1.
Issue: The miner has no hash rate. One of the hash board’s temperature exceeds 80 degree Celsius.
Reason: A piece of heat sink is loose or dropped off.
Solution: Remove the hash board that exceeds 80 degree Celsius to repair.
Note: If large quantity of hash boards temperature exceeds 80 degree Celsius, please add cooling devices, as the high temperature will ultimately go into the high temperature protection mode and the miner will shut down. Moreover, the miner can easily get defective when working in a high temperature environment.
2.
Issue: The hash rate is good, but there is no temperature shown on the Miner status.
The hash board is easily burnt if there is no temperature shown for monitoring or when the real temperature is very high
Reason: The temperature detector is damaged on one of the hash boards that lead to the other two hash boards to have the issues on temperature display as well.
Solution: Test the 3 hash boards one by one by connecting to the control board and let it run for about 5 minutes, find the faulty hash board with temperature detection problem and ship it back to repair.
3.
Issue: The hash rate is lower than normal. There is an “X” shown on the Miner status.
Reason: The ASIC chip is damaged, which resulted in the loss of some hash rate on the hash board.
Solution: If that hash board can still work well, you can keep and continue to let it work. There is no need to repair it unless the hash board becomes totally defective.
4.
Issue: The hash rate is lower than normal. There are a lot of “X” shown on Miner status
Reason: The chips are damaged, which lead to the entire hash board running abnormally.
Solution: Remove the hash board to repair.
5.
Issue: The hash rate is lower than normal. There are a lot of “-” shown on Miner status
Reason: It may be caused by instability of the PSU voltage or a defective hash board.
Solution: Replace the PSU and control board-hash board 18 pin ribbon cable. If replacing didn't work, please remove the hash board to repair.
6.
Issue: The hash rate is lower than normal. Some chips are lost. The hash rate is only running at 2/3 of the normal.
Reason: Chain scission of chips
Solution: Remove the hash board to repair.
7.
Issue: The miner has no hash rate. There is X.X.X.X shown on the Hardware Version. Hash board cannot be detected. There is no information shown at all on the Miner status interface.
Cause: The firmware of miner is not detected.
Solution: Power off the miner and reset it. Reload the firmware.
8.
Issue: The miner worked great when it was powered. After awhile, there is no hash rate.
Reason: One of the fans is not detected. Miner will work well only when both fans are detected.
Solution: Switch the control board connection between the two fans to find out which one is defective.
9.
Issue: A large number of Antpools surfaced. Hash rate is normal. There is no use resetting the router.
Reason: One of the computers in the network has been infected by virus or malware.
Solution: Find infected computer and remove the virus or malware.
10.
Issue: Miner can’t find IP. Red light flashing; Green light does not blink
- Reason：The Miner is not connected with the Internet.
Solution: Test the Internet cable, connection and the settings of the Internet (DHCP mode is required).
- Reason: The miner program has not started.
Solution: Reset the miner several times.
- Reason: The application of miner is lost.
Solution: Perform control board recovery
11.
Issue: The miner doesn’t work after powering on despite changing the PSU.
- Reason: There is a short circuit inside one of the hash boards.
Solution: Find which hash board is defective. Remove the defective part to repair.
- Reason: Control board failure
Solution: Change the control board
12.
Issue: PSU can’t work when if the PSU fan is running. Miner works well after changing PSU.
Reason: The PSU is defective. The PSU fan is powered by a different output. The defect can’t be judged by whether the fan rotation power is normal.
Solution: Ship back the PSU to repair.
13.
Issue: Miner restores to factory setting after powering off.
Reason：The software in BB board is damaged.
Solution: Perform control board recovery
14.
Issue: Miners work well for several month before it starts to malfunction.
- Reason: The hash boards were corroded by humidity and lots of dust.
Solution: Remove the defective hash boards, dust the miner and reduce air humidity.
- Reason: Large amount of dust, resulting in congestion in the air duct. Heat can’t be dissipated. Catkins are likely to cause congestion in air duct.
Solution: Remove the defective hash boards, dust the miner and add dust elimination.
15.
Issue: The machine is defective when network changed
Reason: Due to the network setup, miner can’t find the IP.
Solution: Power off and reset the miner.
16.
Issue: S7 malfunction after running for a while. It runs again after rebooting.
-Reason: Temperature exceeds 80 degree Celsius and miner will automatically shut down.
Solution: Increase the amount of air flow.
- Reason: The PGA in BB board weld badly, which lead to miner’s shut down.
Solution: Remove the BB board to repair.
17.
Issue: PSU can’t work but fan is running. All the indicators are off.
Reason: The control board cannot get power as the power circuit in IO board is damaged.
Solution: Switch the BB Board and IO Board with good miner to troubleshoot the defective parts.
Comments
249 comments
Grand. Thanks for the info, my I went and checked all 27 of my antminer s9, none read above 57, as I have setup a special room for the miners and another to pump exhaust out.
sounds great
Help me
My D3 after 1 - 2 day chain 2 not working , many HW and hashrate down 0.5 GH - 0.7 GH
no 1month yet.
earning very lower :(
@Arif
First try update to the new firmware. If still problem then change PSU. If still problem then your board is damage.
Asal dari mana?
@mohdfaisalkhamli firmware has been update from bitmain sites ,, PSU original APW3++ by bitmain
Banten
ghost hash board
Haha Grand, if ghost hashboard only hid the electric usage too :). It's still not showing up, but still hashing away
control board malfunction, I guess, upgrade the firmware might help
I received S9 Miners today and try to get them running but it doesnt show hardware and bminer version. In Kernel log it says all the time
bmminer not found, restart bmminer ...
bmminer not found= 2800 root 0:00 grep bmminer
bmminer not found, restart bmminer ...
bmminer not found= 2807 root 0:00 grep bmminer
firmware latest from august
please help
Pato, if you look right below that if it starts saying other things, bmminer started. Try doing reboot, or flash new firmware and factory settings. After many reboots mine finally starting working
kris,
its a 14th miner
i made hard reset and put 650m software -> shows socket connect error
rebooted many times nothing chamnged
now did hard reset and put auto firmware
it is now online for 55 min and is testing all the time
asic[00]=912 asic[01]=912 asic[02]=21 asic[03]=912 asic[04]=912 asic[05]=912 asic[06]=912 asic[07]=912
asic[08]=912 asic[09]=912 asic[10]=912 asic[11]=911 asic[12]=912 asic[13]=912 asic[14]=912 asic[15]=912
asic[16]=911 asic[17]=455 asic[18]=912 asic[19]=912 asic[20]=912 asic[21]=912 asic[22]=02 asic[23]=912
asic[24]=912 asic[25]=912 asic[26]=906 asic[27]=912 asic[28]=911 asic[29]=912 asic[30]=912 asic[31]=903
asic[32]=912 asic[33]=912 asic[34]=912 asic[35]=912 asic[36]=912 asic[37]=912 asic[38]=912 asic[39]=912
asic[40]=912 asic[41]=912 asic[42]=912 asic[43]=907 asic[44]=912 asic[45]=912 asic[46]=912 asic[47]=912
asic[48]=912 asic[49]=912 asic[50]=912 asic[51]=912 asic[52]=912 asic[53]=912 asic[54]=912 asic[55]=653
asic[56]=239 asic[57]=912 asic[58]=912 asic[59]=911 asic[60]=912 asic[61]=912 asic[62]=469
Below ASIC's core didn't receive all the nonce, they should receive 8 nonce each!
xxxx
here are listed different cores all the time and the test patten also fails all the time
Pato. I had a 13.5 the start showing that same asic (#)#### then a few days later the hashboard died..
Pato I don't think the auto firmware is compatible with the 14th miner. But I do not have one to confirm this.
i have 2 miners and with both the same problen. they are brand new!
otal valid nonce number:57449
total send work number:57456
require valid nonce number:57456
repeated_nonce_num:0
err_nonce_num:26982
last_nonce_num:21514
chain[5]: some chip cores are not opened FAILED!
Test Patten on chain[5]: FAILED!
chain[6]: some chip cores are not opened FAILED!
Test Patten on chain[6]: FAILED!
chain[7]: All chip cores are opened OK!
Test Patten on chain[7]: FAILED!
do heat board 8xPatten for 2 times
how many times will this test?
i see that they should not be compatible but the other one from may is not working.
what should i do now?
Pato, are the miners the November batch? if so they are 13.5th, they should say on the box and the serial # tag.
Check the lights at bootup as in my picture, the middle card doing that same error would have 2 red lights, the dead card has no lights, the good working card has one red light https://p14.zdusercontent.com/attachment/914205/Oe3DbKQtMkvea2sN5bDEqoodf?token=eyJhbGciOiJkaXIiLCJlbmMiOiJBMTI4Q0JDLUhTMjU2In0..6wd-TG7ChiI9ec-TBTkHhA.LLTGATx7ZbRVsmB8fEJITQYzdMTi4333xf9YI-KhKKyATYFTpF4i7tMVcOjPQ1gvwGMFTQWaDtDll64HpTnt6wLOHvAk8cEvf_QZNhFVghx2MsGBRdOzBdgaYM2bulrjpjakjouaxauRIJTiHEsBuCUqqlnaUp7WrJbCOCPwT_u9dxpglc_1CCtKZ_wj5pq-x77rV3Icmdj_yGdZFokZwmIyAWUhFRgLIXWT5er08WSbOzjMTrl7BTG224tRXn5I2XZxYcK-D6_8MGSRE1G-lbPDDmSra757OiOLIASXTlg.i4HNZ-6hjTJ4cwelWN_0_Q
Pato, i had to send this miner in the picture in for repair, i received it on December 8th, it didnt work from day one, I submitted a request on here https://support.bitmain.com/hc/en-us/requests/new
I was told to do many steps then was told to send it in for repair.
is there any way to check witchh batch they are?
in kernel they state 14+- TH and on the miner itself it also says 14 TH
all 3 cards have 1 red light
Pato, Im not sure how to check witch batch they are. Did you buy from shop.bitmain.com ?
I Know on my original boxes they have the serial number and show antminer s9 13.5 on same tag
Dear @Arif
Di Malaysia kami ada service center. Kebiasaanya orang disini tidak hantar miner mereka balik untuk warranty tetapi hantar ke service center untuk direpair dengan bayaran. Sekiranya kamu berminat saya boleh add kamu ke dalam service support telegram group.
Dear Pato,
I dont think your 2 pcs brand new S9 cant get to work for the first time. Unless it will work for several hours until it broken. It is very usual for the first time you need to let it run about more than 30 minutes to get it work and check the miner status page. Try also reboot your router, sometimes it has to do with the network connection. You can share your miner status page after restarted router/modem and let S9 run for 30 minutes and more.
@mohdfaisalkhamli
saya dari indonesia
@kris
same problem
hashrate -1GH/s
chain2 missing
this problem frimware
@Arif
To test the controller, switch the controller cables between hash boards. If the same hash board shows the issue then the hash board is faulty. If the issue follows the cable then the controller may be faulty.
Chain missing is usually hash board problem. Need to repair. In Malaysia cost to repair hash board is RM400 per board. You dont need to send the whole miner just send the problem board.
La primera vez que conecte mi S9, recién llegado, configure pool correctamente y tardo bastante en mostrar Hashrate en el Miner Status y bastante mas para mostrarlo en el pool, pero al cabo de una hora arranco con cierta fluctuación que me imagine era normal por estar empezando, trabajo toda la noche medianamente bien, pero luego ya no quiso seguir trabajando, busque varias soluciones entre ellas actualizar firmware, creando imagen en un SD card, la actualización corrió bien pero destaco que no me muestra Hardware Versión ni BMminer Version y en Miner Status todos los valores dan cero, he dado tiempo suficiente a ver si arranca al rato pero nada, todo sigue en cero y físicamente el minero se ve que esta trabajando perfectamente.
hi ERROS IN MY D3
http://i623.photobucket.com/albums/tt312/mix-system/2013/1_zpsfdqo5zym.jp hi.
IF I LOW FREGUENCY IN ONE OR 3 BOARD
http://s623.photobucket.com/user/mix-system/media/Silikon/6210%20crystal/400%20freq_zpshdaonznq.jpg.html
ANY IDEA
I sent ticket since 6 days , and No response !!!
Submitted a support ticket, but waiting to hear back. Believe that the controller firmware is not right, but can't seem to find a way to use the SD card to reinstall. Anyone have any luck with this, or is it a ship only issue?
I need HELP!
I received my L3 + 22/12, and today it does not work.
The hash goes up, goes up to 504Mhs but then drops down and gets stuck at 0. The temperature of the chips is also set to 0, after restarting, it reads the temperature again, the hash goes up but drops to 0.
What can I do?
I already reinstalled the firmware, tested with another PSU, changed the internet link ... Nothing solved.
Anyone have any tips?
Hi,
I've received yesterday my new L3+ with Bitman APW3 Power supply.
It worked fine for just 24 hours, than tonight it's stop mining and red light fault is on.
I look in to miner setup to the internet connection and it look work fine, I tryed so to Updra the firmware, but same
after reboot it start mining for few second and it stop. Pool is alive. I restore so to defaul setting, than i notice in to kernel log
that one of the fan run slow and i see this error:
Dec 30 14:30:11 (none) local0.err cgminer[374]: cgminer time error total_secs = 1514644211.288557 last_total_secs = 1.000000
Dec 30 14:30:16 (none) local0.warn cgminer[374]: Failed to resolve (?wrong URL) stratum+tcp://:(null)
Dec 30 14:30:16 (none) local0.warn cgminer[374]: Failed to resolve (?wrong URL) stratum+tcp://:(null)
Dec 30 14:30:17 (none) local0.warn cgminer[374]: API running in IP access mode on port 4028 (15)
Dec 30 14:30:22 (none) local0.err cgminer[374]: Fan Err! Disable PIC! Fan2 speed is too low 0 pwm 20
Dec 30 14:30:23 (none) local0.err cgminer[374]: Net Err! lastest job more than 2 mins! waiting ...
Dec 30 14:30:24 (none) local0.err cgminer[374]: Net Err! lastest job more than 2 mins! waiting ...
I tried to invert cable of fan 1 and fan2 and result the same defective fan give same result.
has anyone had the same problem?
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