Why is my order still unconfirmed even after I paid?

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232 comments

  • Edmon Uyan

    I sent them multiple tickets but no response except in one of my tickets saying:

    Dear Edmon,

    Sorry for keeping you waiting due to large amount tickets.

    Please check your order status first. For details please see this article:
    https://bitmainhelp.zendesk.com/hc/en-us/articles/115000369713

    (1) Order shows paid and valid
    It means we have already received your payment, no worries. Simply wait for the next email when we ship your products.

    (2) Order shows paid and expired
    It means we have already received your payment. We need 2-3 days to update the status to valid, no worry. You can check after 3 days.

    (3) Order shows paying and valid
    It means we only received part of your payment, mainly because of intermediate bank fees. We will send you balance request soon, please wait patiently.

    (4) Order shows unpaid and expired
    If you already paid, usually it will take 3-7 working days to we receive your payment, please wait patiently.
    If your payment was made more than 7 working days ago.please upload your proof directly here.we will check your proof if we didn’t receive your payment after 7 days.


    If you have not paid us and the order shows expired, please place a new order and pay for it.
    Thank you for your cooperation and patience.

    ​Best regards
    Juliana
    Bitmain

    Always order products directly from our website: www.bitmain.com
    "Solved" means we replied - we still work on your issue until it is resolved.

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  • Edmon Uyan

    Then my ticket subject was changed to (Releasing a New Batch of Antminer D3 on August 10) and an updated message from their support

    Dear Edmon,

    We are pleased to inform you that we will release a new batch of the Antminer D3 at this link at 5 PM, on 10 August, (GMT+8)!

    This new batch can, too, deliver a hash rate of 15GH /s and is specially designed to mine DASH, which uses the X11 hashing algorithm. Because of the high demand and the manufacturing period, shipping for this batch will start on a “first paid, first ship” basis after 1 November 2017. If we advance the shipment, we will notify you.

    Very important tips for this new batch

    1. Power supply unit is not included with the miner. If you would like to purchase Bitmain’s recommended power supply for the Antminer D3, please select it near the “Add to cart” button for Antminer D3.

    2. Only BTC and LTC payments are accepted as payment methods for this batch; please choose your preferred payment method within 30 minutes of your order submission,or otherwise, your order will be EXPIRED.

    3. After successfully selecting your preferred payment method, please complete the payment for your order within one hour or, otherwise, your order will be EXPIRED.

    When you make an order on the Bitmain website, the system automatically calculates the shipping cost to your address for the products that you have chosen. You will see the shipping cost and can make changes before you confirm your order.

    As the stock is limited, we suggest that you confirm your order by payment while stock lasts. For more information on how to place your order please see this article on our website.

    We would like you to receive your shipment promptly and so request that you prepare in advance for the customs clearance in your country to avoid delays or even unexpected costs.

    Please let us know via support.bitmain.com if you have additional questions or concerns.
    We wish you a very happy mining experience.

    Best regards,
    Juliana
    The Bitmain team

    Always order products directly from our website: www.bitmain.com
    "Solved" means we replied - we still work on your issue until it is resolved.

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  • Folokei

    Order ID:0012017081107588

    TXID for payment:1.31310467BTC sent

    TXID: 8446fb2603027ab0646b5716248dbaa354d66fa8787bae14c21e64a3d38be7a1
     

    PLZ CONFIRM

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  • Greyworld

    For the love of God Bitmain, would you PLEASE open a distribution center on each continent and start accepting regular payments (CC/Cash/Paypal) for your product?!?

    This process you use now causes people so much stress, it takes forever, and it's prone to break.  You make at least $100k a day off the mining alone, surely you can afford a better payment portal than this ridiculous nonsense.

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  • albertonieviv
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  • albertonieviv

    Hello, please update my order ID: 0012017081103813.

    Thank you.

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  • SAID YACOUTI

    Hi, my order ID: 0012017081103828
    its paid but no confirmation and looks expired
    please update my order
    Thank you.



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  • Pierson Augustin

    Please confirm me that order Order ID:0012017080303550 will be shipped on 15-25 Oct ??? This is very important ! i've paid for this batch and not another one !

    Best regards

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  • 2473132

    Hi

    2017-08-11 04:08:46 Order ID:0012017081103725

    https://blockchain.info/address/16TK6sYk6x3vE9NNH4Gw13YZddxndPJUkC


    its paid but no confirmation and looks expired
    please update my order 


    Thank you.

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  • george vape

    Please Confirm my Order ID:0012017081106994

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  • Anton Grachev
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  • Cletus

    Transaction: 2183774d9f75f00f3fd5a1a621a6dfc965a7169a023cb1139a837403f7203308, on order 

    Order ID: 0012017081103276.  The website was 503'ing persistently for easily over an hour.

    Got up at 3:30 am for the sale at (5p.m. gmt) that went was postponed and stayed up until 2a.m. waiting on this one to confirm. Exhausted. Please advise.

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  • DrTerrer

    Hi i also paid my order immediately and it says expired, please update 

    • Order ID: 0012017081102105

    Proof of payment for order 0012017081102105

    Here is the transaction

     
    Thank You!  ;)
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  • Henry Le

    Paid right away but status still unpaid, then became expired. Please help with orders:

    Order ID: 0012017081106906
    (1x) Antminer D3 - Shipping :1-15 Nov
    (1x) APW3++, November Batch

    Order ID: 0012017081108192
    (1x) APW3++, November Batch

    Please check and help with this order. Thanks a lot!

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  • Henry Le

    Order ID: 0012017081106906
    (1x) Antminer D3 - Shipping :1-15 Nov
    (1x) APW3++, November Batch

    Order ID: 0012017081108192
    (1x) APW3++, November Batch

    Please check and help with this order. Thanks a lot!

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  • Henry Le

    Order ID: 0012017081106906
    (1x) Antminer D3 - Shipping :1-15 Nov
    (1x) APW3++, November Batch

    Order ID: 0012017081108192
    (1x) APW3++, November Batch

    Please check and help with this order. Thanks a lot!

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  • Gauravastar

    Hello bitmain,
    I ordered 3 miners and paid within the limit. But after 3 hours my order is showing expired.
    Order ID: 0012017081100375
    Date: 2017-08-11 03:04:38
    Total: 1.33436788 BTC
    Payment method: Bitcoin Payment

    Address of payment: 13JtUnnhu8ypSoDT1mKJA6iWQA5YVq8s8v

    Transaction id:- b0f1f41fc95d474e24bea39f0ebafc59d5808d855e63f8b96b2146d2ccaf8b67.


    My transaction got 36 confirmations, but still my order is expired. Please mention my product as paid and valid.

    Please find the attached proof of payment.

    Thank you
    Gaurav

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  • Rajat

    Hi! Can you please check my orders: 0012017081101979 and 0012017081107888? Both were paid within 3 minutes via BTC and received confirmations within the necessary 60 minutes time window. Now it shows as expired and unpaid for both. Thank you in advance.

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  • George Sturua

    please confirm   paid, 

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  • Goldtrm

    Hello, my order ID:0012017081108021

    I'm using BTC payment before 1 hours.
    its paid but said unpaid and then looks expired
    please update my order 
    Thank you

     

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  • Longnims

    My order ID: 0012017081105592

    I paid immediately  with bitcoin last night and and the transaction is already confirmed on blockchain.  Please update my order status.

     

    Thanks,

     

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  • MOUSSAT

    My order ID: 0012017081103293

    https://blockchain.info/tx/4f62d4769cee4666cfb8aead4be8c98918d2745a8d845328eccb336e8909ee9a

    and

    My order ID: 0012017081104499

    https://blockchain.info/tx/65ff4e43350c21d0b9a63a02285cb5803e1d3986a6b8187ab6f2c63640f2a376

    I paid immediately  with bitcoin last night and and the transaction is already confirmed on blockchain.  Please update my order status.

     

    Thanks,

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  • Patchara Kaichalitpong

    My Oder ID is 0012017080202237 i have the same problem. I did the payment method in time but my oder still Unpaid and now it sitll Expired.

    This is the poof of my payment you can check it form your bank account.  



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  • Rimnet

    Order ID:0012017081107966 Date: 2017-08-11 05:49:20
    i paid Amount ( BTC ): 0.48192997
    Address: 1HCH74nmspES1GSwtuXGznxTtxHBi4Etpj
    I paid the order on time and so did not receive confirmation. In my personal office there is nothing. If you can not confirm then return me mili bitcoin.
    My profile in bitmain rimnet@bk.ru
    My transaction from blockchain.info
    https://blockchain.info/tx/49c6390e541f853146a16b35adee5e902fd56ea8a3ce07f1ce5148e7e4915b5e

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  • Jandri Olivier

    Hi Bitmain

    Hope you guys are doing well?

    Can you please assist me in updating Order ID 0012017080305376 to paid with the USD Payment made on 07/08/2017?

    The order ID currently shows Unpaid, Unshipped & Expired.

    Bank Account Name: PAUL JACOBUS SMUTS
    Bank: Standard Bank
    Amount: 1729.03 USD (PAY ALL FEES was selected)
    Payment Date: 07-08-2017

    Order ID: 0012017080305376
    Account Order Placed on: jandri.olivier@gmail.com

    Please see all related documents and proof below:

    _________________________________________________________________________________

    _________________________________________________________________________________

    Thanks in advance and enjoy the rest of your day.

    Kind Regards

    Jandri

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  • MOUSSAT

    I paid the order 0012017081103293 before the corresponding time and did not appear as paid.

    I paid the order 0012017081104499 before the corresponding time and did not appear as paid.






     

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  • olivier cosson

    My order ID: 0012017081103723

    I paid immediately  with bitcoin last night and and the transaction is already confirmed on blockchain.  Please update my order status.

     

    Transaction ID   122b15f87f3ad47c3d3edb08f724058ec0153887779d2c0d2b0ffa2abdb2bfe4
    Status   Success

    Thanks,

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  • Edmon Uyan

    Bitmain support ticket has responded:

     

    please do not follow this email due to thousands of email we received today.

    1)if you paid but expired,please wait one more day,we are solving,it will be valid after we checked,no worry.

    2)if you can't choose payment method,please try to click "pay"if your order still valid.

    if you still have questions,please open a new ticket.

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  • Eliamarc
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  • Rene J

    Order ID:0012017081109756
    - is pay as well no confirmation and also my order is listed under expired  and unpaid on the website.
    Please update my order status.

    Transaction ID:
    https://live.blockcypher.com/btc/tx/1abc2a880e9a2abc936567bb7c80bcebee0c9552ae6183dfdab37963f80033d5/

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