Global repair site delivery addresses

IMPORTANT: Do not return the faulty items without creating a repair ticket. Always create a repair ticket here and read our repair guide for more information before sending them to our repair sites.

The repair sites are shown based on the country of your address. Please confirm that your address is correct before choosing the repair site.

The costs of returning defective products to our repair site, inclusive of any/all custom clearance fees, shall be borne by you. If the defective products are returned uninsured, you are assuming all risks associated during transport. Bitmain will not be liable of any losses or damages. Please check and choose DDP shipping term.

• How to create a repair ticket >
• Repair guide >

1) Hong Kong Delivery Address 

Name: Brian Wei
Company Name: Win-Link Electronics Technology CO. Limited
Address: FLAT/RM2, 10/F, Wah Wan Industrial Building, 2 Kin Fat Lane, Tuen Mun, NT, HONGKONG
Tel: +852-24437568 (The number is only available for logistics, not for service)
Postal code: 999077 (no postal code in HK)
Working Hours: Mon - Fri: 9:00 - 18:00 (local time)

聯絡人: 魏生
公司名稱: 旺合電子有限公司
聯絡電話:+852 2443 7568
地址: 香港屯門建發里2號 華運工業大廈10樓2室

2) USA-CA-Newark Delivery Address

Recipient's Name: Henry He
Company Name: Elitegroup Computer System, Inc. (USA)
Address: 6851 Mowry Avenue, Newark, CA 94560
Working Hours: Mon - Fri: 8:30 - 17:30 (local time)

3) USA-WA Delivery Address 

Name: Ant Creek
Address: 4075 Malaga Highway, Malaga WA 98828, USA
Tel: +1 (509) 860-0223 (The number is only available for logistics, not for service)
Working Hours: Mon - Fri: 9:00 - 18:00 (local time)

4) Russia-Irkutsk Delivery Address

Name: Baborin Maxim (Баборин Максим Александрович)
Address: Index 664043, Irkutsk city, Rakitnaya street 12/3, office 103；Адрес: Индекс 664043, г. Иркутск, ул.Ракитная 12/3, офис 103
Tel: +79500938658 (The number is only available for logistics, not for service)
Working Hours: Mon - Fri: 9:00 - 18:00 (local time, GMT +8:00)

NOTE: Kindly ensure that the package is delivered up to office site directly, so as to be signed and received by Baborin Maxim. (Доставку необходимо производить до дверей  нашего офиса, там посылка будет принята Бабориным Максимом)

5) Europe-Netherlands Delivery Address

Recipient's Name: Gerry Cheng
Company Name: OGS Europe B.V. ( BEST YIELD )
Address: Steenoven 24 5626 DK, Eindhoven (City), North Brabant (State), Netherlands
Tel: +31 040-2902082 (The number is only available for logistics, not for service)
Working Hours: Mon - Fri: 9:00 AM - 17:00 PM (local time)

NOTE: The costs of returning the defective products to our repair site, including any customs clearance fees, shall be borne by you. If the defective products are returned uninsured, you assume all risks associated during the delivery. Bitmain will not liable for any resulting losses or damages. Please choose DDP shipping term and leading international couriers such as DHL. Using sea freight to deliver defective products is not allowed as they are susceptible to moisture damage.

6) Taiwan Delivery Address (臺灣維修點)

Recipient's Name: Gavin Hsu
Company Name: BYTE INTERNATIONAL CO.,LTD.
Address: B2F., No.205, Sec. 3, Beixin Rd., Xindian Dist., New Taipei City 23143, Taiwan (R.O.C.)
Tel: +886-2-8913-1808 ext. 415 (The number is only available for logistics, not for service)
Working Hours: Mon - Fri: 9:00~11:30 AM, 13:00~18:00 PM (local time)

NOTE: The costs of returning defective products to our repair site, inclusive of any/all custom clearance fees, shall be borne by you. If the defective products are returned uninsured, you are assuming all risks associated during transport. Bitmain will not be liable of any losses or damages. Please check and choose DDP shipping term.

聯絡人：許銘盛
公司名稱：百事益國際股份有限公司
地址：新北市新店區北新路三段205號B2F
聯絡電話：+886-2-8913-1808 ext. 415（此電話只處理物流收貨相關事宜，其它維修事宜請撥打：+65-3138-9024）
工作時間：週一至週五 9:00~11:30 AM, 13:00~18:00 PM（當地時間）

NOTE: 如果您从除臺灣以外的其它國家或地區寄出包裹，請您自行負責清關。请您提前确认相关海关规定并确保您的包裹将被派送至我们的台湾维修点，否則您的包裹可能會被拒收或弃件，同時请选择DDP运输条款。Bitmain不会對清关等物流原因造成的損失承擔責任。