My 2FA needs to be turned off or is not working

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19 comments

  • Ayoung2006

    My account is asking me to change my google auth but i never had one

  • rohanlepage

    The forced password change at login is asking me for Google Auth and I have never enabled this.  Please help here.

  • Ayoung2006

    Same here? whats going on 

  • navguild

    I changed my password but never had Google auth enabled. Can you help me access my accounts?

  • Zeppelin168

    me too,how to fix that?

  • Ayoung2006

    Anyone going to respond to this problem ??

  • rohanlepage

    Please respond Bitmain.  I have sent you my ID just to be safe and I still have no response and no access to my account.

  • Jason Dennis, CEO Frugal Services LLC

    nvfrugalservices@gmail.com

    I never enabled nor used 2FA security on my account. Please remove and reset the 2FA settings on my account so that I may access my orders. I have already emailed support@bitmain.com with a photo of my ID, and me holding it, as well as a paper where I have written a request to disable and reset my 2FA settings. Thank you in advance. 

    Mr Jason Dennis

  • richard brindle

    Please can you disable 2fa on my account richard@rabitsupport.co.uk  so i can reset it please, i have also emailed support@bitmain.com with a picture of my driving licence.

     

  • Ayoung2006

    who enabled my 2FA? when was it enabled 

     
    I the account holder did not enabled it this, and further more these are my sensitive personal details that i will only give to a government or a bank or financial institution….
     
    People Bitmain is not authorised or regulated to ask for such documents 
     
    There are many many ways which Bitmain can verify your identitiny without asking for such sensitive official documents 
     
    We did not give these on registration
     
    i did not enable 2FA
     
    this was Bitmains security problem 
     
    and Bitmain wants us to give you more of my sensitive documents when your security has just been breached 
     
    Be aware is not right 
  • Androingeo

    I already correspond for a week with the help service - the results are not what !!? I want to nullify the 2fa Google Auth check! I sent photos with my documents - nothing!. Read all the reviews. I wanted to get a ticket - do not give! "Some kind of divorce and not a site.

  • JESUS HERVIAS

    jhervias1@hotmail.com

    I never enabled nor used 2FA security on my account. Please remove and reset the 2FA settings on my account so that I may access my orders. I have already emailed support@bitmain.com with a photo of my ID, and me holding it, as well as a paper where I have written a request to disable and reset my 2FA settings. Thank you in advance.

  • Pentium Vii
    Please disable 2fa on my account pentium_vii@hotmail.com , i wait team support  6 day but no help and no action. it so bad

  • Rondon

    Quero desativar meu google autenticador 2FA para poder fazer saques mais o suporte não está dando conta Rondon fan_blues@hotmail.com.

  • Rodrigogmg

    TICKET ID #165804

     

     

     I've lost my cellphone with 2FA enabled onto my account. Have sent my cellphone to a specialist that have recovered the cellphone back alive. So now I'm trying to disabling myself with the Google Authenticator code, and It's saying its INVALID.

    I think I will have to take a airplane to Beijing so they can answer my request.

    What Bitmain did with my account?!??! Is the Hashnest service a scam?!?!?

  • uscgphoto

    More of the same.  Login is asking for cell number and says the number I provide is already in use. 

    I cannot log in to check order. 

    It keeps running me through the same request for email confirmation. 

     

     

  • Carlos roberto cavalli junior

    Please help me, i have been waiting for 9 days already

     

  • blinddrunk

    my account says it has been locked and to contact customer service team which i have done but that has been 2 weeks now and still no reason why my account was locked and why i cant get into check my cloud mining account .

  • Maksim Gonchar

    Please, check my Request #212644. 2 week without answer. 2fa need to disable.

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