Possible problems and solutions for S7, S9 (fixed frequency) & L3+

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249 comments

  • 2k3evoviii

    I have had the same problem as many of you. I have 2 D3's. The first one i got Hashboard 3 was giving me excessive HW errors compared to 0 on the other 2 boards. I then updated the firmware and now Hashboard 3 does not show up at all and Hashboard 1 has started to give HW errors. The fans also ramp up to 6200rpm and then back down to 4000rpm for about 8 hours and now the fans stay on 6200rpm with no Hashboard 3 and temps are in the 50s on the PCB and 70 on the chips. Speed has gone down to 12gh/s. Working on getting it repaired under warranty hopefully everything goes ok. 

     

    On a side note my second D3 has now started to have HW errors on Hashboard 3, Im worried the same thing is going to happen. There is a obvious problem going on either with there manufacturing, QC or firmware which is understandable with electronics to a point but the trend seems to be climbing which is a terrible sign. 

     

    I had a order for 2 S9 and 2 L3+ but i think I'm going to put those on hold to see what happens with the warranty situation. Might have to go look for alternatives. Common Bitmain we all support you all we ask in return is to not only support your product but support us! 

  • Satoshi Nakamoto worker

    mine look like this after a fatal crash while I was putting in an voltage meter, and it stops the miner working then seeing a screen that only 1 miner was hashing..then I unplug and visual inspection for any other damages, only found out that nothing else beside the red light was only on the first hashing board, which is the right side if you're facing towards the reset button.then I went to turn off everything... so just leaving the antminer s9 and a switch with extra cooling under 1600w on 240v 10A power point. so it has room to catch back to speed again, remember s9 is super powerful machine, a shortage of 20mv can slow it down maybe cause hick ups with hash? anyway

    so maybe Edward you need to listen to the machine andlooking up what it means and see what you have any clue why it happened in the first place? try res

     

    then I went to turn off everything took out the meter completely and make sure there is enough amp for the miner to run on its own with switch,

     

  • Bryan Paul Lay

    @Elena55

    I have the same problem on my S9 13.5  Hardware version and BMminer Version are blank and the Miner Status page isn't reporting anything.

    Out of the box I was getting a Socket Connection Error, let it run for about 4 hours and waited for the CPU to be 100% idle then rebooted waited for idle, then hard booted and let it cool off. Once I started it back up after about 20 min it was idle again and I updated the firm ware which said it "successed" and I still had the error. Then I did the soft restore, no joy, then the reset button and ended up clearing the Socket Connection Error, but now Hardware version is blank!  I've loaded the latest firm ware multiple times and attempted to load the update fix as well with no joy.

     

    This is day 3 and about the 12th hr of on box troubleshooting. 

     

    Has anyone else had this issue or a recommendation?

  • regular
  • Jonathanbarroquillo

    hi bitmain my 2 hashing board is not working it started when i change my hashing pool ang then restarted and then the error is appear at first i see at asic status the zeros are less than it when missing 4 zeros are not display and i alarmed i try restart try to bring the old mining pool back and then it when from 4 hashing board to 3 hashing board and the i off the maching for 1hrs i think and power back the machine know i see 2 hashing board and the temp indicator  is different and i see asic number different from 72 it became 66 and the another 1 is 68 i dont know what to do how to fix this and it still can mine but only 2 hashing board please help me pls. reply asap.

  • Jonathanbarroquillo

    hi bitmain my L3+ 2 hashing board is not working it started when i change my hashing pool ang then restarted and then the error is appear at first i see at asic status the zeros are less than it when missing 4 zeros are not display and i alarmed i try restart try to bring the old mining pool back and then it when from 4 hashing board to 3 hashing board and the i off the maching for 1hrs i think and power back the machine know i see 2 hashing board and the temp indicator is different and i see asic number different from 72 it became 66 and the another 1 is 68 i dont know what to do how to fix this and it still can mine but only 2 hashing board please help me pls. reply asap.
    ps. the 3rs hashing board is now working but only 1 zero in asic status look at may picture above

  • DIEGO ALBERTO PIVARAL MORAN

    I have a problem with my Antminer D3, It worked barely until 2 hours, then it did shut down suddenly and completely . Not even reconnecting the PSU can put the Antminer into work. One of the issues described from the list above, may my case is issue 12, and it says is due to poor electrical feed ??? Gime me a break!! I have proofs even with cameras and electrical feeding record that my electrical supply is right, and the Antminer is defective. The Kernel Log and Monitor displays all blank. What is going on?

     

  • pusttiuc
     
      I have the same problem on my S9 13.5  Hardware version and BMminer Version are blank and the Miner Status page isn't reporting anything.

    Out of the box , let it run for about 4 hours and waited for the CPU to be 100% idle then rebooted waited for idle, then hard booted and let it cool off. Once I started it back up after about 20 min it was idle again and I updated the firm ware which said it "successed" and I still had the error. Then I did the soft restore, no joy, then the reset button   I've loaded the latest firm ware multiple times and attempted to load the update fix as well with no joy.

     I use -Flashing SD card with image - Tools and Instructions to Image SD card, after boot wtiht this soft, can not enter the miner. The User : root and pass root not working. the ssh conection refused the machine.

    PLS BITMAIN thell the people the user and pass. do not send defectiv machine , DOA.

     

  • sceptre2564

    I have received 2 antminer s9 yesterday, both out of box have no hardare and bmminer version, using 220v with bitmain psu.
    I've tried udating firmware on one of the miners. Newest firmware on support.bitmain is 3 months older then what the miners original came with.

    In kernam log. Repeats bmminer not found. Restarting bmminer.
    In ssh. Running bmminer gets response of no pools specified.

    Any solution to fixing

  • Lotdespconsulting

    Hi , guys  my S9 AntMiner version its has the SD card slot on the left of the Ethernet interface.


    I have tried Soft-Restore and  IP Reporter Restore   and its keep no showing-data un Miner Status Tab   ??? ???

    Pool data are 3 slots filled  and in Kernel Log  appear this.....


    [code]bmminer not found= 1876 root       0:00 grep bmminer

    bmminer not found, restart bmminer ...
    bmminer not found=21834 root       0:00 grep bmminer

    bmminer not found, restart bmminer ...
    bmminer not found= 8881 root       0:00 grep bmminer

    bmminer not found, restart bmminer ...[/code]

    Miner keep restarting in a loop !


    Any idea   ???  thanks!




  • newyorker

    same here tried with to many diffrent psu  included apw3++ apw5++
    nope hard reset older firmware tested ?
    no way 
    bmminer not found error in kernel log 
    https://imgur.com/a/rIVrs



  • daq79

    ME TOO!  I got my Antminer S9 today at noon...  Three hours later I gave up.

    Out of the box, boots up and starts hashing with default factory settings.  Everything looks great on the Miner Status tab.  Even the green light is lit. I go into Miner Config to set up my pools, save & apply... nothing. 

    Hardware Version goes blank. So I reset factory settings and now I get nothing but a blank screen.  

    Why? 

    Anyone else having trouble with this new batch? Or better yet, anyone figure out a fix?

     

  • kris kern

    I've fixed one of my 2 miners,. I flashed the August firmware , and did many restarts. Wait about 15 min between full reboot.

    My second miner has a dead hashboard. Kinda sucks to buy equipment and come in broken :(

  • daq79

    I found a work around to get my S9 going.  I only plugged in 2 boards to the PSU, thus only using 2/3 of the power.  I didn't buy the Bitman PSU.  I'm using my EVGA Supernova 1600 T2.  It should power all three cards, like in older batches. Not sure why this is an issue now.  

    I guess Bitman found a way to get us to buy their PSU.  It sucks because in the US, 220-240V isn't the standard and getting a line installed is costly.

    Unless I hear any different, I'm going to try the 2 PSU setup.  I just need to get my hands on another EVGA Supernova 1600 T2.

  • kris kern

    Daq79. Look at combining a 1200 watt and a 600 watt. 1200 watt evga on 2 boards and 600 watt on single board. When mine does autotune it ramps up close to 1700 watss. After it starts mining I'm close to 1400 watts and 13.9 th

  • daq79

    The current PSU is 1600 watt.  You think I can hook up my 750 watt to power the third board?  I don't know why, it just feels like it would have to be the same wattage. I have no knowledge to base that on.

  • kris kern

    Daq79 yes you should be fine hooking up 2 different sized psu. Just make sure that you hashboard 1 and 2 and controller only go to 1600w and hashboard 3 only goes to 750 watt. Try to hit the power on button exact same time, or 750watt just a franction of a second later then the 1600w.

    Might check that each hashboard has the red lights on before swapping to 2x psu. If all hashboard have the red light on, you are good to go with 2x psu. If not you probably have a dead board like me.

  • daq79

    kris kern, thanks for the info.  I will try it out in the morning.

  • kris kern

    You are welcome. Hope you get it working :)

  • pusttiuc

    hy , the fix is easy.

    put the firmeware for all auto tune frecvency, first on bitmain s9 .

    change port on pool antnpool from 3333 to 443. save and aplay.

    whait 10-15min to autotune and is OK>

    pls replay after.

     

  • pusttiuc

    my s9 is 13,5Th/s thi a made.

  • newyorker

    psu apw5++ at 220v so no power problem have 3 apw5
    removed 2 hashbord 
    update software to all setup from bitmain 550m 650m autofreq
    tried different pool version thats some already working at old antminer S9
    bmminer notfound???
    tried zwilla update from github no
    have 15 antminer S9 tried those on 5 of them no 
    what is goin on antminer ?




  • newyorker

    hoops another error 
    please fix this software autofreq or which ever for last batch thousands are discussing at bitcointalk for this problem bitmain


  • Mark De Jong

    BitcoinTechnologies.EU is a Bitmain distributor which has been re-selling cryptocurrency miners since March 2016. All our products have a 1 year warranty to guarantee quality.
    Based in Den Haag, The Netherlands.
    We currently have DISCOUNT prices active with the holidays! Current stock:
    Antminer S9 at €1290, 56 pieces in stock
    Antminer D3 at €1450, 34 pieces in stock
    Antminer L3+ at €1410, 23 pieces in stock
    Over 100 pieces of APW3++ available!
    We also have other miners available in limited quantity such as INNOSILICON products - just check out our webshop!
    Hope to hear from you soon, sincerely, www.bitcointechnologies.eu

  • zurg

    Can somebody from Bitmain provide status on RMA:

    03320171109231323836UbxESVP00697

    You hays had it for 5 weeks RMA for missing hashboard and NOT a single update.

    Ridiculous! The worst customer services I've ever experienced.

  • daq79

    kris kern, the two power supply option worked!  I'm hashing at 13.5+ Th/s.  But I have something new.

     Has anyone else encountered, with the Dec 11 batch of S9's, blank chip temp?

  • kris kern

    Daq79, that is great. No I haven't seen that problem, but it should be an issue with mining. I don't pay much attention to the temps (witch I should) my room stays at 40 degree c that my miners are in.

    Not sure with account I logged into this is Kris kern :)

  • Almshary27

    Hello 

    What is wrong with chain# 7 ?

     

  • Grand

    daq79 and kris kern, the first temp should be chip temperature, but the manufacturer canceled display, maybe they don't wanna make panic because it's really hot, and the second one as shown is PCB temperature, just control this number under 80 will help it to work longer. FYI.

  • Grand

    @Almshary27 maybe you will lost this board, but try this first, reboot and see if it comes back, if it doesn't work, call RMA

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