Please upload the bank proof of transfer within 48 hours. If no proof of transfer is loaded, the order will be expired.
The Transfer Proof can only be uploaded when the payment method is USD and order status is valid. You are not able to upload the transfer proof when your order status is PAID, SHIPPED or EXPIRED.
NOTE: When you complete the payment for your order, please upload the transfer proof in the User Center with the instructions below. Please make sure that the Order ID is clearly indicated in the payment instructions to your bank.
1. Log into our website and go to the User Center > Select Sales Order to view your Order History.
2. Click the Transfer Proof button to upload your bank proof for the specific order.
3. Please fill in the required information in the Transfer Proof page, such as Account name and Amount. Click “Choose Image” and then click upload . Please allow 3-5 seconds for uploading.
NOTE: Only 5MB or less jpg & png images can be uploaded successfully. You can upload up to 3 images. PDF or similar formats are not available in this page.
4. If there are any additional remarks that you would like to make, you can fill them in after the images are uploaded.
NOTE: If you pay for your order with more than one transfer you can upload the transfer proof for each payment, up to 3 images per payment.
If a pop up stating "Parameter incorrect" is shown after you click "upload", please check the information you entered is complete and accurate in all fields. Please do not include punctuation such as comma in the "Amount" field.
Comments
17 comments
there is no such option of transfer proof in sales order but just view as order has already expired but paid the same day.
that example dont helpful and is dont like in the website the company need to improve the website
For first batch D3 there's no transfer proof button, I've made a payment on 26th July but it appears as unpaid & expired order :(
Please help me..
There is no such option at all! This FAQ chapter is useless.
Transfer Proof could only be uploaded when the payment method is USD and status is unpaid. You are not able to upload the transfer proof when your order status is PAID, SHIPPED or EXPIRED.
i have ordered psu as i couldnt able to make order for d3 but its been 3 days and my order didnt confirmed, i paid using btc
Dear Sarah Li
I payment for my Order ID：0012017080304822 on 07/08/2017.
But now it still unpaid!
Pls help me!
I was contact to support@bitmainhelp.zendesk.com but they don't reply to me!
I did not know i had to upload a proof of purchase. how do i upload one now ? Am I still going to recieve my items ? or are you going to send a refund ?
I emailed you my proof of payment ... what do i do now. my payment was sent on July 12th .. please contact me
Hello Support I paid already but it says expired pls can u help me
Payment Proof https://blockchain.info/address/1DQN6dukofXXGDjj5dGc6kENzwYxfUzsCX
+
order ID：0012017081106865 I have paid 0.49176900 btc. still showing pay to proceed. I have already paid... please help...
Dear Sarah Li
I payment for my Order ID：0012017080203061
But now it still unpaid! and EXPIRED
Pls help me!
manhha2209@gmail.com was contact to support@bitmainhelp.zendesk.com but they don't reply to me!
Hello,
My two orders shows unpaid and expired.
Order 1: 0012017080204172
This order contain 2 pieces of antminer S9 plus 2 pieces of PSU. The payment was effected by USD wire from Commercial Bank of Quatar.
The sender name is: CHARLOVAL TRADING AND CONTRACTING.
The total amount is : 2640 USD.
SWIFT code: SCBLCNSXSHZ
----------------------------------------------------------
Order 2: 0012017080304651
This order contain 5 pieces of antminer D3.
SWIFT CODE: SCBLCNSXSHZ
TOTAL AMOUNT: 8305 USD
This order was payed using two banks:
Bank1: Commercial Bank of Quatar
Name: Charloval trading and contracting
Amount: 6807 USD.
Bank2: Bank of America
Name: Abdeljabar Keiri
Amount: 1498 USD.
You will find all proofs of payment jointly.
We are waiting for the confirmation to order more pieces of D3 and L3+.
Thank you.
Cordially.
Hi, i cant upload a proof for USD payment! Something not properly work on the site!
Order ID: 0012017081901504
Proof attached, please contact me or put this proof manualy
ok, i did it. Input form must be scrolled down! But user cant see this. Please make upload form better.
Thanks
Hi,
Dear this is my order placing time ( 2017-08-17 09:49:22 Order ID：0012017081701214) and I have paid in 10 min pls see www.blockchaininfo.com screen shot and time still it is showing unpaid after five days no response from support team on my triker submitted and no proper reply from your side
waiting for your swift reply for 2017-08-17 09:49:22 Order ID：0012017081701214
Dear Bitmain,
According to your request, I have just uploaded the Transfer Proof of my Order ID: 0012017090501158 and Order ID: 0012017090501475 to the appropriate place (User Center/Sales Order/Transfer Proof), as is:
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