Why is my order still unconfirmed even after I paid?

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231 comments

  • Edmon Uyan

    My payment status is now 'PAID'. Thank you bitmain!

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  • santosrmariai

    Good day, I am trying to pay my order by transfer, but I have a problem, my bank (COMMERCEBANK) does not allow me to place the beneficiary's full name "BITMAIN TECHNOLOGIES LIMITED" only has space to place "BITMAIN TECHNOLOGIES". Does this bring any problem in the transaction?

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  • Jorge Mantecon Aguilar

    good morning. 

    Already send the transfer from Chase Bank to Standart bank at Hong Kong China, Today 06/22/2017.

    Transation number: 5018397248

    I did not have any answer from our company.

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  • Myroslav

    Code SWIFT: MT103  TRF17009281

    ORDER ID:0012017060800010

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  • Edmon Uyan

    Just now, i saw both my orders status (2 separate orders done in separate dates) updated to PAYING.

    There's hope still, give them a chance.

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  • Protosspc

    Order ID:0012017071800896

    Wire sent via Bank Of America 

     

    Many days ago I sent this wire... account still says not paid...please adjust.

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  • Andys

    Hi There,

    Payment made, please confirm order

    I am getting very worried and cant sleep

    help

    0012017060901436
    0012017060800485

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  • Henry Le

    Paid for orders by bitcoins  and confirmed. Status still : UNPAID. Please help!!!!

    ID: 0012017081106906

    ID: 0012017081108192

    Thank you very much!

     

    H. Le

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  • Edisher Jikia

    Please update my order status to valid and give me couple days to send money from enother banck.. Order ID 0012017062601197 and send me invoice of this payment to email please... tsiurikakulia@gmail.com 
    Thank you

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  • Rimnet

    Order ID:0012017081107966 Date: 2017-08-11 05:49:20
    i paid Amount ( BTC ): 0.48192997
    Address: 1HCH74nmspES1GSwtuXGznxTtxHBi4Etpj
    I paid the order on time and so did not receive confirmation. In my personal office there is nothing. If you can not confirm then return me mili bitcoin.
    My profile in bitmain rimnet@bk.ru
    My transaction from blockchain.info
    https://blockchain.info/tx/49c6390e541f853146a16b35adee5e902fd56ea8a3ce07f1ce5148e7e4915b5e

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  • Edisher Jikia

    Please confirm my payment for Order 0012017071401621

    Thank you

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  • Paid everything on 25 of may still waiting for confirmation I have presented and attached all the documents...

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  • ajison3

    @ Santosrmariai I have the same problem when I tried to use "BITMAIN BITMAIN and transaction left my bank 2 days later the Customer Rep said she sees the money but the name was not correct and that was a problem. Kindly confirm from them or use BTC

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  • michael sparshott

    order number: 0012017080304705

     

    have opened 2 tickets now and havent got a response for 6 days when i have they are clearly automated telling me there are problems with the btc wallet and i have explained 5 times i paid via usd wire transfer and now no response.  order was paid on the 5th of august  so has now been 17 days order is showing as paying but expired and i am not getting any response what is going on?? you have $17000 of my money and i dont know where it as and no body can be bothered to read my ticket or reply to it with anything that makes any sense!

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  • Pavlo Kovalchuk

    Order 0012017062201077

    ID SWIFT PAY: SW24H626O05968

    Please Confirm

    Confirmation is attached

     

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  • Greyworld

    Edmon Uyan:

    We all wasted our money.  Bitmain robbed us.  Even if they do eventually ship a product, it will probably be faulty.

    There is a reason they require payment in the form of 'throw your money down this one-way hole'.  They know they're robbing people, that's why the system is designed the way it is.

    Their actions could have a serious detriment to the long term value and stability of Bitcoin.  Who knows what other manner of fraud they are engaged in.  Ever notice how their mining pool doesn't let you establish a payout thresh-hold, so every day you end up with a few cents worth sent to you?  That means if you try to use that bitcoin later, you'll pay astronomically higher transfer costs.... Transfer costs which go directly in Bitmains pocket, because except for PPS+, they don't actually share any of that with the miners.  That's no accident.

    They are a predatorial, fraudulent gang of crooks on every level.  Legal action should be initiated by everyone involved immediately.  That is the only thing that will 'remind them of the details'.

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  • mohamed rabie mahmoud
    Dear Sir,
    I did order for Antminer l3 on 2017-07-10 14:20:22 Order ID:0012017071001329and i did the transaction by Bank transfer on10/07/2017, till now i didn't receive any confirmation email from your side.
    I'm waiting to hear from you ASAP.
    Please find attached transaction
     
    Best Regards,
    Mohamed Eldash

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  • alex

    Order ID 0012017081101292 remains unpaid, please help.

    https://blockchain.info/tx/e3cd6a50861127832c76759de172818456a9dee4bd1e30d624a8043e1af04553

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  • Henry Le

    I'm not so sure about bank transfer, but I paid by BTC. At first, both of my orders were expired and unpaid for about 5 days. Then both were paid but still expired. Then I was waiting for about 4 more days and suddenly orders became valid, paid, just unshipped. So I'm guessing it may take for a while for your orders to be updated. I haven't dealt with bank transfer before, but I would think it'd better for you to send payment by BTC. The reason is if you pay by bank transfer, there are tons of info you need to fill out, vs. By BTC, you just need to scan the QR code and all info is populated. I hope this personal experience of mine helps some folks out there feel a bit better. Chances are payment is not lost. Bitmain system just needs sometime to update the massive payment data that got dumped into it.

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  • cmea32

    7 weeks still waiting for my payment to approve!! 

    Order ID:0012017070601482

    I have given all information asked in the automated ticket response only to wait another 1-2 weeks for another automated reply asking for the same information i have already provided. I dont know what to do if no one from Bitmain reads your tickets so they can approve your payment. Is there anyone else that waited longer than 7 weeks for there payment to be approved? What do i do?

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  • Jandri Olivier

    Hi Bitmain

    Hope you guys are doing well?

    Can you please assist me in updating Order ID 0012017080305376 to paid with the USD Payment made on 07/08/2017?

    The order ID currently shows Unpaid, Unshipped & Expired.

    Bank Account Name: PAUL JACOBUS SMUTS
    Bank: Standard Bank
    Amount: 1729.03 USD (PAY ALL FEES was selected)
    Payment Date: 07-08-2017

    Order ID: 0012017080305376
    Account Order Placed on: jandri.olivier@gmail.com

    Please see all related documents and proof below:

    _________________________________________________________________________________

    _________________________________________________________________________________

    Thanks in advance and enjoy the rest of your day.

    Kind Regards

    Jandri

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  • newyorker

    0012017060701343 
    i transfer money next day but i think bitmain count saturday and sunday also and same day june 9 2017  fri i sent a copy of transfer order number attached and money taken from my account 
    it was june batch now it is says (and now it is $121 cheaper)
    unshipped
    unpaid 
    order expired ??
     

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  • Alex V

    After 4 days of waiting I've finally got a reply from support. They said they have found my LTC payment and will request the order validation. Looks like all post-payment steps are performed completely manually based on the FIFO principle (no priorities). Now let's wait for the order to be updated. Hope they still have the thing in stock.

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  • Gary Morris

    Same issue here, it's been an hour now. That's a lot of money to have floating around

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  • Cletus

    Transaction: 2183774d9f75f00f3fd5a1a621a6dfc965a7169a023cb1139a837403f7203308, on order 

    Order ID: 0012017081103276.  The website was 503'ing persistently for easily over an hour.

    Got up at 3:30 am for the sale at (5p.m. gmt) that went was postponed and stayed up until 2a.m. waiting on this one to confirm. Exhausted. Please advise.

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  • AVatseba95

    Dear "Bitmain Company" my ID Order: 0012017070300857 status is unpaid more than 2 weeks.
    I send you a confirmation of payment my ID Order.



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  • Mmakam2

    They had told everyone they aren't releasing s9s after chinese new year, and all of a sudden they drop it. Somehow they aren't in the office still, it doesn't make sense.

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  • Jeffrey Butts

    Yes, I agree that it would be nice to get payment confirmation.  I have been waiting 12 hours after sending BTC. This is my first order and I am nervous they will sell out and the bitcoin will come back or something.  I'm excited to get one, even if it's later than we would like.  We have to respect their culture.

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  • Myroslav

    ORDER ID:0012017060800010

    Payment process started on 06/09/2017

    Ahead 2 non-working days. My order will not be canceled?

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  • Surasak Srisangkhan

    Hi Support,

     I'm paid 4 order in one transfer and please update ticket 103954 to confirm order please.

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