Hash board beyond repair – warranty is void. Do not return

Some types of damage, as detailed below, cannot be fixed and the hash board is considered scrap. These types of damage are not covered by the warranty and the warranty is void. Please do not return the hash board. If the board is returned and found to be in scrap condition the board will either be discarded or shipped back to you at your cost.

The hash board can not be fixed any more and the warranty will be void in below conditions.

1. The hash board is burnt: Because of overclocking or any other reason.

2. The hash board is corroded/oxidized: Because of high humidity or any other reason.

3. The PIN (Silver white cables, marked with red box) of chip is fallen off: Because of either improper packing or corrosion.

(PIN is lost in the red circle, compared with the good PIN in the blue circle)



4. PCB is broken: As a result of any other damage caused by the user.

Thanks for your understanding!

Have more questions? Submit a request


  • 0

    Hi, please, can you check again if the hashboard that you are reporting it's mine? the date of your report is earlier than the arrival of my hashboard.
    thank you and sorry for the inconvenience.

  • 0

    I got a non working hashboard. I run my D3 for less then 24 hours when one of the 3 Hashboard showed a error message. I controlled the Temp. by turning the frequency down to 431 for a MH/s of 15'300 - so not overclocked (original setup by BITMAIN is frequency 537, so that it could reach the promised 19xxx MH/s) i made sure that it does not exceed 75 - 77 degree, the hashboard is not showing any damage, any burned parts or chips, all chips are in place - not one has fallen out and nothing is broken nor corroded/oxidized ...and BITMAIN is refusing to replace / repair it. They say that they void the warranty without having even had a look at the part...what a joke

Please sign in to leave a comment.