VERY IMPORTANT: Creating a correct repair ticket for your return package is a must.
Overseas Official Repair Centres
- CN-HN（All Overseas Packages)
- RUS-IRKT (Only RUS Packages)
- RUS-MOS(Only RUS Packages)
- RUS-BTK(Only On-Site Repair)
- RUS-KJA(Only On-Site Repair)
- Laos (All Overseas Packages)
- USA-GV (Only American Packages)
- USA-DE (Only American Packages)
- USA-TX2（Only American Packages)
- KAZ-Alma (Only local Packages)
- PY-ASU （Only South America Packages）
- PY-CDE （Only South America Packages）
- UAE-DXB（Only Middle East, Europe, Africa Packages）
Overseas Repair Centre Delivery Addresses(Official)
CN-HN Delivery Address（can not repair the power supply alone） |
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▷Recipient's Name:Menglan Cheng
▷Company's Name:Hainan Haoshengxin （Hong Kong) Technology Service Co., Ltd.
▷Address:RM16, 6/F, Block A, Po Lung Centre, 11 Wang Chiu Road, Kowloon Bay, Kowloon, Hong Kong
▷Tel: 189 189 7613 8832（only for delivery,not customer service）
13640995460（Maintenance technique）
0086-0898 67686189 / 0086-0898 67686593
▷Mail: anquanxiong@hnhaochengxin.cn
▷Working Hours: M-F: 8:00-17:00（local time）
*NOTE: 1. Customers have to note down the exact miner type ，quantity and repair ticket ID on the shipping invoice, so that we can collect your packages from customs soomthly. 2. This repair site only accepts repair packages from countries and regions other than China. 3. When using pallet packaging, please ensure that the size of the pallet is 1.2m*1m, and the height of the pallet with the mining machine is not higher than 1.8m. 4. The costs of returning defective products to our repair site, inclusive of any/all custom clearance fees, shall be borne by you. If the defective products are returned uninsured, you are assuming all risks associated during transport. BITMAIN will not be liable for any losses or damages. Please check and choose DDP shipping term. |
RUS-IRKT Delivery Address |
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▷Recipient's Name: Mr. Chen
▷Company's Name: LIMITED LIABILITY COMPANY "ALIYOYO"
▷Address: Ulitsa Yakobi 10 Irkutsk Irkutskaya oblast' Russia 664056
▷Tel: +79295055755 / +79969680931(Add our first number to whatsapp, to solve your technical issue and repair issue)
▷Working Hours: M-F: 9:00-18:00（local time）
*NOTE: 1. This site can only accept shipments from Russia. Shipments from outside the Russia will be returned to the sender. 2. The costs of returning defective products to our repair site, inclusive of any/all custom clearance fees, shall be borne by you. If the defective products are returned uninsured, you are assuming all risks associated during transport. BITMAIN will not be liable for any losses or damages. Please check and choose DDP shipping term. 3.Please exactly match the tracking no. on the shipping label. Tracking numbers can only be used once. If you don't have the right tracking number, you can put "customer name- date-number"first and choose "Others" for Courier. |
RUS-MOS Delivery Address |
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▷Recipient's Name: Mr. Chen
▷Company's Name: LIMITED LIABILITY COMPANY "ALIYOYO"
▷Address: MKAD 69 km (ext.), 33, Putilkovo, Moskovskaya oblast', 143441
▷Tel: +79169349999(Add us whatsapp, to solve your technical issue and repair issue)
▷Working Hours: M-F: 9:00-18:00（local time）
*NOTE: 1.This site can only accept shipments from Russia. Shipments from outside the Russia will be returned to the sender. 2.The costs of returning defective products to our repair site, inclusive of any/all custom clearance fees, shall be borne by you. If the defective products are returned uninsured, you are assuming all risks associated during transport. BITMAIN will not be liable for any losses or damages. Please check and choose DDP shipping term. 3.Please exactly match the tracking no. on the shipping label. Tracking numbers can only be used once. If you don't have the right tracking number, you can put "customer name- date-number"first and choose "Others" for Courier. |
RU-BTK Address（can only support on-site repair） |
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▷Address: Bratsk City, 33 Dreamers Street
▷Tel: +79161933777; 475218260@qq.com
*NOTE: 1.This site can only support on-site repair. |
RU-KJA Address（can only support on-site repair） |
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▷Address: city Krasnoyarsk, street Krasnodar, house 8
▷Tel: +79150634567; 475218260@qq.com
*NOTE: 1.This site can only support on-site repair. |
Laos Delivery Address |
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▷Recipient's Name: Mr. WANG WEI
▷Company's Name: Bitbase Lao Sole Co
▷Address: NSW-02-01, Warehouse No. 2, Saysettha Development Zone, Vientiane Capital, Lao PDR.
▷Tel: +856-020 55503390（only for delivery, not customer service）
▷IATAcode: VTE
▷Postcode/Zip: 01000
*NOTE:
1. Laos repair centre can receive and ship packages normally except Ukraine, Russia, Brazil, Cuba, Syria, lran, lraq and other war-torn countries. 2.DHL, EMS, Fedex can be used to ship to laos repair centre. If you want to use another shipping company, please confirm with the logistics company first to avoid the risk of returning or lost of your packages. When shipping, please insure according to the actual price of the product to avoid all related risks during transportation. 3. When using pallet packaging, please ensure that the size of the pallet is 1.2m*1m, and the height of the pallet with the mining machine is not higher than 1.8m. 4. The costs of returning defective products to our repair centre, inclusive of any/all custom clearance fees, shall be borne by you. lf the defective products are returned uninsured, you are assuming all risks associated during transport. BITMAIN will not be liable for any losses or damages. Please check and choose DDP shipping term. |
USA-GV Delivery Address |
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▷Recipient's Name: BO CUI
▷Company's Name: GREAT VOYAGE INC
▷Address: 12 Simon St, Unit 5, Nashua, NH 03060. US
▷Tel: 3395327094（only for delivery,not customer service）
▷Working Hours: M-F: 9:30-17:30（local time）
*NOTE: 1. This address only accepts packages from the United States. Otherwise it will be returned. 2. Product return charges, including any/all customs clearance charges, shall be borne by you. If the product is returned uninsured, you assume all risks associated with shipping. |
USA-DE Delivery Address |
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▷Recipient's Name: Hongmu Pan
▷Company's Name: Cryptominer Service Inc.（BITMAIN Service Center）
▷Address: 1800 Ogletown Rd Unit C, Newark, DE 19711.US
▷Tel: 302 384 2327（only for delivery,not customer service）
▷Working Hours: M-F: 9:30-18:00（local time）
▷logistics: Fedex & Ups
*NOTE: 1. This address only accepts packages from the United States. Otherwise it will be returned. 2. Product return charges, including any/all customs clearance charges, shall be borne by you. If the product is returned uninsured, you assume all risks associated with shipping. |
USA-TX2 Delivery Address（temporarily it's the only repair site which can repair Z15 and hydro miners） |
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▷Recipient's Name: Louisa Ku
▷Company's Name: ADWTECH INC
▷Address: Suite C, 3072 FM 1927, Pyote, TX 79777
▷Tel: 1-817-6302658（only for delivery, not customer service）
▷Working Hours: M-F: 9:00-18:00(local time)
*NOTE: 1. This site can only accept shipments from USA. Shipments from outside the USA will be returned to the sender. 2. The costs of returning defective products to our repair site, inclusive of any/all custom clearance fees, shall be borne by you. If the defective products are returned uninsured, you are assuming all risks associated during transport. BITMAIN will not be liable for any losses or damages. Please check and choose DDP shipping term. 3. Please use UPS, Fedex, DHL to deliver your packages. |
KAZ-Alma Delivery Address |
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▷Recipient's Name: Mr. Li
▷Company's Name: Bit Staff Technology Co., ltd（BITMAIN Service Center）
▷Address: S. Kemerogan, Karasay district, Almaty region, Yegemendyk Street 23a
▷Tel: +77076688218（only for delivery, not customer service）
▷Working Hours: M-F: 9:30-18:00(local time)
▷logistics: CDEK & Alem Tat
*NOTE: 1. This site can only accept shipments from Kazakhstan. Shipments from outside the Kazakhstan will be returned to the sender. 2. The costs of returning defective products to our repair site, inclusive of any/all custom clearance fees, shall be borne by you. If the defective products are returned uninsured, you are assuming all risks associated during transport. BITMAIN will not be liable for any losses or damages. |
PY-ASU Delivery Address |
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▷Recipient's Name: Luis Lo
▷Company's Name: Enmos S.A
▷Address: Asunción-Paraguay Prof. Emiliano Gómez Ríos Casi Prof Manuel Riquelme 1263
▷Tel: +595 0984518719 (The number is only available for logistics, not for service)
+595 0991733440 (Add this number to whatsapp for technical issues and repair issues)
▷Working Hours: M-F: 9:00-18:00(local time)
▷logistics: DHL
*NOTE: 1. This site can only accept shipments from South America. Shipments from outside the South America will be returned to the sender. 2. The costs of returning defective products to our repair site, inclusive of any/all custom clearance fees, shall be borne by you. If the defective products are returned uninsured, you are assuming all risks associated during transport. BITMAIN will not be liable for any losses or damages. |
PY-CDE Delivery Address |
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▷Recipient's Name: Aureliano Wong
▷Company's Name: META X E.A.S
▷Address: Calle Abay, Edificio Kaikan planta baja. Alado de Chenson Outlet. Ciudad del Este - Paraguay
▷Tel: +595993286222
▷Working Hours: Mon-Sat 06:30-15:30(local time)
▷logistics: UPS,DHL,Fedex
*NOTE: 1. This site can only accept shipments from South America. Shipments from outside the South America will be returned to the sender. 2. The costs of returning defective products to our repair site, inclusive of any/all custom clearance fees, shall be borne by you. If the defective products are returned uninsured, you are assuming all risks associated during transport. BITMAIN will not be liable for any losses or damages. |
UAE-DXB Delivery Address |
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▷Recipient's Name: Dong Chuncheng
▷Company's Name: Rzeen International Trading
▷Address: BARCODE WAREHOUSE COMPLEX - No.6 - Dubai Investments Park - Dubai
▷Tel: +971 501562488
▷Working Hours: 08:00-20:00(local time)
▷logistics: UPS,DHL,Fedex,CDEK
*NOTE: 1. This site can only accept shipments from South America. Shipments from outside the South America will be returned to the sender. 2. The costs of returning defective products to our repair site, inclusive of any/all custom clearance fees, shall be borne by you. If the defective products are returned uninsured, you are assuming all risks associated during transport. BITMAIN will not be liable for any losses or damages. |
>Please read the instructions carefully:
If you have any questions, please feel free to contact BITMAIN Customer Support.
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Comments
2 comments
hi,,
i have S7 2pc hash borad_45_v1.3 .. wanna send to repair
Здравствуйте я заказывал у вас 2 майнера S7 , одна плата не рабочая я связывался по почте выяснили что действительно не работает одна плата путем отключения их от блока питания всё подтвердилось ,вот номер моего заказа на bitmain ( 0012016072500046) . Завтра вам вышлю тракинг номер моей посылки . Hello I ordered 2 miner S7 , one Board not working I was contacted by email have found that really does not work one Board by disconnecting them from the power of all confirmed ,here's my order for bitmain ( 0012016072500046) . Tomorrow will send you the tracking number of my package .
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