Why is my order still unconfirmed even after I paid?

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231 comments

  • MOUSSAT

    I paid the order 0012017081103293

    AND I paid the order 0012017081104499

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  • Edmon Uyan

    Just FYI guys. When i logged into my bitmain account, i was greeted with this message: PLEASE CHANGE YOUR PASSWORDS AND 2-FACTOR AUTH CODES ASAP!

     

    Security Notice

     

    Dear users

          Because one of our old server has been compromised, part of important account security information has been leaked (includes: properly encrypted password, user email, user phone, etc). Even through the encryption is very strong, we still strongly recommend you change your account password AND google auth.

          As for now, a thorough investigation and evaluation was carried out, the core service systems have been checked carefully one by one, no more threat was found. Your account is still safe after this update.

          Any other accounts use the same password should also be updated.

          We apologize for the inconvenience.

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  • SHURBUM

    Same problem order id: 0012017061000123. Paid on 12 th June. Waiting 9 days.

    No answer

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  • Edisher Jikia

    HI.. please confirm my payment. Order ID 0012017062601197.

    I send it 27/06/2017 and steel my status is unpaid..

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  • avram

    the same to me Alex V

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  • Kristina

    Order ID 0012017081101072 remains unpaid, please help.

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  • olivier cosson

    My order ID: 0012017081103723

    I paid immediately  with bitcoin last night and and the transaction is already confirmed on blockchain.  Please update my order status.

     

    Transaction ID   122b15f87f3ad47c3d3edb08f724058ec0153887779d2c0d2b0ffa2abdb2bfe4
    Status   Success

    Thanks,

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  • Arabi Mohammed El Amin

    Dear Bitmain,

    This message is regarding order ID 0012017080204172 and 0012017080304651

    I have paid you via T/T for both orders and the bank proof has been uploaded to your website  for the first order but for the second order, the website was out of service and when i got access, i found that my order was expired.

    So, i have problems for my both orders while i transferred money via T/T.

    What now? And why you don’t reply to emails and to support tickets?

    All the communication remains without any response from you.

    Regards

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  • Pierson Augustin

    Please confirm me that order Order ID:0012017080303550 will be shipped on 15-25 Oct ??? This is very important ! i've paid for this batch and not another one !

    Best regards

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  • Phong Farmfone

    Hi there

    today i buy one D3 price 1450$ and i pay buy BTC . I already send BTC to your address but until now statut still unpaid.... my order ID ; 0012017081602603. Please check that again and confirm it for me.... reply me soon buy via email phong.farmfone@gmail.com

    thanks and best regards

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  • Artem Zinchenko

    Order 0012017071200128 has been paid . no confirmation e-mail and order status didn't change

    http://clip2net.com/s/3M83fmt

     

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  • Andrej

    My order ID: 0012017081102131.

    I paid immediately. My TXID is fa5227c5ac247fd8599ef92f93b0064627593fa4b582851911ee6307b344cae3

    Please update my order on paid. 

    Thank you.

     

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  • SHURBUM

    Same problem order id: 0012017061000123. Paid on 12 th June. Waiting 21 days.

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  • DrTerrer

    Hi i also paid my order immediately and it says expired, please update 

    • Order ID: 0012017081102105

    Proof of payment for order 0012017081102105

    Here is the transaction

     
    Thank You!  ;)
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  • Greyworld

    Thank you mohdfaisalkhamli.To anyone else considering legal action against Bitmain, here is the relevant link to open a small claims case in Hong Kong:http://www.judiciary.hk/en/crt_services/pphlt/html/sc.htm

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  • Charintorn Tassaniyom

    @cmea32 7 Weeks ???? for me is 2 week talking with robot name "Juliana Mei"
    She's don't even care what customer problem is not even look into my transfer proof

    Is she really from Oxford ????
    Damn i'm customer not beggar

    amount of money is not ez for me to find it in few month
    if my money gone like this i'll have to visit to Bitmain office in Hong Kong

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  • Revoluzion Technologia


    Hi Support,

    I've paid my 5 orders in one wired transfer and upload the proof, but so far only 1 order been verified, below are my orders details:

    1) 0012017080302260 
    2) 0012017080303225 
    3) 0012017080303997 
    4) 0012017080304344 
    5) 0012017080305208

    Please update ticket #107018 and verify the payment for rest of the orders, thanks.

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  • Justin

    All, my order was finally confirmed but it took almost a month after placing my order with wire transfer. In the future, I will only purchase with LTC or BTC.

    Here is how I resolved the issue.

    1. Submit a support ticket with your order number.

    2. Place a comment here.

    3. Contact support via phone. Bitmain's phone number is on their site, and I called with Skype. I used Google Translator on another phone to understand the prompts, but I was able to reach an English speaking support representative. Provide your support ticket number (from step 1) to them, and they can take a look at your ticket. This is the number at the bottom of their site. (Hotline:+86-400-890-8855)

    4. Repeat or Wait.

     

    In the end I needed to send another $30 in BTC for my order to be completed. I assume there was another transfer fee applied somwhere on its way to China. Everyone should Highly consider using BTC / LTC from now on.

     

    I am happy, my issue was resolved and I hope you can take some comfort in my experience.

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  • Cristianromania

    Hello to everyone!
    I have sent to Bitmain two hash boards from an S9 antminer to fix them.
    After about a month they received the pack and appeared on their site status:collected.  The cost of reparation was 59.52 USD . I have wire from my bank account this ammount and nothing since then. It still apper noy paid (status:paying....). I have send the money order and SWIFT bank to proof that I paid,but unfortunate still nothing! My Order ID:0012017080203168
    No one checks payments there? They do not have a financial compartment to check? Six weeks have elapsed since I paid and status is still:UNPAID!
    I need the two hash boards. What should I do?

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  • Edisher Jikia

    Justin Ham 

    can you help me please?

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  • Mohammed Abouhaiba

    still my order not yet confirmed although i paid since 19/8/2017

     

    order ID: 0012017081900041

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  • Viboon102

    I paid for an order today waiting confirmation my order number 0012017061600445

    sender name,: CHOLTHICHA SARTNARATORN

    Please see the confirmation from the bank

     

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  • Kristina

    Order ID 0012017081101072 remains unpaid, please help.http://Order ID 0012017081101072 remains unpaid, please help. 

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  • MOUSSAT

    I paid the order 0012017081103293 before the corresponding time and did not appear as paid.

    I paid the order 0012017081104499 before the corresponding time and did not appear as paid.






     

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  • Kolega100

    Hey guys, i placed beneficiary name as: BITMAIN instead of BITMAIN TECHNOLOGIES LIMITED what should i do now???

    From ticked i get answer i should contact with my bank to make correction i'm afraid that china bank can send me USD back.

     

    What to do?? 

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  • Kristina

    Please update my order "0012017081101920" - I paid immediately with BTC and it's been confirmed.

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  • ArmtiageID

    I've opened a support ticket. Thank you.

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  • Edmon Uyan

    Juliana updated me that my payment was finally found.

    They will update me after 7 days (not sure if it includes weekends).

    This is Juliana's reminder though when paying via Bank:

    please do not forget to write down the order ID when you pay us next time,if you write,please make sure the bank won’t miss the info when bank transfer your money to us,very important.

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  • Folokei

    Order ID:0012017081107588

    TXID for payment:1.31310467BTC sent

    TXID: 8446fb2603027ab0646b5716248dbaa354d66fa8787bae14c21e64a3d38be7a1
     

    PLZ CONFIRM

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