i have paid exactly like invoice sent to me from bitmain, my payment has been confirmed by blockchain, but BELLA say not confirm, its has been 10 business days as yet.
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