Possible problems and solutions for S7, S9 (fixed frequency) & L3+

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249 comments

  • Kenneday

    help

    my antminer a3 didnt show chain# 3

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  • daq79

    The current PSU is 1600 watt.  You think I can hook up my 750 watt to power the third board?  I don't know why, it just feels like it would have to be the same wattage. I have no knowledge to base that on.

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  • Edward

    This is horrible news. It seems like if the other two boards are working fine then sending a replacement board would be the best option. I am still under warranty but I really do not want to send the whole machine back and pay shipping in addition to losing the mining profits and risk more damage or the miner getting lost in the mail. This sucks. I talked bitmain up a lot and referred a lot of friends and now I am really worried. I was told by support when I ordered that these machines should last for years. I've taken great care of it and spent all this time and money for a costly return and headache? So bummed out right now. I don't even want the 2 L3+ I ordered. What's the point if they break so soon and repair is so hard? Wishing I never decided to mine right now guess everyone was right. 

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  • Iraklixarchilava
    @Hector Uzcategui; @connect Hi, there I have the S9 with problem on the third hash board. Antminer's hash rate is only 2/3 of its original power.  Does anyone know of you all hash boards has 2 led lights (R24 - on the bottom & R25 - on the top). Board with problem starts lighting all 2 red led lights immediately when turning on Miner. Two boards without the problem start lighting  R25 top red LED when S9 is mining and R24 is off.
     
    Please, help if anybody have the same situation, otherwise I have to send entire machine to Bitmain.
     
    Thank's in advance
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  • Arif Hidayatullah4545

    Help me
    My D3  after 1 - 2 day chain 2 not working , many HW and hashrate down 0.5 GH -  0.7 GH
    no 1month yet.
    earning very lower :( 

     

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  • kris kern

    Dear Bitbitbears:

    I am a customer just like you, Do you relize that most of china is on holiday for new years?

    I have left many support tickets, average response time for first response is 7 to 10 days, from then on each question added to the ticket is responded within 24 hours most of the time. If you see one hashboard without red lights on it, it is most likely a faulty (dead) hashboard, and will have to be sent in. After i sent a miner in, it arrived on december 23, of course with christmas i was not expecting them to scan the package right away, by December 28th they issued me a new miner and it is waiting delivery via fedex, the miner is currently 30 miles from my house but everything is shut down for new years.

     

    Please give bitmain support some time to respond to your ticket be, as yours is not the only ticket they are helping with, Imagine 2000 tickets sitting on your email and you are only one person, Im sure thats the work load if not more of each support agent.

     

    As for your sob story, Dont be stupid, only invest what you can afford to loose!

     

    I am a long time customer of bitmain, going on 3 years now, i have had my issues, Never once had a complant, but i read peoples sob stories like yours over and over again about waiting 3 to 7 days for someone to read your ticket,

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  • Ycusoy

    Please process my order
    BITMAIN Order Paid

    Order ID: 0012017111900060
    Date: 2017-11-19 01:01:17
    Total: 1.39599675 BCH
    Payment method: BCH Payment

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  • Tdotjoe

    @Grand, thank you for your help.  I just tried to download the newest firmware and nothing changed with chain 6.  When I flashed the firmware all I got was a bunch of code after waiting a minute.  

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  • Michael Emedi
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  • Zoainat100

    Hi everyone,

    I have one PSU of following specifications, so to what Antminer it could be used!

    Sorcerer Power Supply Unit Input 176 264V AC 15A MAX 50/60Hz 1600W 8 X 6-PIN

    • Input 176 264V AC 15A MAX 50/60Hz
    • Output 12V 130A MAX
    • Rated Power 1600W PSU Efficiency 93% Air-intake -5C to 40C
    • Input 176 264V AC 15A MAX, 50/60Hz
    • Output 12V 130A MAX Rated Power 1600W PSU Efficiency 93%
    • Air-intake -5C to 40C Plugs 8 X 6-PIN power connectors Country of Original China
    • MUST USE 220V!

     

    Thanks so much

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  • Ivan Alonso

    Hi, My L3+ doesn't show any of the symptoms shown above and seems to be working fine has good hash rate, However for the last 2 days i have only been profiting 0.06 LTC in 24 hours

    Thats barely $3.72, please advise, I have check and read all questions and answer, I don't seem to hear anybody having a similar problem

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  • Grand

    Dj Bryan S

    try to upgrade to the latest firmware, hope that will help
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  • kris kern

    Daq79, that is great. No I haven't seen that problem, but it should be an issue with mining. I don't pay much attention to the temps (witch I should) my room stays at 40 degree c that my miners are in.

    Not sure with account I logged into this is Kris kern :)

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  • Ftergiotis Vaggelis

    @Grand

    Thank you very much for your kind reply

    I did excatlty that you told me but now not even the status green light not bling and i cant get in even inside miner status on backstage. more over a red light r25 tf open on one of hashboard. i am really confused i tryied many times. any idea for this situation?

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  • daq79

    kris kern, thanks for the info.  I will try it out in the morning.

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  • mohdfaisalkhamli

    @Adam Chow. Try reboot your modem @ router. And try again with the ip reporter.

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  • kris kern

    Iraklixarchilava

    The boards do have 2 led lights . Only one should be lighting up. Not sure what the problem is with 2 lighting up, at least you know the board is getting power and not completely dead. Try unplugging both the good boards. And use a ribbon cable from a good board on the bad board. I have found one wire pushed out of the connection on a ribbion cable. This can cause the board to not read proper.

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  • kris kern

    Pato, if you look right below that if it starts saying other things, bmminer started. Try doing reboot, or flash new firmware and factory settings. After many reboots mine finally starting working

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  • Barbara

    Hi Edward, we are sorry that the repaired board still did not work. We warranty our repairs for 45 days in addition to the original 180 day warranty. If we have not already replied to your ticket we will reply shortly. 

     

    Regards,

    Barbara

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  • Michael Emedi

    why is my only hash 2/3 one board not hashing or showing temp?

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  • mr tomass bonard

    Bitmain partner released new special offer as pack x8 today of the Antminer D3 #Dashcoin Miner. Price of $12,599.00 .Order now while stock last
    ( https://antminer-store.com/product/8x-pack-antminer-d3-8-units-15-0-ghs/ )

     

     

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  • Ivan Alonso

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  • Alex

    Hi, I have 3 Antminer S9's with hashboards that are not working. This is now a total of 5 boards in 6 months. I could send this back as a warranty claim but I see that all the new machines have a different firmware version not available on the website. I suspect the problem has to do with the temperature sensors. The new software seems to not display one of the sensor readings and has an entry in the kernel log referencing a 'special fix'. So, can anyone tell me where I can get the below version of the firmware. Thanks.

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  • Grand

    the HW value is a little bit high but is ok, maybe it's just network instability.

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  • Adam Chow

    [NEED HELP]

    I'm having a Antminer S9, i found the IP via Report IP, login to control panel, configure the Static IP, but seems something goes wrong, and i can't login to control panel anymore.

    I reset the machine few times, but can't search the IP via Report IP anymore. 

    Please help me, thanks

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  • Arif Hidayatullah4545

    @mohdfaisalkhamli firmware has been update from bitmain sites ,, PSU original APW3++ by bitmain 

    Banten

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  • Edward

    @Paveen A,

    Try powering it off and resetting your internet router. Sometimes mine will show false xxxx when I have a bad or lost internet connection.

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  • Ftergiotis Vaggelis

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  • Zoainat100

    Contact Barbara (Bitmain) <support@bitmainhelp.zendesk.com>

     

    She is so helpful.

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  • kris kern

    Pato. I had a 13.5 the start showing that same asic (#)#### then a few days later the hashboard died..

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