VERY IMPORTANT: Creating a correct repair ticket for your return package is a must.
Official Repair Centers
Cooperative Repair Centers
Bitmain’s Official Repair Centers
Hong Kong Delivery Address （Recommended）
Name: Ms. Chong
Postal code: 999077 (no postal code in HK)
Bitmain’s Cooperative Repair Centers
Bitmain’s Cooperative Repair Center in North America
Recipient’s Name: Repair Logistics
Company Name: Core Scientific, Inc.
Address: Core Scientific, Inc. 2205 Industrial South Rd, Dalton GA 30721
Telephone: +1 (706) 236.7555.
Working Hours: Mon - Fri 09:00-18:00 Eastern time
*Support hotline operating hours are from Monday to Friday (09:00 – 18:00 Eastern Time). Customers who are unable to call during the specified working hours can leave a voicemail, which will be dealt with promptly.
Bitmain’s Cooperative Repair Center in Russia
Recipient's Name: 3Logic Service Сenter
Company's Name: New IT Project LLC.
Address: 121059, Moscow, Berezhkovskaya nab., 20, p. 35.
Tel: +7 (495) 207-75-57, ext.297
Working Hours: Monday-Thursday: 10:00-18:00；Friday: 10:00-16:00
NOTES: 1. Bitmain's Cooperative Repair Center will be considered as an independent Repair Service Provider and not as an agent or part of the Bitmain's organization. If any disputes arising from maintenance service from Cooperative Repair Center, please directly negotiate with the Cooperative Repair Center to resolve.
2. The products repaired by the Cooperative Repair Center will enjoy the follow-up warranty service provided by the Cooperative Repair Center, and the product's official warranty from Bitmain will be invalid.
3. No matter whether the product is within the official warranty period, the Cooperative Repair Center will charge the maintenance service fee. You do not need to create a repair ticket on the Bitmain's official website. For more information, please consult with the Cooperative Repair Center directly.
4. Please contact the Cooperative Repair Center directly before sending products for repairing to avoid any delay in maintenance.