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Global Repair Site Delivery Addresses(Official)

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VERY IMPORTANT: Creating a correct repair ticket for your return package is a must.

>>Please read our instructions carefully: How to create a repair ticket and Repair guide

Official Repair Centers (How to pack the unit for repair)

Cooperative Repair Centers

Bitmain’s Official Repair Centers

Hong Kong Delivery Address

Recipient's Name: Win-Link 
Company Name: Win-Link Electronics Technology CO. Limited (CM00005419)
Address: Lot 1388-1389, DD102, KA LUNG ROAD, SAN TIN, YUEN LONG, N.T. HK

Tel:+852-5932-5792 (This is only for package delivery; Pls always contact our Bitmain customer service if any abnormalities or clearance issues)

Postal code: 999077 (no postal code in HK)
Working Hours : Mon - Fri: 9:00 - 12:00, 14:00 - 16:30 (local time)

 

NOTE: 

  1. Please do not choose EMS, HK post to send the products back to the Hong Kong repair site, otherwise it will be returned or even lost.

  2. The costs of returning defective products to our repair site, inclusive of any/all custom clearance fees, shall be borne by you. If the defective products are returned uninsured, you are assuming all risks associated during transport. Bitmain will not be liable for any losses or damages. Please check and choose DDP shipping term.

  3. When packaging with a pallet, please ensure the size of the pallet is 1.2m*1m as well as the height of the pallet with the miners is not higher than 1.8m.

 

USA-NH Delivery Address

Recipient's Name: BO CUI
Company Name: GREAT VOYAGE INC
Address: 12 Simon St, Unit 5, Nashua, NH 03063. US

Tel:3395327094
Working Hours : Mon - Fri 9:30 - 17:30 (local time)

 

NOTE: 

  1. This site can only accept shipments from USA. Shipments from outside the USA will be returned to the sender.

  2. Waybills of 50 units and below will be accepted by this repair site. More than 50 units shall be returned to HK site for repair.

  3. The costs of returning defective products to our repair site, inclusive of any/all custom clearance fees, shall be borne by you. If the defective products are returned uninsured, you are assuming all risks associated during transport. Bitmain will not be liable for any losses or damages. Please check and choose DDP shipping term.

 

USA-CA Delivery Address

Company Name: Hesion Technology Inc. (Bitmain Service Center）

Recipient's Name: Byron Ren

Phone: (916) 418-4117(The number is only available for logistics, not for service)

Address: 4704 Roseville Road, Suite 107, North Highlands CA, 95660. US

Working Hours: Mon - Fri: 9:00 - 18:00 (local time)

Logistics：Fedex

NOTE: 

  1. This site can only accept shipments from USA. Shipments from outside the USA will be returned to the sender.

  2. Waybills of 50 units and below will be accepted by this repair site. More than 50 units shall be returned to HK site for repair.

  3. The costs of returning defective products to our repair site, inclusive of any/all custom clearance fees, shall be borne by you. If the defective products are returned uninsured, you are assuming all risks associated during transport. Bitmain will not be liable for any losses or damages. Please check and choose DDP shipping term.

 

USA-DE Delivery Address

Company Name: Cryptominer Service Inc. (Bitmain Service Center）

Recipient's Name: Hongmu Pan

Phone: 302 384 2327(The number is only available for logistics, not for service)

Address: 1800 Ogletown Rd Unit C, Newark,DE 19711.US

Working Hours: Mon - Fri: 9:00 - 18:00 (local time)

Logistics:Fedex & Ups

NOTE: 

  1. This site can only accept shipments from USA. Shipments from outside the USA will be returned to the sender.

  2. Waybills of 50 units and below will be accepted by this repair site. More than 50 units shall be returned to HK site for repair.

  3. The costs of returning defective products to our repair site, inclusive of any/all custom clearance fees, shall be borne by you. If the defective products are returned uninsured, you are assuming all risks associated during transport. Bitmain will not be liable for any losses or damages. Please check and choose DDP shipping term.

Bitmain’s Cooperative Repair Centers

Bitmain’s Cooperative Repair Center in North America
Recipient’s Name: Repair Logistics
Company Name: Core Scientific, Inc.
Address: Core Scientific, Inc. 2205 Industrial South Rd, Dalton GA 30721
Telephone: +1 (706) 236.7555.
Working Hours: Mon - Fri 09:00-18:00 Eastern time  
*Support hotline operating hours are from Monday to Friday (09:00 – 18:00 Eastern Time). Customers who are unable to call during the specified working hours can leave a voicemail, which will be dealt with promptly.

 

Bitmain’s Cooperative Repair Center in Russia
Recipient's Name: 3Logic Service Сenter
Company's Name: New IT Project LLC.
Address: 121059, Moscow, Berezhkovskaya nab., 20, p. 35.
Tel: 8-800-551-75-57
Working Hours: Monday-Thursday: 10:00-18:00；Friday: 10:00-16:00

 

Bitmain’s Cooperative Repair Center in Laos

Recipient's Name: GE QIAN

Company's Name: Lan Dian technology Lao Sole Co., Ltd
Address: No. 40-41, Sanjiang Business Center, Seekotabong District, Vientiane , Laos PDR
Tel: +856 2098669996
Working Hours: Monday-Friday: 9:00-18:00

NOTES: 1. Bitmain's Cooperative Repair Center will be considered as an independent Repair Service Provider and not as an agent or part of the Bitmain's organization. If any disputes arising from maintenance service from Cooperative Repair Center, please directly negotiate with the Cooperative Repair Center to resolve.
2. The products repaired by the Cooperative Repair Center will enjoy the follow-up warranty service provided by the Cooperative Repair Center, and the product's official warranty from Bitmain will be invalid.
3. No matter whether the product is within the official warranty period, the Cooperative Repair Center will charge the maintenance service fee. You do not need to create a repair ticket on the Bitmain's official website. For more information, please consult with the Cooperative Repair Center directly.
4. Please contact the Cooperative Repair Center directly before sending products for repairing to avoid any delay in maintenance.

Comments

2 comments

Date Votes
  • IVANTEETIONGSING

    hi,,

    i have S7 2pc hash borad_45_v1.3 .. wanna send to repair

    • about how much repairs cost need ?
    • how long time need takes?
    •  is it this address i need to sending  (3700 Quebec Street, Unit 100-239 Denver, Colorado 80207, USA) ??
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  • Виталий Васильев

    Здравствуйте я заказывал у вас 2 майнера S7 , одна плата не рабочая я связывался по почте выяснили что действительно не работает одна плата путем отключения их от блока питания всё подтвердилось ,вот номер моего заказа на bitmain ( 0012016072500046) . Завтра вам вышлю тракинг номер моей посылки .                                                                                                                  Hello I ordered 2 miner S7 , one Board not working I was contacted by email have found that really does not work one Board by disconnecting them from the power of all confirmed ,here's my order for bitmain ( 0012016072500046) . Tomorrow will send you the tracking number of my package .

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