If you had misplaced your phone, changed your phone number or changed your Google/SMS authentication and lost your access to BITMAIN account including Antpool, our account security specialists can disable the old 2FA settings and reset it so that you can use it again.
To recover your BITMAIN account, submit a support ticket describing your problems with your account access and include the following:
1. A clear picture of your official photo identification card.
This is usually a driver's license or passport, but it can be any government-issued photo ID.
2. A picture of you holding your ID.
3. A picture of yourself holding the paper writing
My account ****@****.** needs to disable 2FA (or Google Auth or SMS verification) on BITMAIN.
*IMPORTANT:
If you have any questions regarding your account, please submit a support ticket
The security of your account is something we take very seriously. For that reason, we require the confirmation of your identity before we can make changes and allow access to your account.
Once reset, you will receive an email from our no-reply email address. Confirm the email ASAP. If the email is not in your inbox, check your junk mails.
We encourage you to enable Google authentication and SMS verification again to secure your account.
If you have any questions, please feel free to contact BITMAIN Customer Support.
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Comments
19 comments
My account is asking me to change my google auth but i never had one
The forced password change at login is asking me for Google Auth and I have never enabled this. Please help here.
Same here? whats going on
I changed my password but never had Google auth enabled. Can you help me access my accounts?
me too,how to fix that?
Anyone going to respond to this problem ??
Please respond Bitmain. I have sent you my ID just to be safe and I still have no response and no access to my account.
nvfrugalservices@gmail.com
I never enabled nor used 2FA security on my account. Please remove and reset the 2FA settings on my account so that I may access my orders. I have already emailed support@bitmain.com with a photo of my ID, and me holding it, as well as a paper where I have written a request to disable and reset my 2FA settings. Thank you in advance.
Mr Jason Dennis
Please can you disable 2fa on my account richard@rabitsupport.co.uk so i can reset it please, i have also emailed support@bitmain.com with a picture of my driving licence.
who enabled my 2FA? when was it enabled
I already correspond for a week with the help service - the results are not what !!? I want to nullify the 2fa Google Auth check! I sent photos with my documents - nothing!. Read all the reviews. I wanted to get a ticket - do not give! "Some kind of divorce and not a site.
jhervias1@hotmail.com
I never enabled nor used 2FA security on my account. Please remove and reset the 2FA settings on my account so that I may access my orders. I have already emailed support@bitmain.com with a photo of my ID, and me holding it, as well as a paper where I have written a request to disable and reset my 2FA settings. Thank you in advance.
Quero desativar meu google autenticador 2FA para poder fazer saques mais o suporte não está dando conta Rondon fan_blues@hotmail.com.
TICKET ID #165804
I've lost my cellphone with 2FA enabled onto my account. Have sent my cellphone to a specialist that have recovered the cellphone back alive. So now I'm trying to disabling myself with the Google Authenticator code, and It's saying its INVALID.
I think I will have to take a airplane to Beijing so they can answer my request.
What Bitmain did with my account?!??! Is the Hashnest service a scam?!?!?
More of the same. Login is asking for cell number and says the number I provide is already in use.
I cannot log in to check order.
It keeps running me through the same request for email confirmation.
Please help me, i have been waiting for 9 days already
my account says it has been locked and to contact customer service team which i have done but that has been 2 weeks now and still no reason why my account was locked and why i cant get into check my cloud mining account .
Please, check my Request #212644. 2 week without answer. 2fa need to disable.
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