Why is my order still unconfirmed even after I paid?

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232 comments

  • Henry Le

    Paid right away but status still unpaid, then became expired. Please help with orders:

    Order ID: 0012017081106906
    (1x) Antminer D3 - Shipping :1-15 Nov
    (1x) APW3++, November Batch

    Order ID: 0012017081108192
    (1x) APW3++, November Batch

    Please check and help with this order. Thanks a lot!

  • Almn22

    order id 0012017060701408

    wire transfer completed day after order placed but now order says expired

  • Fassbenderarick

    Is it possible you put order ID in the wrong place on the wire transfer instead of purpose of payment you put it under instructions?

  • Kristina

    my order 0012017081103857 was paid in time, but is expiredhttps://blockchain.info/ru/address/1MHEfMNbMmRi9vPEzTKLoTD8DTbzTMt9QG?filter=2 

  • George Sturua

    please confirm   paid, 

  • Pavel

    Order 0012017062900436

    ID SWIFT PAY: S310017070400017

    Please Confirm

    Confirmation is attached

     

  • mohdfaisalkhamli

    Try this hotline. Maybe it could help.

  • Maan

    Hello, I made two orders. I paid for both this last Thuraday and payment confirmed for one order the other is not confirmed. I payed both of them at the same exact time and have proof funds were sent. Order# 0012017070600446 is not confirmed. 

  • Kylefedorek

    I'm having the same issue....anyone get confirmation yet I'm really worried an haven't heard from support! Don't want to be told they are sold out or anything I sent payment 3 days ago an still no confirm. My bank told me it's instant an the funds left my account days ago. 0012017061700155 is my order ID. Please look into this.

  • george vape

    Please Confirm my Order ID:0012017081106994

  • Darnell King

    I've sent request after request with no avail about my order #0012017061400003 that way usd wire on 6-16-2017 i've sent proof screen shot my account showing transfer of funds to Bitmain with bank confirmation# 20170616G1B7231C000439 and 2 weeks later order is still not confirm. Please confirm my order this is totally unacceptable and out of hand that you're unable to get help after paying your hard earned money.

  • MOUSSAT

    Please update my order "0012017081103293" - I paid immediately .

    Please update my order "0012017081104499" - I paid immediately .

  • Nick Evertson

    Hello, my order is #0012017070600851 please help me confirm/validate it. I have sent the proof of wire transfer from the bank in 2 support tickets.

    Thanks

     

  • Recomatrix117

    I made my order on Wednesday May 11th and paid by wire transfer on Thursday May 12 and now today in Monday and I see my order status as expired. Why is that and is this normal ? It hasn't been 5 business days as yet. ID 0012017051100381

  • alex

    Order ID 0012017081101292 says 'expired', but the transaction has already been confirmed.

    Will you update the status for me?

    https://blockchain.info/tx/e3cd6a50861127832c76759de172818456a9dee4bd1e30d624a8043e1af04553

  • Andrey Paevskiy

    Hello Dear Company All bitmain miner is not available for ordering. Could you give information then your company call supplie us your items?

  • Henry Le

    Order ID: 0012017081106906
    (1x) Antminer D3 - Shipping :1-15 Nov
    (1x) APW3++, November Batch

    Order ID: 0012017081108192
    (1x) APW3++, November Batch

    Please check and help with this order. Thanks a lot!

  • Malkhaz Kobakhidze

    I have payed Order ID:0012017082402373 by LTC 1 week ago. Payment was made within 20 min after order was placed, Payment is confirmed 3,081 times (tr. ID: c59b3cff79dcec3eff2358e5c9b0b32e2523c0fb83afb556698539502e4120ad)

    Status still is "Paying.

  • gregori.karflang

    my order id 0012017060901162 still unpaid, but i have paid exactly like invoice sent to me from bitmain, my payment has been confirmed by blockchain, but BELLA say not confirm, its has been 10 business days as yet.

  • SorenSolution

    Dear Bitmain,

    This message is regarding order ID 0012017080202129.

    I have paid you via T/T and the bank proof has been uploaded to your website yesterday (09.08.2017).

    This morning I have found that my order status has changed to EXPIRED. Why my order has expired after I sent you payment proof?

    What now? And why you don’t reply to emails and to support tickets?

    2 days ago I have also wrote 2 support tickets (ID 104729 and ID 104795) about the delivery address change.

    All the communication remains without any response from you.

    Regards

  • Boyadis
    • Order ID: 0012017081103458
    • Date: 2017-08-11
    • Total: 0.44003916 BTC
    • Payment method: Bitcoin Payment
     
    • Order ID: 0012017081107067
    • Date: 2017-08-11
    • Total: 0.03935787 BTC
    • Payment method: Bitcoin Payment
     
    please comfirm my payment 
    update my order on paid
     
     
    Thank you
  • mohdfaisalkhamli

    @Cristianromania

    Do they have payment option for bitcoin? So that you can pay them using bitcoin for the repair?

  • Longnims

    My order ID: 0012017081105592

    I paid immediately  with bitcoin last night and and the transaction is already confirmed on blockchain.  Please update my order status.

     

    Thanks,

     

  • Lutfi Sun

    Please update my order: 0012017081105707

    Please update my order: 0012017081106315

    I paid immediately!

  • cmea32

    ORDER ID: 0012017070601482 

    ANTMINER L3+ AND APW3++

    PAID WIRE TRANSFER 6 WEEKS AGO AND STILL NO CONFORMATION!!!

    THIS IS UNACCEPTABLE!! 

  • Hasannimer59

    MY ORDER ID 0012017081606942 IS CONFIRMED AS PAID , I MADE THE PAYMENT MORE THAN THE REQUIRED AMOUNT AND IT SHOW THAT IT IS PAID BUT STILL INVALID , PLEASE VALIDATE MY ORDER

    THANK YOU

  • Zurab

    Hello,
    I have payed on monday and  provided the proof of transfer with pic and swift,  but my order has been expired, Please make it normal again and confirim payment. Money must be already on your account.
    BIC/SWIFT:DEUTDEDB350
    2017-08-02 10:07:39 Order ID:0012017080203233

  • Gentian mema

    Hi,i made the payment of my order nr.0012017060500594. 8 days ago,and i still have any confirmation.

  • Alex V

    Have same issue. Payed with LTC. I can see the transaction has been processed and coins sent to their wallet and then the coins were withdrawn from the wallet immediately. It's the 3rd day of waiting already. The order status is still "Unpaid, Unshipped, Valid". So they didn't close it yet. I thought LTC is designed for the lightning fast transactions, but not in this case. Really start to think about actually my money being lost or stolen. Hope that wouldn't be the case :(

  • Любомир Киселов

    The amount was paid by me 26 of may.I have attached the documents from the bank and I don't have any reply . Is it just me ???

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