Customs Clearance Questions

1. Can you put a lower value on the invoice so I can pay less tax or can you list it as "gift" on the invoice when shipping?

A: The true value of the parcel must be declared as this is a Customs regulation. They may confiscate a miner that is not of its true and correct value and at this point, neither you or we can retrieve the miner. We appreciate your kind understanding on this as we do not have any control over Customs regulations. 

 

2. Should I pay the import tax? How much tax should I pay?

A: Please check with your local authorities before placing an order. You will be responsible for all duties/taxes and fees and as Bitmain ships to many countries, we will not be able to advise on any taxes or fees that you may incur. 

 

3. What kind of certifications/documents can you provide?

A: Please find all of the certifications from the link below:

https://bitmainhelp.zendesk.com/hc/en-us/sections/205442888-Certificate

In addition to the FCC and CE certifications, we can provide the commercial invoice, certificate of origin(with additional time and cost). Please kindly check with your local customs for detailed requirements before placing an order.

Requests to cancel or refund orders, partial or in its entirety, will not be accepted. Please check Customs requirements before making payment.

 

 

Have more questions? Submit a request

9 Comments

  • 0
    Avatar
    Wali Trading Company786

    Dear sir
    hellow how are you .sir it is possible you send minner dismentalling .i mean all parts open and send parts not show minner.

  • 0
    Avatar
    HUYNH TRAN NHA TINH

    thank you for topic, I undertanded

     

  • 0
    Avatar
    Gentian mema

    Hello, I bought 5 l3 devices, I made a bank transfer on June 5, but I have not yet received confirmation of where the funds came or not. I'm waiting for the answer.thank

  • 0
    Avatar
    Jorge Mantecon Aguilar

    good morning. 

    Already send the transfer from Chase Bank to Standart bank at Hong Kong China, Today 06/22/2017.

    Transation number: 5018397248

     

     

  • 0
    Avatar
    Malkhaz Kobakhidze

    I have send payment but status of order still is "Unpaid".

  • 0
    Avatar
    MatisVladis

    If I pay in bitcoins, you indicate in the documents the price in dollars?

  • 0
    Avatar
    Yooomafiotu

    Hi,why on my orders tab show me that i pay only 1208.77 USD and i send you the exact amount 1243.77 USD and  i send you the payment doccoumet from the bank  where you can see the exact amount that i paid 1243.77 USD. Thanks i wait answer from you.My order id is 0012017061900524   

    Edited by Yooomafiotu
  • 0
    Avatar
    Andrey

    Hello!

    Why no one cangive my answers for my questions?

  • 0
    Avatar
    Zelimkhan Abitaev

    Will my purchase has any problems in shipping at the border of the Russian customs?

Article is closed for comments.