1.
Issue: The miner has no hash rate. One of the hash board’s temperature exceeds 80 degree Celsius.
Reason: A piece of heat sink is loose or dropped off.
Solution: Remove the hash board that exceeds 80 degree Celsius to repair.
Note: If large quantity of hash boards temperature exceeds 80 degree Celsius, please add cooling devices, as the high temperature will ultimately go into the high temperature protection mode and the miner will shut down. Moreover, the miner can easily get defective when working in a high temperature environment.
2.
Issue: The hash rate is good, but there is no temperature shown on the Miner status.
The hash board is easily burnt if there is no temperature shown for monitoring or when the real temperature is very high
Reason: The temperature detector is damaged on one of the hash boards that lead to the other two hash boards to have the issues on temperature display as well.
Solution: Test the 3 hash boards one by one by connecting to the control board and let it run for about 5 minutes, find the faulty hash board with temperature detection problem and ship it back to repair.
3.
Issue: The hash rate is lower than normal. There is an “X” shown on the Miner status.
Reason: The ASIC chip is damaged, which resulted in the loss of some hash rate on the hash board.
Solution: If that hash board can still work well, you can keep and continue to let it work. There is no need to repair it unless the hash board becomes totally defective.
4.
Issue: The hash rate is lower than normal. There are a lot of “X” shown on Miner status
Reason: The chips are damaged, which lead to the entire hash board running abnormally.
Solution: Remove the hash board to repair.
5.
Issue: The hash rate is lower than normal. There are a lot of “-” shown on Miner status
Reason: It may be caused by instability of the PSU voltage or a defective hash board.
Solution: Replace the PSU and control board-hash board 18 pin ribbon cable. If replacing didn't work, please remove the hash board to repair.
6.
Issue: The hash rate is lower than normal. Some chips are lost. The hash rate is only running at 2/3 of the normal.
Reason: Chain scission of chips
Solution: Remove the hash board to repair.
7.
Issue: The miner has no hash rate. There is X.X.X.X shown on the Hardware Version. Hash board cannot be detected. There is no information shown at all on the Miner status interface.
Cause: The firmware of miner is not detected.
Solution: Power off the miner and reset it. Reload the firmware.
8.
Issue: The miner worked great when it was powered. After awhile, there is no hash rate.
Reason: One of the fans is not detected. Miner will work well only when both fans are detected.
Solution: Switch the control board connection between the two fans to find out which one is defective.
9.
Issue: A large number of Antpools surfaced. Hash rate is normal. There is no use resetting the router.
Reason: One of the computers in the network has been infected by virus or malware.
Solution: Find infected computer and remove the virus or malware.
10.
Issue: Miner can’t find IP. Red light flashing; Green light does not blink
- Reason：The Miner is not connected with the Internet.
Solution: Test the Internet cable, connection and the settings of the Internet (DHCP mode is required).
- Reason: The miner program has not started.
Solution: Reset the miner several times.
- Reason: The application of miner is lost.
Solution: Perform control board recovery
11.
Issue: The miner doesn’t work after powering on despite changing the PSU.
- Reason: There is a short circuit inside one of the hash boards.
Solution: Find which hash board is defective. Remove the defective part to repair.
- Reason: Control board failure
Solution: Change the control board
12.
Issue: PSU can’t work when if the PSU fan is running. Miner works well after changing PSU.
Reason: The PSU is defective. The PSU fan is powered by a different output. The defect can’t be judged by whether the fan rotation power is normal.
Solution: Ship back the PSU to repair.
13.
Issue: Miner restores to factory setting after powering off.
Reason：The software in BB board is damaged.
Solution: Perform control board recovery
14.
Issue: Miners work well for several month before it starts to malfunction.
- Reason: The hash boards were corroded by humidity and lots of dust.
Solution: Remove the defective hash boards, dust the miner and reduce air humidity.
- Reason: Large amount of dust, resulting in congestion in the air duct. Heat can’t be dissipated. Catkins are likely to cause congestion in air duct.
Solution: Remove the defective hash boards, dust the miner and add dust elimination.
15.
Issue: The machine is defective when network changed
Reason: Due to the network setup, miner can’t find the IP.
Solution: Power off and reset the miner.
16.
Issue: S7 malfunction after running for a while. It runs again after rebooting.
-Reason: Temperature exceeds 80 degree Celsius and miner will automatically shut down.
Solution: Increase the amount of air flow.
- Reason: The PGA in BB board weld badly, which lead to miner’s shut down.
Solution: Remove the BB board to repair.
17.
Issue: PSU can’t work but fan is running. All the indicators are off.
Reason: The control board cannot get power as the power circuit in IO board is damaged.
Solution: Switch the BB Board and IO Board with good miner to troubleshoot the defective parts.
Comments
249 comments
how this my issue
Hi , guys my S9 AntMiner version its has the SD card slot on the left of the Ethernet interface.
I have tried Soft-Restore and IP Reporter Restore and its keep no showing-data un Miner Status Tab ??? ???
Pool data are 3 slots filled and in Kernel Log appear this.....
[code]bmminer not found= 1876 root 0:00 grep bmminer
bmminer not found, restart bmminer ...
bmminer not found=21834 root 0:00 grep bmminer
bmminer not found, restart bmminer ...
bmminer not found= 8881 root 0:00 grep bmminer
bmminer not found, restart bmminer ...[/code]
Miner keep restarting in a loop !
Any idea ??? thanks!
Out of the box , let it run for about 4 hours and waited for the CPU to be 100% idle then rebooted waited for idle, then hard booted and let it cool off. Once I started it back up after about 20 min it was idle again and I updated the firm ware which said it "successed" and I still had the error. Then I did the soft restore, no joy, then the reset button I've loaded the latest firm ware multiple times and attempted to load the update fix as well with no joy.
I use -Flashing SD card with image - Tools and Instructions to Image SD card, after boot wtiht this soft, can not enter the miner. The User : root and pass root not working. the ssh conection refused the machine.
PLS BITMAIN thell the people the user and pass. do not send defectiv machine , DOA.
Short version: If you have an ASUS router with AiProtection enabled, in particular the malicious sites blocking, it's blocking the S9 from connecting to the various pools and preventing the miner from fully initializing. I disabled this feature on my ASUS router and my S9 is functioning normally.
Long version: Like many others, I received an Antminer S9 from the December batch and the Hardware version and BMiner version were both blank. In addition, the Miner status page was also blank. Upon reviewing the Kernal log, it displayed the "bmminer not found, restart bmminer". I spent days reinstalling different firmware, swapping out hash boards, trying different PSUs and finally opened a ticket with Bitmain but they are so backlogged with tickets, I decided to keep troubleshooting. Hope this simple fix helps someone.
My problem:
My solution:
My results:
Help me please, what can I do ?
@Elena55
I have the same problem on my S9 13.5 Hardware version and BMminer Version are blank and the Miner Status page isn't reporting anything.
Out of the box I was getting a Socket Connection Error, let it run for about 4 hours and waited for the CPU to be 100% idle then rebooted waited for idle, then hard booted and let it cool off. Once I started it back up after about 20 min it was idle again and I updated the firm ware which said it "successed" and I still had the error. Then I did the soft restore, no joy, then the reset button and ended up clearing the Socket Connection Error, but now Hardware version is blank! I've loaded the latest firm ware multiple times and attempted to load the update fix as well with no joy.
This is day 3 and about the 12th hr of on box troubleshooting.
Has anyone else had this issue or a recommendation?
I have received 2 antminer s9 yesterday, both out of box have no hardare and bmminer version, using 220v with bitmain psu.
I've tried udating firmware on one of the miners. Newest firmware on support.bitmain is 3 months older then what the miners original came with.
In kernam log. Repeats bmminer not found. Restarting bmminer.
In ssh. Running bmminer gets response of no pools specified.
Any solution to fixing
same here tried with to many diffrent psu included apw3++ apw5++
nope hard reset older firmware tested ?
no way
bmminer not found error in kernel log
https://imgur.com/a/rIVrs
hi bitmain my L3+ 2 hashing board is not working it started when i change my hashing pool ang then restarted and then the error is appear at first i see at asic status the zeros are less than it when missing 4 zeros are not display and i alarmed i try restart try to bring the old mining pool back and then it when from 4 hashing board to 3 hashing board and the i off the maching for 1hrs i think and power back the machine know i see 2 hashing board and the temp indicator is different and i see asic number different from 72 it became 66 and the another 1 is 68 i dont know what to do how to fix this and it still can mine but only 2 hashing board please help me pls. reply asap.
ps. the 3rs hashing board is now working but only 1 zero in asic status look at may picture above
Good morning, I request your help since my S9 has presented a problem.
The temperature of the third hashboard is no longer displayed and two groups of zeros have disappeared in the ASIC state. This has caused the hash rate to be less than normal, obviously the hashboard does not work properly.
Reset the S9 and the values will not be reactivated.
What can I do to resolve this situation? What is happening?
La primera vez que conecte mi S9, recién llegado, configure pool correctamente y tardo bastante en mostrar Hashrate en el Miner Status y bastante mas para mostrarlo en el pool, pero al cabo de una hora arranco con cierta fluctuación que me imagine era normal por estar empezando, trabajo toda la noche medianamente bien, pero luego ya no quiso seguir trabajando, busque varias soluciones entre ellas actualizar firmware, creando imagen en un SD card, la actualización corrió bien pero destaco que no me muestra Hardware Versión ni BMminer Version y en Miner Status todos los valores dan cero, he dado tiempo suficiente a ver si arranca al rato pero nada, todo sigue en cero y físicamente el minero se ve que esta trabajando perfectamente.
Found this problem on S9 August batch, How to fix this?
请帮帮我I am able to get a IP address on my L3+ But I am unable to connect via the PC to the Backdoor portal . Air in fan spins at startup the exhaustr fans spins toward the end of the boot process at high speed only. the inter net lights flash green then they go out then come back and then I get a Blinking red light and it turns into a solid red light. PLEASE PLEASE Help Me. Most gracious.
请帮帮我Yeah bro I want to but I need to know they will honor the 180 day warranty first. I would have already ordered more D3 and the new S9 that is releasing but I need my original S9 under warranty fixed first bro.
I am so upset. I have been patient and followed every step of your repair process with my S9 which is still under warranty. I created a support ticket, troubleshooted with support, was instructed to pay shipping and ship the whole miner to California for repair, which I did. I received an e mail saying repair or replacement of my broken hash board was complete and I would have my S9 back in full working condition in 3 days. I was very impressed by support and the warranty process at this point even though I had spent so much time on this and paid for shipping. Received mu miner yesterday and it is in the same exact condition. It still does NOT work and the same hash board is still broken and my S9 still only hashes at 2/3 of it's hashing power. Why? Why would you put me through all this work and have me pay shipping and just send back the miner to me in the exact same condition? Why? I have been so polite. I have followed all your repair instructions and I am still under warranty. Why are you putting me through so much grief? I don't understand and feel like just giving up on mining all together.
Same problem here: only AFTER updating to the latest firmware, one of my hashboard stopped working. I've wrote 2 times to the support, and tried all methods they wrote me, but nothing worked. I repeat, AFTER UPDATING TO THE LATEST FIRMWARE ONE OF THE HASHBOARD STOPPED WORKING, so I guess it's a firmware problem, but they didn't even considered this option. I also offered to send kernel logs to help them finding the problem
Daq79. Look at combining a 1200 watt and a 600 watt. 1200 watt evga on 2 boards and 600 watt on single board. When mine does autotune it ramps up close to 1700 watss. After it starts mining I'm close to 1400 watts and 13.9 th
As you can see above I shipped my S9 to the California repair facility as it is still under warranty. I was told repair or replacement of the broken hash board was complete. Look at the screen shot of my miner, still broken, the same, actually worse as now the Chip1 temps are missing as well. It was obvious the 1 broken hash board was the issue yet you made me pay and ship the whole miner to you instead of simply sending me a replacement hash board. And then after I pay shipping and send it in for repair as instructed you reassured me it was fixed. Why did you just send me back the miner with the same broken hash board? I don't get why you would do this to me?
upgrade to most updated firmware, if it doesn't work, try to power off, wait 15 minutes, then power on, maybe several times.
I think you need more patience, uptime only 3 minutes, maybe 15 minutes for the first starting of firmware update, and 7 minutes for soft rebooting is normal.
hi bitmain my 2 hashing board is not working it started when i change my hashing pool ang then restarted and then the error is appear at first i see at asic status the zeros are less than it when missing 4 zeros are not display and i alarmed i try restart try to bring the old mining pool back and then it when from 4 hashing board to 3 hashing board and the i off the maching for 1hrs i think and power back the machine know i see 2 hashing board and the temp indicator is different and i see asic number different from 72 it became 66 and the another 1 is 68 i dont know what to do how to fix this and it still can mine but only 2 hashing board please help me pls. reply asap.
As shown here ( S7 ) , every thing is good, but there is not a hashing power!!
Yeah looks like my mining project is over. Now I gotta call up all the friends I referred and give them a heads up that the warranty is fake. Very sad and disappointed with bitmain. I can't buy any more products and expand if they can't honor their warranty. I followed all their directions and paid to have the miner shipped and they didn't even try to fix it they just sent it back in the same condition and now they say I need to take it apart, take pictures of it, and pay AGAIN up front and ship it back to them. I'm starting to feel like the whole warranty is a run around scam. This sucks.
Edward, hi.
They will not send you a new card (panel), I was told to ship the device entirely to China. You are lucky, there is a service center in the USA, but in Russia there is not. I asked to send me a fee, I will install it myself. Have refused. I can not send, one of my devices was lost and three months I can not find out what's wrong with my device.
just 15 seconds, be patient.
Dear all:
After succesfully been working for about a month, one my two new L3+´s stop hashing and failed to show miner status of the hash boards anymore. All I am reciving is a 0 hash rate on the summary section. Pools section, on the other hand, are perfectly shown but the hashboards status section is collapsed. None of the hashboards can be seen.
I have reboot, reset, updated firmware, switch to static IP several times and none of these actions have been effective in solving this issue. Up to today it´s beed five days the machine stop hashing. What can I do about this? this is quite fursttrating since we have put a lot of effort on buying this equipment. Than you for your help.
hoops another error
please fix this software autofreq or which ever for last batch thousands are discussing at bitcointalk for this problem bitmain
HELPPP
I have had the same problem as many of you. I have 2 D3's. The first one i got Hashboard 3 was giving me excessive HW errors compared to 0 on the other 2 boards. I then updated the firmware and now Hashboard 3 does not show up at all and Hashboard 1 has started to give HW errors. The fans also ramp up to 6200rpm and then back down to 4000rpm for about 8 hours and now the fans stay on 6200rpm with no Hashboard 3 and temps are in the 50s on the PCB and 70 on the chips. Speed has gone down to 12gh/s. Working on getting it repaired under warranty hopefully everything goes ok.
On a side note my second D3 has now started to have HW errors on Hashboard 3, Im worried the same thing is going to happen. There is a obvious problem going on either with there manufacturing, QC or firmware which is understandable with electronics to a point but the trend seems to be climbing which is a terrible sign.
I had a order for 2 S9 and 2 L3+ but i think I'm going to put those on hold to see what happens with the warranty situation. Might have to go look for alternatives. Common Bitmain we all support you all we ask in return is to not only support your product but support us!
All 17 of my miners stopped working at the same time and now say "socket connection failed,..." Please help!
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